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North Bay GMC Cadillac

Great Neck, NY

Overview
Employees
Reviews
Vehicles
4.3
548 Reviews
Welcome to North Bay's DealerRater page. We are happy to service the diverse population of NEW YORK CITY and LONG ISLAND. NORTH BAY features new and pre-owned inventory of CADILLAC, BUICK, and GMC vehicles as well as service. Our sales professionals are knowledgeable, respectful, and will always try to give you the best deals. That's why we have received GM's prestigious MASTER DEALER AWARD 11 times - a testament to the quality and standard set forth by General Motors and upheld by our dealership. If you have any questions, contact us at 516-466-6200, or at our website www.northbaycadillacbuickgmc.com. THANK YOU for shopping with us!
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720 Northern Boulevard

Great Neck, NY

11021

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Showing 548 reviews

June 13, 2026

I brought the car in and when i came to pick it up it was scratched and interior was much dirtier. I left it the manager David took care of it and gave it back to me spotless as if it was new More

by MLEW98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2026 -

North Bay GMC Cadillac responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the condition of your vehicle when you picked it up. I'm glad to hear that David was able to address your concerns and return your car to you in excellent condition. We strive for high standards at North Bay Cadillac GMC and your input helps us improve. Please feel free to reach out if you have any further concerns or need assistance in the future. We look forward to assisting you again in the future. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac GMC

May 23, 2026

My wife and I have been buying or leasing cars for decades. Our Cadillac Lyriq lease was ending and we decided on an Optiq. We priced it at several dealerships and then were recommended to see Frances More

by LikeLeasing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francesco Bentivedo
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May 23, 2026 -

North Bay GMC Cadillac responded

We are delighted that the process of securing your new Cadillac OPTIQ was so smooth and met your expectations. Your decades of loyalty to our brand are truly appreciated. Enjoy the bells and whistles you selected, and feel free to let us know if you need further assistance.

October 01, 2025

The Service center was great. People are friendly and communicate well. My car was repaired and returned timely. More

by SJF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sofia
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Oct 01, 2025 -

North Bay GMC Cadillac responded

Thank you for your review! I'm glad to hear that you had a great experience at North Bay Cadillac Buick GMC's service center. Our team takes pride in providing friendly and effective communication while ensuring timely repairs. We look forward to assisting you again in the future! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

September 25, 2025

Always friendly, detailed and pleasure to work with. Explain all services needed and upcoming. I usually wait for my vehicles service who’s is the standard oil change tire rotation etc. comfortable loun More

by CHRYSTENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2025 -

North Bay GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing North Bay GMC Cadillac. We look forward to having you as one of our valued customers for many more years to come!

September 22, 2025

Will Robertson and his team are always a pleasure to deal with. They are very pleasant, helpful and customer oriented. More

by DLPRIOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Robertson
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Sep 23, 2025 -

North Bay GMC Cadillac responded

Thank you so much for your kind words! We’re glad to hear that Will Robertson and his team made your experience such a pleasant one. We truly appreciate your feedback and look forward to serving you again in the future! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at North Bay GMC Cadillac. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 22, 2025

The leasing process went smoothly and efficiently. . The only issue I had was the extremely long delay in getting a trailer hitch installed…. 3 months … but this was I was told due to a parts shorta More

by Ag
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

North Bay GMC Cadillac responded

Thank you for your feedback! I am pleased to hear the leasing process was pleasant and smooth for you! I do apologize about the delay in getting your issue addressed, there is an occasional delay on retrieving parts . If you would like to further discus your experience or for any other service needs please feel free to reach out to me! Victoria Valette Customer Experience Manager North Bay Cadillac GMC

Sep 22, 2025 -

North Bay GMC Cadillac responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

September 21, 2025

Made appointment. Nice accommodations while dropping off and picking up for me. Monday I gave it in Tuesday I got a loaner Wednesday I got it back. More

by Nick & Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

North Bay GMC Cadillac responded

Thank you, Nick & Tina! We’re glad the process went smoothly and that you were comfortable with the accommodations during drop-off and pick-up. We appreciate your business and look forward to assisting you again in the future. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 21, 2025

Good She made my leasing experience wonderful. Always returned calls, answered all my questions. And made the car switch super easy More

by tmulzac
Recommend Dealer
Yes
Employees Worked With
Rochelle
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Sep 22, 2025 -

North Bay GMC Cadillac responded

Thank you for your wonderful review! I'm glad to hear that your leasing experience with us at North Bay Cadillac Buick GMC was so positive. It's great to know that our team was able to assist you with your questions and make the car switch seamless. I truly appreciate your kind words, and we hope to welcome you back for your next visit! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

September 21, 2025

Everybody was very nice they took my car on time did the work that had to d More

by Bobres520
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

North Bay GMC Cadillac responded

Thank you for your review! We’re happy to hear that our team took care of your car on time and made the process a positive experience. We appreciate your trust in us and look forward to helping you again. We sincerely value your business and look forward to your next visit. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 20, 2025

The facilities are very clean; the staff is very knowledgeable and helpful; the service was good. More

by SHOSHTYSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

North Bay GMC Cadillac responded

Thank you for sharing your feedback! We’re glad to hear you found our facilities clean, our staff knowledgeable and helpful, and that you had a good experience with our service. We look forward to welcoming you back again. Thank you for choosing North Bay GMC Cadillac. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

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