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North Bay Ford
Santa Cruz, CA
72 Reviews
Welcome to North Bay Ford!
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 72 reviews
April 19, 2025
Muy amables y te contestan todas tus preguntar Los recomiendo absolutamente Pidan Ayuda a Janson recomiendo absolutamente Pidan Ayuda a Janson More
by rigobertogutierrezp87
Verified Customer
April 18, 2025
Fantastic experience with these guys. They were able to listen to all my dreams for a new vehicle and meet them quickly. I shopped around a lot at other dealerships and they were the best They were able to listen to all my dreams for a new vehicle and meet them quickly. I shopped around a lot at other dealerships and they were the best. Really honest and authentic people. They got me my dream new car! More
by phillhammack.sf
April 12, 2025
Not really excited about preordering and waiting, then adding the potential Trump Tariffs., Made the expirences a little crazy. The staff was great in communicating, not too much chit chat, they were adding the potential Trump Tariffs., Made the expirences a little crazy. The staff was great in communicating, not too much chit chat, they were respectful , no pressure or big push to upgrade. I felt as a women that I was not talked down to and given good information. This was not the case of another dealership, and why I chose to do business with NorthBay Ford. It may not be fancy, but I will take that any day and feel like I am in good hands with people who have integrity. More
by sweeneyjill199
Employees Worked With
Other Employees :
Donahue, the Aussie,
March 25, 2025
Tony was excellent. Super nice and open about everything. Luis also helped on pick up day. He was great too. The survey asked me about Mauricio and I don't know who that Super nice and open about everything. Luis also helped on pick up day. He was great too. The survey asked me about Mauricio and I don't know who that is. More
by joe@guerrasolutions.com
March 09, 2025
It was a pleasure to work with the team there. James was great as well, very responsive and knowledgeable. James was great as well, very responsive and knowledgeable. More
by pkp547
February 17, 2025
Throrough, dependable, honest, helpful, willing to spend money to fix/replace, so I would be safe on the road. (I bought RV used, and Joe was an incredible agent on my behalf) Exemplary. money to fix/replace, so I would be safe on the road. (I bought RV used, and Joe was an incredible agent on my behalf) Exemplary. More
by Wayfarer
February 09, 2025
The staff is courteous and friendly. Luis pulled through on calling us when a vehicle came available as promised. Luis pulled through on calling us when a vehicle came available as promised. More
by tw0b0yz
Employees Worked With
February 04, 2025
Helpful, thorough, not pushy Friendly and responsive to my needs and conditions. Very efficient and welcoming. my needs and conditions. Very efficient and welcoming. More
by tubtenpende
February 01, 2025
Excellent customer service. The communication was flawless. Very pleasurable to work with. Not pushy at all. The communication was flawless. Very pleasurable to work with. Not pushy at all. More
by rob.w.pedersen
January 28, 2025
Friendly, and “customer service” focused. Work well as a supportive team to make the sales process painless and efficient, for a “complete” and positive experience. Work well as a supportive team to make the sales process painless and efficient, for a “complete” and positive experience. More
by kc_costa_2000
