Norris Ford - Service Center

I initially sought service for my 2003 Lincoln Navigator on November 6, 2012, 30 minutes after opening. The air ride suspension light was on and the compressor continued to run. The air bags appeared to be on November 6, 2012, 30 minutes after opening. The air ride suspension light was on and the compressor continued to run. The air bags appeared to be full because the vehicle sat high with a sturdy rough ride. They replaced 3 height sensors for $1,109,46 and the service rep, Chuck, said that this may fix the problem or not. The vehicle appeared to ride OK on the way home that afternoon, but the very next morning the front shocks would not inflate, causing the rear to ride higher than the front, still with a rough ride. The front never inflated again. It was now worse than before their repair. I rescheduled the vehicle back at Norris on November 16, 2012, and they kept it for two days, where I eventually had to call for a diagnosis. During that call, on the morning of the second day, Chuck told me that everything appeared to be OK with the vehicle. I knew that was not the truth. He eventually called back and stated that one of the front shocks had an air leak and that it would cost me $1,400 to repair (on top of the $1,109 I already paid for what apparently was the wrong repair). He then proceeds to tell me about the option of a conversion kit for $1,800. This was still over and above the $1,109 paid for the wrong repair. I refused any additional work and ordered a conversion kit from Strutmasters for $628.00 and completed the conversion myself. My Navigator rides great again. Number one: a professional repair facility only has two goals; complete a proper diagnosis the complete a proper repair. Number two: a customer should be given all options as soon as the diagnosis is made, not after their hard earned cash has been spent for the wrong repair. Finally, how about a rebate for the wrong repair or some sort of concession other than you can spend more money and trust that we will fix it right this time. Seriously? More

Vehicle in for sixth visit to repair problems created for warrenty service a year ago. This service person was sarcastic aboue the number of visits! warrenty service a year ago. This service person was sarcastic aboue the number of visits! More

Brought my car in for a recall and was waited on right away. Arrangements were made to drive me to work which was a good distance away. As soon as my car was ready I was contacted and the driver picked away. Arrangements were made to drive me to work which was a good distance away. As soon as my car was ready I was contacted and the driver picked me up right in front of my work and brought me back to the dealership. The driver, as well as the employees, were very prompt and courteous and great to deal with. More

Leak, MAJOR, in convertible top of a brand new Mustang. Car was totally dried out and repair done to drain in the top. It did take a few days but the job was well done. Car was totally dried out and repair done to drain in the top. It did take a few days but the job was well done. More

This is the only dealership that treated me as family. Others, once I drove the car off the lot they forgot me.They called after I had my vehicle to see if everything is ok. Also they they sent me touchup Others, once I drove the car off the lot they forgot me.They called after I had my vehicle to see if everything is ok. Also they they sent me touchup paint and other things for the car that the other dealers would have charged me for. More

Mo and Duane are absolutely the best. It is a shame that the service department at Norris dont have 20 of Mo and 20 of Duane.In fact Duane should have Rick Martins job because he is the most unpersonable pe the service department at Norris dont have 20 of Mo and 20 of Duane.In fact Duane should have Rick Martins job because he is the most unpersonable person at Norris. Absolusolutely the worst and my family knew George Norris, Landy Cook and Norris as they were patients of my Father and Mrs. Cook a friend of my Mother. The way Martin treats employees in front of customers is horredoks and I also speak for Congresswoman Helen Bentley as I work for her and while my family bought Lincolns from Thompson and Thunderbird Landaus from Noriss I can tell you Gus Thompson, George Norris, and Landy Cook would not tolerate Martins behavior to employees in front of customers. On the other hand the rest of the staff at Norris to include Will Jeff Russ Chuck etc. are the only reason to come there and if it wasnt for Duane Moh and Jeff Grossman bothe myself and the Congreswoman would pull our busines and thats five Ford vehicles and buying another. In fact she is a friend of Bill Ford and I know Bill Ford as well because my trucking company moved all of Fords parts from overdess that came into the Port of Baltimore.amd we may write a letter to him commending the anbive ondividuals but certsinly not Rick Martin. Anyway please give Mo Duane Will ( finance) and Jeff Grossman the highest ratings possible. More

I had a warranty issue with the my vehicle. When I conntacted Moe Qureshey from Norris Ford he instructed me to have the vehicle towed to the dealership instead of driving there. Since Moe is aware th conntacted Moe Qureshey from Norris Ford he instructed me to have the vehicle towed to the dealership instead of driving there. Since Moe is aware that I needed my car back quickly he made the necessary arrangements to obtain the parts needed andscheduled the repair so I had my car back the same day. In the past four years I have purchased more than 10 vehicles from Norris Ford and wil continue to do so. From the time I walk into Norris Ford and meet with Stan Ma to workout the sale of the vehicle and Moe coordinating the service side of these vehicles I have yet to have aproblem or be left stranded. Chuck Helm President Green Contracting Co. More

Moe was very helpful with my first service visit at Norris Ford, he made my visit extremely easy and quick. The customer service was great and I would highly reccomend the service department at Norris Norris Ford, he made my visit extremely easy and quick. The customer service was great and I would highly reccomend the service department at Norris Ford! More

Chuck was very friendly and gave my car prompt attention and my car was ready by the end of my work day. I was very satisfied. and my car was ready by the end of my work day. I was very satisfied. More

Service was swift and service personell were friendly and courtious. I was gretted as soon as I drove up to the service bay. My vehicle was clean when it was returned to me. courtious. I was gretted as soon as I drove up to the service bay. My vehicle was clean when it was returned to me. More