Norris Ford

I have had a lot of experiences with car dealers over the years, but had never visited Norris Ford. I went to a couple of dealers before I went to Norris looking for a Ford Edge. The other dealers were the s years, but had never visited Norris Ford. I went to a couple of dealers before I went to Norris looking for a Ford Edge. The other dealers were the same as every other dealer visit in the past...not answering questions, hemming and hawing, mumbo jumboing and trying to pressure me into taking the vehicle they wanted me to buy...even though the vehicle did not match what I wanted. Stan at Norris listened to what I was asking for and was able to match me up with my new car immediately! Stan gave me the facts and I bought the car! He treated me as if I were family. I really appreciated it!! Next I talked to Katie. Katie explained the features and benefits of some "extras" and I purchased a protection package. Her informative selling technique made it easy for me to make a decision! This was the first time I ever bought any extras with a new car...and I'm glad I did. Actually it was the first time that anyone ever explained the extras clear enough to make them appealing. I am glad that I found Norris Ford and will be telling everyone I know about them!! Thanks for sending me this survey! More

From my first contact with Bruce, my experience was nothing but great! No pressure. He listened to my "wish" list as well as my concerns financially, and offered his suggestions, then let me decide whe nothing but great! No pressure. He listened to my "wish" list as well as my concerns financially, and offered his suggestions, then let me decide when I was ready. Bruce located the F150 that he thought I would really like, and he was right! What an eye catcher it is, too. Katie stepped in, and again no pressure, going over what was available, before sending us to Will for the closing. Everyone was just so pleasant to work with. More

We were treated with respect and all of our questions were answered honestly. I recommend Norris Ford to everyone. Sam is wonderful. I have purchased many cars in the past and Norris Ford is an exception were answered honestly. I recommend Norris Ford to everyone. Sam is wonderful. I have purchased many cars in the past and Norris Ford is an exceptional dealer. Thank you Sam for you expertise and professionalism! More

Very responsive (but not annoying) internet sales team, helpful sales and financing team at the dealership. I knew the car I wanted before-hand and already had a good price from another dealership, but No helpful sales and financing team at the dealership. I knew the car I wanted before-hand and already had a good price from another dealership, but Norris was able to beat the price and even bring the car I wanted in from another location when they didn't have it on the lot. Gave me a great, personal experience, the best price I could find in the area, and a great car. More

This was a very pleasant buying trip! We spoke with Matt This was a very pleasant buying trip! We spoke with Matt on the phone after looking at the cars from Norris Ford of Dundalk on the Internet. We t This was a very pleasant buying trip! We spoke with Matt on the phone after looking at the cars from Norris Ford of Dundalk on the Internet. We told Matt what we wanted on a 2010 Fusion and also told him the price quote from another Ford dealer who was much closer to where we live. He told us that he would make it worth the distance to come to his dealership because he could sell us the car for less.He was true to his word and we bought the car 30 minutes after we walked into the dealership! It truly was a "no hassle deal!" Susan was informative and respectful telling us about all of the warranties we could add and Frank was very responsible and quick getting us through the purchase paperwork. Matt,our salesman, was not only nice but he was honest, too! We are thrilled with our new car! More

First of all we were very pleased with our sales man First of all we were very pleased with our sales man Harvey Appleby, very friendly and good explaining about the xls escape that we wonted.We love First of all we were very pleased with our sales man Harvey Appleby, very friendly and good explaining about the xls escape that we wonted.We love the color steel blue metallic, had to wait for Harvey to fine one but it was worth it, When I was driving it home from the lot that night I was very proud, I was thinking look at me. Thank you again...... More

My family has been a faithful customer to Norris for many years and I'm sad to say that the time has come to change our dealership. I have suffered through numerous service issues and could give many detail years and I'm sad to say that the time has come to change our dealership. I have suffered through numerous service issues and could give many details of poor customer service but I am so tired of re-hashing the misery. Only months in my 2010 Ford, I couldn't take it any longer and traded it in for a Chevy. The service I received at my new dealer was outstanding and only confirmed that Norris is failing. I've never been happier with a dealership and just wish that I hadn't waited so long to make the change! More