Norris Ford

Horrible horrible horrible. Bought my 2011 Mustang from Koons, now that's good service. Sales guy gave me the speel, then left me to the finance guy. Wanted to give barely anything for trade, made the wh Koons, now that's good service. Sales guy gave me the speel, then left me to the finance guy. Wanted to give barely anything for trade, made the whole the thing sound so negative. Called the next day saying they need to talk about financing and making it sound so bad, yet Koons Ford had everything ready to go same day, with a great rate, trade-in, and price. Shady at best in there... More

Bought my 2010 F150 truck from Jeff Grossman at Norris Ford, he made sure that I got all the options I wanted, and calculated the prices of an XLT vs the XL so that I did not overpay. No stress, no gam Ford, he made sure that I got all the options I wanted, and calculated the prices of an XLT vs the XL so that I did not overpay. No stress, no games, just a fair price and excellent service. I was familiar with Norris because they serviced my previous truck for several years, a 1998 F250 4x4. Long time Ford Truck owner, this silver F150 is really a nice truck, the 6 speed transmission and 4.6 liter multi-valve engine is a really nice combination, I got 22 mpg on a highway trip shortly after buying the truck. More

I have bought several new cars from Norris Ford and have always found the people to be exceptional and their pricing outstanding. I currently get my car serviced there and find them to be honest and reliab always found the people to be exceptional and their pricing outstanding. I currently get my car serviced there and find them to be honest and reliable. I recommend the dealership to all my friends. More

We went to Norris to purchase a "gently used" Explorer. When they didn't have exactly what we wanted, they asked us to wait a week and within that time they were able to track something down and sell it to When they didn't have exactly what we wanted, they asked us to wait a week and within that time they were able to track something down and sell it to us at a more than fair price. We now use them for service and they've been outstanding. Highly recommend!! More

Terrific experience, we purchased 6 new Transport Connects. Service was exceptional and the team has gone above and beyond to make sure our experience was top notch before during and after the sale. Connects. Service was exceptional and the team has gone above and beyond to make sure our experience was top notch before during and after the sale. We would definitely recommend Norris to anyone looking for a new vehicle. More

Not your typical dealer! Sales. Service department. They assisted me with a friend that had a broken down car. My friend had no money to repair the vehicle. I called Norris and asked if they could pic They assisted me with a friend that had a broken down car. My friend had no money to repair the vehicle. I called Norris and asked if they could pick up the car and I would pay them directly. They treated my friend as if they just purchased the most expensive car on the lot. When I received the invoice, Norris actually covered part of the repair. More

I bought my new Ford F150 from Norris. I had a great experience as everyone I came in contact with during the sales process was pleasant. I did not feel like I was being nickeled and dimed which was im experience as everyone I came in contact with during the sales process was pleasant. I did not feel like I was being nickeled and dimed which was important to me. I did not want to start out at 1 price and eventually end up at a much higher price by the time I walked out the door. The staff made the transaction as easy as possible for me. I plan to buy my next vehicle there when the time comes. More

Andy and the staff at Norris Ford are awesome. I have nothing but great things to say about them. They are responsive, experienced, and always fair. They sell and service great automobiles and provide ex nothing but great things to say about them. They are responsive, experienced, and always fair. They sell and service great automobiles and provide excellent customer service. We have purchased many vehicles from Norris.....they have earned our business to take care of our entire fleet of service vehicles. I highly recommend Norris for all your vehicel needs. CEO - Intelect Corporation More

I have had a lot of experiences with car dealers over the years, but had never visited Norris Ford. I went to a couple of dealers before I went to Norris looking for a Ford Edge. The other dealers were the s years, but had never visited Norris Ford. I went to a couple of dealers before I went to Norris looking for a Ford Edge. The other dealers were the same as every other dealer visit in the past...not answering questions, hemming and hawing, mumbo jumboing and trying to pressure me into taking the vehicle they wanted me to buy...even though the vehicle did not match what I wanted. Stan at Norris listened to what I was asking for and was able to match me up with my new car immediately! Stan gave me the facts and I bought the car! He treated me as if I were family. I really appreciated it!! Next I talked to Katie. Katie explained the features and benefits of some "extras" and I purchased a protection package. Her informative selling technique made it easy for me to make a decision! This was the first time I ever bought any extras with a new car...and I'm glad I did. Actually it was the first time that anyone ever explained the extras clear enough to make them appealing. I am glad that I found Norris Ford and will be telling everyone I know about them!! Thanks for sending me this survey! More

From my first contact with Bruce, my experience was nothing but great! No pressure. He listened to my "wish" list as well as my concerns financially, and offered his suggestions, then let me decide whe nothing but great! No pressure. He listened to my "wish" list as well as my concerns financially, and offered his suggestions, then let me decide when I was ready. Bruce located the F150 that he thought I would really like, and he was right! What an eye catcher it is, too. Katie stepped in, and again no pressure, going over what was available, before sending us to Will for the closing. Everyone was just so pleasant to work with. More