Norris Ford

Our experience with Norris Honda specifically with Ms Becky Stafford was truly exceptional for start till finished. We never felt any pressure in the buying process unlike other sales representatives th Becky Stafford was truly exceptional for start till finished. We never felt any pressure in the buying process unlike other sales representatives that we have dealt with in the past. Becky treated us in a most professional manner yet so friendly and very accommodating seeing to it that everything wis taken cared of to meet our needs to the best of her abilities. We came from a very hospitable country and knows the true meaning of customer service. We have been living here for more than 1o years now and this is the first time that we experienced customer service the way we know it and Ms Stafford brought back those good memories. Its only been a week since we bought our 2011 Civic. We have heard of Norris Honda's impeccable after sales service reputation. We are very eager to find out for ourselves and hopefully they would meet our expectation but we pray that it will not happen soon. More

Checked around 3 other Ford Dealerships in the area, settled with Norris Ford because of the staff, they all were friendly and make the whole purchase worth the trip down to Baltimore. The excellent cus settled with Norris Ford because of the staff, they all were friendly and make the whole purchase worth the trip down to Baltimore. The excellent customer service extended from the salesman Chris, all the way to the top, Bill the sales manager was very personal and helpful and made us feel welcome, and the finance officer Will had all the paperwork ready quickly and the whole purchase was made very easy. Thanks guys! More

My experience with Norris Ford was wonderful. The service that they provided was outstanding. This is the third car that my family has through Larry Jaworski and we will Continue to go back to him for future that they provided was outstanding. This is the third car that my family has through Larry Jaworski and we will Continue to go back to him for future vehicles. They were very understanding and had alot of patience as I made the decision on the car that I wanted. When I finally purchased my car they made sure that it was cleaned and ready to go when I got there. More

I was infuriated when I left. I was put off for almost 20 minutes before being sent to Dave Cook. Dave first informed me he needed to "make a call" which he did while I waited. It just happened to be a 20 minutes before being sent to Dave Cook. Dave first informed me he needed to "make a call" which he did while I waited. It just happened to be a personal call on his cell. Then he shot the you-know-what with an employee for another 5-10 minutes before asking if he could help, deciding he didnt want to or couldn't, and then asked me to return next week. Unacceptable. If he had asked up front why I was there at least I wouldn't have had to listen to his annoying call and xx-ing with an employee.... More

I have no complaints, got a great price (and I do mean a great price!) on a used Sport Trac. Everyone I talked to at the dealership was very friendly and helpful. I have to say after dealing with other car great price!) on a used Sport Trac. Everyone I talked to at the dealership was very friendly and helpful. I have to say after dealing with other car dealers over the years this was actually a pleasant experience, in and out with my new (used) car in less than three hours and no B.S., Hats off to Norris Ford! More

This is my second time dealing with Norris Ford . My first was with a purchase of a new truck . Now the second was a used car. They continue to satisfy me every time. I even went to Carmax first and the first was with a purchase of a new truck . Now the second was a used car. They continue to satisfy me every time. I even went to Carmax first and they tried to low ball me for my trade in . Then I tried another dealer and they never even came out to say hello . I particularly hate that because I feel that they are profiling me . I do look young for my age but that's no excuse. Anyway Im glad to say that I was extremely satisfied with the trade in value , the car, and the overall handling of the deal by there employees. I guarantee that they will be my first option for my next vehicle. More

Bruce was very helpful as he always is when we purchase our cars and trucks at Norris Ford . We have bought over a dozen vehichles in the last 25 years . Each time we have been treated with friendly and c our cars and trucks at Norris Ford . We have bought over a dozen vehichles in the last 25 years . Each time we have been treated with friendly and couteous service . From Bruce to Jeff to the finance department we feel like we are part of the family . They always ask about our family of which they know and remember well . My three children all drive Fords that they purchased from Bruce . We all will continue to buy our vehichles from Bruce and Norris Ford . Keep Up the good work guys ! Terry Hunt More

Just purchased a 2011 Ford Focus SE at Norris Ford from Stan Ma and my experience could not have been better! At no time was I pressured, rather the salesman took the time to explain everything to me that Stan Ma and my experience could not have been better! At no time was I pressured, rather the salesman took the time to explain everything to me that I wanted to know. Stan was extremely knowledgeable, helpful, and friendly. If I purchase another vehicle in the future it will be at this Norris Ford and I will request Stan as my sales person. The finance manager was not pushy with other options and explained the benefits of additional packages that fit my needs as well. I highly recommend purchasing your next car from the Merritt Blvd Norris Ford. More

I purchased a used Ranger 4x4 a few years back. I was actually just "window" shopping, but wound up purchasing a truck the following week. By far one of the best deals I have received. Friends and family actually just "window" shopping, but wound up purchasing a truck the following week. By far one of the best deals I have received. Friends and family were amazed at the price. Process was smooth, people were cool. They even held the truck until I got back from the beach. Also, I have referered a number of friends for sales and service, and they have all thanked me for sending them in the right direction. More

I consider myself a tough customer. Before entering a dealership I resolve to walk out for any reason. Norris Ford employees passed all the tests. They were forthcoming with information and very helpful. dealership I resolve to walk out for any reason. Norris Ford employees passed all the tests. They were forthcoming with information and very helpful. I wouldn't hesitate to buy again from Norris. Larry, the Salesman, was very knowledgeable about Ford trucks and Katey (I'm sorry, I don't remember her last name) gave a very indepth description of Ford's services, manuals, and options. All employees I encountered couldn't be more helpful. More