Norris Ford

Purchased new vehicle and have all maintenance performed. Service is excellent and done in a timely manner. The service personnel address all of my concerns and work with me to explain the issues in detail Service is excellent and done in a timely manner. The service personnel address all of my concerns and work with me to explain the issues in detail. More

It was a pleasure working with Dave Cook , Doug Carson, Bruce Eskay and Will. They gave me excellent Customer Service. They were very knowledgable and very friendly. They even had someone drive the vehicle Bruce Eskay and Will. They gave me excellent Customer Service. They were very knowledgable and very friendly. They even had someone drive the vehicle home for me. This is my second purchase from Norris Ford and I will refer the Dealership to my friends and family. More

Stan Ma was an excellent sales man. He was very friendly Stan Ma was an excellent sales man. He was very friendly and he really knew all the detail about the car we were interested in purchasing. He w Stan Ma was an excellent sales man. He was very friendly and he really knew all the detail about the car we were interested in purchasing. He was also very helpful after we purchased the vechile as well as showing us how the navigation system works and all the other voice command feature avaliabe in the car. Everybody at the dealership created a very amicable enviornment for buying the car and everybody was very helpful. More

The salesman Bruce Eskay was one of the best sales people I have ever delt with, my son is a finance manager for a different dealer ship and I still bought from Bruce. Bruce answered ever question I asked hi I have ever delt with, my son is a finance manager for a different dealer ship and I still bought from Bruce. Bruce answered ever question I asked him, and answered some I did not ask which was great. When I buy another car he certainly will be fron Bruce and Norris Ford. More

I have been coming to Norris Ford for 25 years and have I have been coming to Norris Ford for 25 years and have had all of my vehicles serviced there. Chuck has been my service manager for at least 10 ye I have been coming to Norris Ford for 25 years and have had all of my vehicles serviced there. Chuck has been my service manager for at least 10 years. He does a great job, very friendly, always has the work done timely. I love my Ford Expedition. I just sold my old one with 175,000 miles on it and 8 years old. I just bought another one last year and think that it is the best vehicle that I have ever purchased. I tell all of my friends. Thanks again for great service and for making a great US Vehicle. Keep up the good work. Thank you, Richard A. Benedick Controller for: Clendenin Brothers, Inc. 4309 Erdman Avenue Baltimore, MD 21213 More

I know Rick Martin, a Norris employee, and he recommended that come to Norris for my F-150 truck. I checked the dealership on the web and Chris Crocker sent me an e-mail inviting me to the dealership. I that come to Norris for my F-150 truck. I checked the dealership on the web and Chris Crocker sent me an e-mail inviting me to the dealership. I went to the dealership and met Chris and found him to be very helpful and knowledgeable about the F-150 series trucks. I had found a vehicle I liked online but it was sold a few day prior to my arrival. Chris located another truck and had it sent to Norris. Chris was extremelty patient and helpful during the process of purchasing the vehicle. He completed most of the paperwork for us before we actually came to Norris to pick up the truck. We financed the vehicle and met Will who helped us through the process. He was also very pleasant. My vehicle was cleaned and prepared for dealery while the paper work was completed. Chris Crocker spent a lot of time exdpalining the many features of my new truck. I spoke with Rck Martin during the process and after purchasing the vehicle. Norris Ford should proud to have Chris, Will and Rick as employees. I will recommend Norris Ford to friends and family in the future. More

Bruce Eskay was excellent through the entire buying process. I was impressed with his product knowledge. He was very friendly; and answered all my questions. He appeared to do everything he could, to m process. I was impressed with his product knowledge. He was very friendly; and answered all my questions. He appeared to do everything he could, to make me happy. More

I just purchased a new Ford Fusion from Norris Ford and had a wonderful experience dealing with Bruce Eskay. Bruce made the whole transaction stress free. I would recommend Norris Ford to anyone who is lo had a wonderful experience dealing with Bruce Eskay. Bruce made the whole transaction stress free. I would recommend Norris Ford to anyone who is looking for a new car. More

I had 2 probelms #1 the rear axle sits 1/4 inch off center to the drivers side. exp ; car designed this way checked other mustangs and found to be the same. (excepted) # 2 the transmision did not shif center to the drivers side. exp ; car designed this way checked other mustangs and found to be the same. (excepted) # 2 the transmision did not shift smooth. exp: service bullettin to change hydrolic cluch fluid, same completed . shifts smooth overall clutch feel is mush better. The dealer ship is clean not a lot of broken cars on the lot ( good sign ) and the personel were friendly and curtiuos More

Having just purchased a used Explorer a month ago, it was unfortunate to learn that our new used car would be in the shop for a week due to transmission issues. Jeff Battaglia offered to cover us with a loan unfortunate to learn that our new used car would be in the shop for a week due to transmission issues. Jeff Battaglia offered to cover us with a loaner, and was in touch with me everyday with updates on our Explorer. This was an extremely positive car dealership experience, which is why we went to Norris Ford. More