Norris Ford

This was our second visit to NORRIS AUTO GROUP and our second interactions with Jim Rodgers during 2012. My initial meeting occurred, March-April 2012, when our daughter was ready to 'up-grade' her vehicl second interactions with Jim Rodgers during 2012. My initial meeting occurred, March-April 2012, when our daughter was ready to 'up-grade' her vehicle. I was impressed with the professional atmosphere of NORRIS and the willingness to secure vehicles from their 'web' inventory. Most notably, our dealing and interaction with Jim Rodgers. He presents as very approachable and 'down to earth', absolutely no pretense. The deal for a previously owned Mazda 3 went very smooth in all aspects. The end result...a happy daughter (and mom & dad)! So when it came time for me to consider an up-grade (2004 Subaru 190,000 miles), there was no hesitation to contact Jim. After doing my personal research, Jim was very much 'on-board' to secure vehicles to test-drive, etc. Again I found Jim 'great' to work with: returning phone calls, positive communication, clean vehicles secured to test drive, basically all across the board positive experience. I am, presently, a proud owner of a previously owned Nissan Frontier thanks to NORRIS AUTO GROUP and Mr. Jim Rodgers. I have and will continue to tell my friends and associates of the positive dealings with NORRIS AUTO GROUP and Jim Rodgers! More

This is the only dealership that treated me as family. Others, once I drove the car off the lot they forgot me.They called after I had my vehicle to see if everything is ok. Also they they sent me touchup Others, once I drove the car off the lot they forgot me.They called after I had my vehicle to see if everything is ok. Also they they sent me touchup paint and other things for the car that the other dealers would have charged me for. More

Norris ford was very friendly and easy to work with overall. Saw Stan Ma a week before I purchased my new focus. He was attentive, honest and very helpful at getting me the best rebates and financing. overall. Saw Stan Ma a week before I purchased my new focus. He was attentive, honest and very helpful at getting me the best rebates and financing. No pressure. He made the process very concise. The manager, Chris, also was very helpful and was able to let me leave as a happy new customer. I will definitely refer people to this dealership. I looked at Al packer ford previously and did not receive anywhere near the level of service as I got at Norris. More

Our sales person was very knowledgeable, friendly and was great to work with. We were greeted as soon as we arrived and were not pressured into any particular car and given plenty of time to look around and great to work with. We were greeted as soon as we arrived and were not pressured into any particular car and given plenty of time to look around and test drive the vehicle. Worked with us to get a great rate, trade in and to make sure we got the car we wanted. Would recommend to anyone. More

It was probibly the best car buying experiance I ever had They were very accomidating very fast and competent with no high presure and a good selection of vehicals priced reasonibly. The 2012 Fiesta is a bea They were very accomidating very fast and competent with no high presure and a good selection of vehicals priced reasonibly. The 2012 Fiesta is a beautiful well made car car that looks sharp and drives well with good gas mileage I purchased the extended warranty and maintance plan that covers all maintance and repairs with towing meals and accomidations. I'll probibly Never need to use it seeing how I got 200,000 miles out of the Ford Focus bought at Norris Ford. I'll always go back to Noris Ford in Dundalk Maryland and see Roy Berkeridge when i want to buy a car. More

Mo and Duane are absolutely the best. It is a shame that the service department at Norris dont have 20 of Mo and 20 of Duane.In fact Duane should have Rick Martins job because he is the most unpersonable pe the service department at Norris dont have 20 of Mo and 20 of Duane.In fact Duane should have Rick Martins job because he is the most unpersonable person at Norris. Absolusolutely the worst and my family knew George Norris, Landy Cook and Norris as they were patients of my Father and Mrs. Cook a friend of my Mother. The way Martin treats employees in front of customers is horredoks and I also speak for Congresswoman Helen Bentley as I work for her and while my family bought Lincolns from Thompson and Thunderbird Landaus from Noriss I can tell you Gus Thompson, George Norris, and Landy Cook would not tolerate Martins behavior to employees in front of customers. On the other hand the rest of the staff at Norris to include Will Jeff Russ Chuck etc. are the only reason to come there and if it wasnt for Duane Moh and Jeff Grossman bothe myself and the Congreswoman would pull our busines and thats five Ford vehicles and buying another. In fact she is a friend of Bill Ford and I know Bill Ford as well because my trucking company moved all of Fords parts from overdess that came into the Port of Baltimore.amd we may write a letter to him commending the anbive ondividuals but certsinly not Rick Martin. Anyway please give Mo Duane Will ( finance) and Jeff Grossman the highest ratings possible. More

We were treated very well,Ray had an answer to every question!!Everyone was very nice and treated us like we were part of the family!! Thank you!! Ray and Linda Fuller question!!Everyone was very nice and treated us like we were part of the family!! Thank you!! Ray and Linda Fuller More

I have bought four vehicles at Norris Ford and have always had great service. The salesman I dealt with was Harvey Appleby and he was truely great. I would recomend Norris Ford as the greatest dealers always had great service. The salesman I dealt with was Harvey Appleby and he was truely great. I would recomend Norris Ford as the greatest dealership around. THANK YOU HARVEY APPLEBY AND ALL THE PEOPLE I DEALT WITH. Calvin S. Morris Sr. Dundalk, Md. More

Stan was friendly and answered any questions that I had. He was enthusiastic about my new purchase and was always available to me before and after my purchase. I left the dealership feeling good about my pu He was enthusiastic about my new purchase and was always available to me before and after my purchase. I left the dealership feeling good about my purchase, which isn't always the case when buying a new car. The only problem I had during the entire process involved the buisness manager who was dealing with my finances. Stan got that fixed immediately even though it was not his department. More

I had a warranty issue with the my vehicle. When I conntacted Moe Qureshey from Norris Ford he instructed me to have the vehicle towed to the dealership instead of driving there. Since Moe is aware th conntacted Moe Qureshey from Norris Ford he instructed me to have the vehicle towed to the dealership instead of driving there. Since Moe is aware that I needed my car back quickly he made the necessary arrangements to obtain the parts needed andscheduled the repair so I had my car back the same day. In the past four years I have purchased more than 10 vehicles from Norris Ford and wil continue to do so. From the time I walk into Norris Ford and meet with Stan Ma to workout the sale of the vehicle and Moe coordinating the service side of these vehicles I have yet to have aproblem or be left stranded. Chuck Helm President Green Contracting Co. More