Norris Ford

I bought a new 2013 Ford Edge from Norris Ford and was extremely satisfied with my experience. My salesperson (Bill R.) and sales manager (Chris C.) were easy to work with and were extremely helpful. I fe extremely satisfied with my experience. My salesperson (Bill R.) and sales manager (Chris C.) were easy to work with and were extremely helpful. I felt as if I was in a low pressure environment where I was not being rushed to make a fast decision. I would recommend Norris Ford/Honda/Acura/etc. to friends and family. More

They worked with me to get to the price I wanted to purchase a truck from giving me an option of four vehicles on the lot (this is the fifth truck I have purchased at Norris). Went over the options on purchase a truck from giving me an option of four vehicles on the lot (this is the fifth truck I have purchased at Norris). Went over the options on the truck and got me processed and on the road quickly. Was a pleasant experience. More

Stan , was a great guy to work with. He went above and beyond in explaining everything about the deal, and the car. His personal attention and friendly demeanor , made a pleasant experience. We made the d beyond in explaining everything about the deal, and the car. His personal attention and friendly demeanor , made a pleasant experience. We made the dal on Thursday and when I returned on Friday to pick up the car , everything was set up and ready to go. Thanks Stan More

Had been debating on whether or not to trade in my 2005 Escape. Dealing with Chuck Burke has been a pleasure;one of the sales persons emailed me. this was Tyler Smith and while the 2005 car was being servi Escape. Dealing with Chuck Burke has been a pleasure;one of the sales persons emailed me. this was Tyler Smith and while the 2005 car was being serviced I got with Tyler and he was extremely pleasant and very knowledgeable about the cars. He answered a lot of my questions. showed me the 2014 escape S and we went for a drive, I bought the car. Having ford credit before my application was excepted, The dealership has gone out of their way to provide a very pleasant experience. Will continue to deal with them . More

Received prompt response to our inquiry about a specific vehicle. Chris went out of his way to assist us in finding a vehicle and making a deal that fit our budget. We felt that the employees were knowled vehicle. Chris went out of his way to assist us in finding a vehicle and making a deal that fit our budget. We felt that the employees were knowledgeable and honest. We never felt pressured or BSed. Having purchased many vehicles in the past, and having spoken with a number of dealers on this purchase, we feel we can highly recommend this dealership. More

This service was for routine maintenance service. However, my challenge is I work 60 miles from home and very long hours each day. The overnight drop off is great. In addition, I can't always arri However, my challenge is I work 60 miles from home and very long hours each day. The overnight drop off is great. In addition, I can't always arrive before 7:00 pm to pick my car up. This is the third time I've made arrangements for service. Twice I've had to pick the car up after hours and never had any problems. This time I actually arrived prior to 7:00p and the cashier and serviceman that was still there were terrific. I'd also like to add that the detail service report I was given was also extremely helpful. Not only was this for an oil change, but a tire rotation and a product upgrade. I also asked for the brakes to be inspected. The service report very clearly stated not only what was done, what was found, but also what to expect, i.e. amount of tread currently and the amount of tread that would indicate a need for change. This truly helps me plan for upcoming routine maintenance expenses. Owing a car can have its own set of issues, but Norris Ford service has made maintenance and service a pleasant experience. More

My experience having service performed at Norris Ford has been outstanding. Moe Qureshy, the service advisor I work with, is consistently accommodating and informative when scheduling the appointment and an been outstanding. Moe Qureshy, the service advisor I work with, is consistently accommodating and informative when scheduling the appointment and an excellent communicator about the status and timing of the service while the car is there. The car has always been serviced well by the service team when I pick it up. More

Took my car in for service as it would not run. They replaced my fuel pump for $1000 dollars. When I went to pick up my car someone had hit it on their lot. Their lot has cameras and is gated, but they replaced my fuel pump for $1000 dollars. When I went to pick up my car someone had hit it on their lot. Their lot has cameras and is gated, but they refuse to look back and see who hit my car on thier lot. From the way the general manager is acting, i get the feeling he has seen the video and probably knows which one of his workers hit my car. My car may not be brand new, but it is my car and i do my best to take care of it. This is total xxxxxxxx!!!!!!!!!!!!!!!!!! More

This was the best new car buying experience I have every had. I had visited a couple other Ford dealers close by and found them to be either stand off or rude. When I contacted Norris via their web site I w had. I had visited a couple other Ford dealers close by and found them to be either stand off or rude. When I contacted Norris via their web site I was immediately responded to by Mark in the Internet Sales department. He was extremely curtious and gave me all the information I needed without making me feel I was being interigated. Once I got to the dealership, nothing changed, the price I was given was the same as what he gave me by email. The whole process was extremely professional and all the people were great,from Mark to the GM Bill and the finance guy Frank. I will tell others about my great experience, plus I got 2 year free maintenance that I didn't know they give to every one who buys. More

Service rep was very attentive and made sure that I was taking care of. When the work couldn't be completed that day, they got me into a rental. The customer service by the rep is what made the experice ex taking care of. When the work couldn't be completed that day, they got me into a rental. The customer service by the rep is what made the experice exceptional. More