Norris Ford

We thank you -from the Crish Family in Virginia Beach Joe Hamilton- Kevin & I would like to extend our sincere appreciation for all of your help and excellent customer service that you provided as we wor Joe Hamilton- Kevin & I would like to extend our sincere appreciation for all of your help and excellent customer service that you provided as we worked through the purchase exercise for our new F150 truck. Having to manage everything over the phone and through emails-text messages shows that a customer’s experience can be just as good if not better that when working with them in person providing it’s done as you did in a very professional and effective manner. Again we just wanted to say “thank you” as it was a great customer service experience and the truck is awesome. We will be sure to tell everyone how wonderful it is was to buy a vehicle from the Norris Auto Group in Baltimore, Maryland. Respectively, Kevin & Anthony More

Fast service and excellent deals! This was the fastest service I have ever received when purchasing a vehicle. We made a great deal and are very happy with our new Ford F-150! Ask fo This was the fastest service I have ever received when purchasing a vehicle. We made a great deal and are very happy with our new Ford F-150! Ask for John Walker if you are looking for a good salesman! More

New F150 After looking at many dealers and finding a really great price for a F150 we decided to look at our last stop because it was the closet to home. I was After looking at many dealers and finding a really great price for a F150 we decided to look at our last stop because it was the closet to home. I was pleasantly surprised as soon as we met our sales man, Zach Tolley. Unlike most of the salesman we met on our journey he was genuine and caring. The experience was very personal and he worked very hard to get us a great deal. Since we had already found a great price at another dealership we wanted him to at least match this price and we would buy that day instead of running around town again. Zach did so much better than that he showed us a new upgraded F150 and was able to sell it to us for an incredible price. Everyone at the dealership was friendly and truly showed excellent customer service from Jeff his manager, co-workers and financing. Throughout the conversations with Zach you could tell he was truly concerned with the welfare of his customers, which I in my opinion is rare. For example we had to come back the next day because the financing office had closed and he came in the next day when he was off work. I asked him was it difficult for him if deals do not go through when people have bad credit, to my surprise he said yes, but it is most difficult for them. They may really need that vehicle and are unable to get it, so I offer them advice on how to get their credit better so they can come back one day, overall it benefits me because they may use me again once they have the chance. Buying a car is something we do almost every 7-10 years and we will not forgot our experience with Zach. I look forward to coming back to Norris and have already recommending several friends and family to them. More

fast service i think the dealership is friendly and professional..I always get great service...The price is fair..we always take all our vehicles here for service i think the dealership is friendly and professional..I always get great service...The price is fair..we always take all our vehicles here for service More

Good buying experience Joe Hamilton was my Salesman, and I can't tell you how professional he is and he's the reason why I purchased my vehicle from Norris Ford. That morni Joe Hamilton was my Salesman, and I can't tell you how professional he is and he's the reason why I purchased my vehicle from Norris Ford. That morning, I was at Al Packer Ford and the Salesman there made me feel like I was wasting his time. Even though they offered me the same deal, I decided to go with Norris Ford based on Joe's personality and how comfortable he made me feel. He really took the time to go over everything the vehicle had in options. I honestly hate buying a car, but as I said, he made it easier than I remember in the past. I purchased a remote start, so let's see if they are as good as Joe in getting the remote installed quickly. More

Stan really is the Man We were at Norris afford to buy a new Focus for my Grandson who needed to replace his car ASAP. Our Sales rep was Stan and he was very personable an We were at Norris afford to buy a new Focus for my Grandson who needed to replace his car ASAP. Our Sales rep was Stan and he was very personable and helpful! We had a few hurdles to get through and everyone was very accommodating and helpful. My Grandson left in his new afocus in time to make it to work! Thanks Stan! More

Perfect If I choice to buy another vehicle, I would come back to this dealership. They helped me get the vehicle I asked for. I may have been a little impatie If I choice to buy another vehicle, I would come back to this dealership. They helped me get the vehicle I asked for. I may have been a little impatient but the wait was well worth it. More

Efficient and pleasant car buying experience. Courteous, knowledgeable, and efficient make for a very comfortable experience. I would highly recommend this dealership, and in particular this empl Courteous, knowledgeable, and efficient make for a very comfortable experience. I would highly recommend this dealership, and in particular this employee, to anyone who is looking for a new vehicle. More

An amazing experience. Did not feel pressured, Great deal! Everyone made me feel welcomed and relaxed. I did not feel pressured. I wasn't planning on a purchase but was shopping. The test drive and Ford qual Everyone made me feel welcomed and relaxed. I did not feel pressured. I wasn't planning on a purchase but was shopping. The test drive and Ford quality really impressed me. I lovemy Rscape. Ford really became a cool presence in the SUV marketplace. Foreign guys watch out! Ford is making its presence known in the marketplace. Harvey and Jeff and all the men I met were great, professional and should be commended for their knowledge and expertise. I would and will recommend Norris Ford to anyone looking for a new vehicle. I know I made a great choice and will enjoy my vehicle for years to come - backed by the team at Norris Ford. All the best for future success, Sharon ann More

great dealer new car sales gave best price out the door spent 1 hour total in dealership and drove off with my new car you can"t ask for more then that ..very satisfied gave best price out the door spent 1 hour total in dealership and drove off with my new car you can"t ask for more then that ..very satisfied More