Norris Ford

Great Help From Garvey Nushann & Joe Hamilton Came in about a week ago and purchased an Infiniti g37. Had the best customer service from Joe Hamilton and Garvey Nushann. I would buy, from these tw Came in about a week ago and purchased an Infiniti g37. Had the best customer service from Joe Hamilton and Garvey Nushann. I would buy, from these two men again, with no hesitation. They went out of their way to make sure I was taken care of correctly and guided me through a smooth/easy process. Next vehicle will be purchased from Norris Ford. More

Bought a used car with a bad clutch and was not told I bought a 2013 ford focus from Norris ford about 3 weeks ago. Before I bought the car I did some checking and was aware there had been a recall on th I bought a 2013 ford focus from Norris ford about 3 weeks ago. Before I bought the car I did some checking and was aware there had been a recall on the clutch in the transmission. I was told that that problem had been rectified on this model and that it had been replaced. The first week I noticed two things. The first was the car has a hard take-off, it shudders and shakes. The second was both of the air vents; driver and passenger side were broke. I took it back to Ford service and they informed me the hard take off was due to a recall of the clutch in the transmission. They placed both parts on order (the vents and the clutch). I waited a few days and called about the parts. I was told the clutch was still on back order. I called the gentleman who sold me the car and inquired why I was told the clutch was already replaced when it wasn’t. I was told simply that I could always take it to another Ford dealership. I asked why I would want to do that. I received no reply. I called the service department again and was told the part was still not in and they had no idea when it would be delivered. I sent an email to Ford Motor Company and received a call telling me it could take 6-8 weeks. I asked why it was not fixed when they received the car as it would be easy to check by using the VIN number and cross reference it on their database. She had no answer. My complaint is two parts. Why it was never crossed referenced and repaired ahead of time before selling. And why knowing it is a problem does it take 6-8 weeks to fix? More

I can looking a older model and found myself liking the newe I came looking for a older style mustang. he looked but didn't have the 2014 mustang. I wasn't interested in the newer ones. But he let me test drive I came looking for a older style mustang. he looked but didn't have the 2014 mustang. I wasn't interested in the newer ones. But he let me test drive and explain some of the newer features than my 2011. And I liked it. So I perchase the 2016. More

"GREAT as always". My family has purchasing many vehicles from Norris Ford for over 30 years. I did my homwork and knew what I wanted. Bruce SK our salesman got me just My family has purchasing many vehicles from Norris Ford for over 30 years. I did my homwork and knew what I wanted. Bruce SK our salesman got me just what I wanted and at the price I wanted. All the staff at Norris Ford are wonderful. I was in and out of there in less the 90 minutes. More

Great Service I just wanted to let everybody know that Norris Ford is an excellent place to make a car purchase. The staff is very friendly and will bend over backw I just wanted to let everybody know that Norris Ford is an excellent place to make a car purchase. The staff is very friendly and will bend over backwards to satisfy the customer. I will definitely recommend Norris if your in the market for a new vehicle. More

Bucket List Car I was on the Ford website and built my 50th anniv Mustang GT convertible 5.0 premium and printed it out, took it to the dealer and was bummed when the I was on the Ford website and built my 50th anniv Mustang GT convertible 5.0 premium and printed it out, took it to the dealer and was bummed when they said they couldn't build it anymore because the line changes over in Aug., so I left only to come back and figured out that somewhere in this country there has to be my car. Zach Tolley, my salesman was excited and together we started searching. We found the car in Michigan at a dealership. I said tell them its sold!!!!! This was on Tuesday, they flew the techs up there to bring the car back and by Friday I was the proud owner of my dream Mustang! Crossed an item off my bucket list! This is the second time I've purchased a vehicle from this dealership and I would highly recommend them to anyone looking for a car. The staff was courteous, caring and had my confidence. My 2005 Ford F150 came from there, so it was a no brainer to go back to them for my dream car. Zach was awesome and made it very easy to deal with..If I decide in the near future to purchase another vehicle, I will definetly check them out first. More

Rude Salesman/inaccurate pricing Looking to purchase online, was attracted to low pricing. I asked for the total price because I was quoted a different price than was online. I was to Looking to purchase online, was attracted to low pricing. I asked for the total price because I was quoted a different price than was online. I was told "Wow, for someone not buying a car in Maryland you sure are asking alot of questions. Let me see if can be any clearer. $20023 PLUS tax, tags, destination and dealer processing." So again I asked this certain salesman for the final out the door pricing and was told I could not get me out the door pricing because I am out of state and to"Find someone else to answer my questions." Funny thing is if he could have gotten me a final quote I would have purchased from them. Glad I was turned away! More

service department is a joke Rip off artists led by Rick martin. I was lied to for a week about where my truck was. They blew my radiator and refused to take the blame. When I con Rip off artists led by Rick martin. I was lied to for a week about where my truck was. They blew my radiator and refused to take the blame. When I contacted rick martin to complain he hung up the phone. That guy is a complete joke. Don't waste your money here More

Poor service and incompetent Took my car for a diagnostic because my key was stuck in the ignition. Informed the diagnostic cost $109 per hour. The he tech came to me with a quo Took my car for a diagnostic because my key was stuck in the ignition. Informed the diagnostic cost $109 per hour. The he tech came to me with a quote of $741 stating the problem isn't the ignition but the shifter. What is a shifter. I left and my car isn't running the right. I pissed off I believe they did something faulty to my car. It actually shut off on me while I was at a stop light. That never happened before. I'm furious. More

A GREAT EXPERIENCE Norris Ford was a pleasure to deal with. The Sales Rep Kim was a delight to deal with. She listened to all my wants and concerns and found me the perf Norris Ford was a pleasure to deal with. The Sales Rep Kim was a delight to deal with. She listened to all my wants and concerns and found me the perfect car. Originally was looking for a 2015......and She was able to set me up in a 2016. The financial staff worked wonders to make sure I stayed within budget. I highly recommend using Norris when you're looking for a new car or truck.They have just created a customer for life. I am happy to be a part of the Norris Family. More