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Norris Ford
Baltimore, MD
335 Reviews
Norris Ford in greater Baltimore is proud to serve Glen Burnie, Owings Mills and Annapolis with quality Ford vehicles. With the latest models like the Explorer, Fusion, F-150, Escape, Fiesta, Focus and Mustang,, we carry vehicle to fit everyone's need. Come over and visit us at 901 Merritt Blvd and test drive a new Ford or used car. Our customers leave our dealership 100% satisfied with our excellent customer service and our friendly salespeople.
We carry a variety of used cars for you to choose from, all of which have gone through our detailed quality inspection before made available on the lot. We offer financing services so you can get into the new Ford or used car you want without a problem.
We at Norris Ford are not just your greater Baltimore Ford dealership, we have a full service repair and body shop so you can get the best care for your new Ford or used car. Whether you need Ford auto repair, scheduled service maintenance or Ford auto parts, we are ready to be your first and only choice for quality work on your car.
Stop by our showroom and see the latest additions to our Baltimore area Ford dealership or give us call today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 335 reviews
January 05, 2017
pleasure buying a new truck Ryan was very helpful with buying my new truck. I felt no pressure from him. Ryan was knowledgeable about the rebates, discounts, warrantee and the t Ryan was very helpful with buying my new truck. I felt no pressure from him. Ryan was knowledgeable about the rebates, discounts, warrantee and the truck itself. He took his time to make sure I understood the answers to my questions. I would definitely recommend Ryan at Norris Ford to anyone considering buying a vehicle. along with the finance dept., made it a pleasure buying a new truck. mike delamar More
by f150
Employees Worked With
Ryan Cox, finance dept.
December 30, 2016
Joseph Dvoraki Excellent customer service. from beginning to end. Only downside is I didn't pull a higher dollar for the Santa Pull. Will definitely recommend. Let u Excellent customer service. from beginning to end. Only downside is I didn't pull a higher dollar for the Santa Pull. Will definitely recommend. Let us know when the 2017 fusions come in and what may be available at that time on the 2016s. Joe Dvorak More
by joe
Employees Worked With
Zo and the Finance man
December 30, 2016
Bruce is great at Norris! I had a great experience buying my new Ford at this dealership from Bruce. He and other staffers were very knowledgable and provided a very nice and r I had a great experience buying my new Ford at this dealership from Bruce. He and other staffers were very knowledgable and provided a very nice and relaxing experience while buying my new car. Thank you! /Hans More
by Hans Bergman
Employees Worked With
Bruce Eskay
December 04, 2016
monthly paymentd All the staff worked very hard to get me to the monthly payment I could afford on a fixed income. That means they worried about how this purchase was All the staff worked very hard to get me to the monthly payment I could afford on a fixed income. That means they worried about how this purchase was going to effect my life. More
by Carol McClelland
Employees Worked With
Tony Guillen , and the finance department , the extended service department. Sorry I'm bad with names.
November 23, 2016
quick and friendly Very friendly and nice will buy next car or truck there. love my new truck .I would tell friends to go there and buy. A+ Very friendly and nice will buy next car or truck there. love my new truck .I would tell friends to go there and buy. A+ More
by billyd
Employees Worked With
bruce, will
November 10, 2016
AVOID AVOID AVOID Do yourself a favor and avoid this dealership. Had to take my 2016 Ford back because the check engine light came on around 2800 miles. They gave me Do yourself a favor and avoid this dealership. Had to take my 2016 Ford back because the check engine light came on around 2800 miles. They gave me a hard time, didn't read the code. Told me it was computer software out of date. On a 2016?!? A week later, surprise! check engine light came back on, another hard time to get a loaner (had to contact sales), and they have had my car for 2 weeks with no end in site. Customer service is just horrible. Do yourself a favor and AVOID at all costs! More
by jbw1006
Employees Worked With
Dave and Stephanie in the service department
November 06, 2016
Great service We really enjoyed dealing with the people at Norris Ford in Dundalk, MD. They made transitioning from an ending lease to a current lease very smooth. We really enjoyed dealing with the people at Norris Ford in Dundalk, MD. They made transitioning from an ending lease to a current lease very smooth. More
by Bev727
Employees Worked With
Ryan Cox
November 01, 2016
Great prices! I had a very nice gentlemen by the name of Harvey. He was very patient and nice. I told him what I wanted my payments at and he got them there. He I had a very nice gentlemen by the name of Harvey. He was very patient and nice. I told him what I wanted my payments at and he got them there. He is very knowledgeable as well. Took extra time with me and made sure everything was perfect! More
by happycustomer
Employees Worked With
Chris & Jeff
October 02, 2016
Window malfunction My window cracked do to coming off track they got my window covered for me an back up In no time once the warranty claim was a proved My window cracked do to coming off track they got my window covered for me an back up In no time once the warranty claim was a proved More
by Nicholas Filling
Employees Worked With
Dave
September 27, 2016
Great experience! Stan made buying my new Ford Edge easy! Customer service is great! Stan worked with me to ensure I received all of the appropriate promotions. Will in the finance department was awesome too! Customer service is great! Stan worked with me to ensure I received all of the appropriate promotions. Will in the finance department was awesome too! At Norris Ford you are treated like family. They strive to meet your needs with a smile and they are invested in your customer experience. More
by AshleyB817
Employees Worked With
Stan Ma and Will Watson
