Norris Ford

Great Sales Team My saleman was very knowledgeable on the truck I was purchasing. They went far beyond there duties in order to get me in this vechile I will be buyi My saleman was very knowledgeable on the truck I was purchasing. They went far beyond there duties in order to get me in this vechile I will be buying my next truck for the same saleman and Norris Ford More

Good visit! We had a good experience working with the salesman and there was no pressure. He gave us great details on use of all the functions of the care. He We had a good experience working with the salesman and there was no pressure. He gave us great details on use of all the functions of the care. He never seemed to be in a hurry. More

quick and easy I shopped online for the car I wanted. I called the dealership and I told then I was interested in coming in that day to look and hopefully buy the ca I shopped online for the car I wanted. I called the dealership and I told then I was interested in coming in that day to look and hopefully buy the car. Ryan told me that he was available then to help me and and had the car waiting for me by the time I arrived 30 minutes later. I made the purchase that afternoon - it was so seamless and easy. Everyone was friendly. Exactly what I expected. More

Incompetent! Norris Ford reviews Reviews from the web Edmunds 5/5 44 reviews Facebook 3.9/5 134 votes DealerRater.com 4.4/5 232 reviews Google review su Norris Ford reviews Reviews from the web Edmunds 5/5 44 reviews Facebook 3.9/5 134 votes DealerRater.com 4.4/5 232 reviews Google review summary 5 ? 4 ? 3 ? 2 ? 1 ? 4.1 95 reviews Rate and review on Google Google reviews Most helpful Ed Rose Ed Rose 2 reviews a month ago Gene is awesome. He is honest and trustworthy. I wanted to look at a used Ford Focus and Gene told me initially they couldn't find the keys. Next, they found the keys but the car wouldn't start because of a dead battery. Finally, Gene ...More Helpful? Will Murphy Will Murphy 1 review?·?1 photo a week ago Took my car in with 1500 miles on it in for a fluid leak and all they did was top it off with more fluid. I guess it wasn't magical fluid cause this is underneath my car 100 miles later. I'll be going somewhere willing to fix the issue this time. Thanks for nothing! Helpful? Sara P Sara P 8 reviews?·?1 photo 2 months ago Lacked in Customer Service. As I walked in nobody came up to greet me, even while some of the staff was not with a customer. I asked about military discounts and none were offered. I tried to ask about working a deal for the vehicle I was ...More Helpful? linda mossman linda mossman 20 reviews?·?4 photos a week ago Not a good place to take your car. Went there for recall they took car apart didn't put something with my ac back now not working right. Also broke my husband favorite sunglasses that I put in glove compartment so nothing would happen to them. Helpful? Brian Goddard Brian Goddard 1 review in the last week Zo and Chris did a great job working with me over a few days to make sure I got the best deal possible and I left feeling confident about my purchase. Helpful? Jason Willis Jason Willis 2 reviews in the last week Took my car there to have the catalytic converter replaced under the factory warranty. They replaced it and called to tell me that the other catalytic converter was bad so they had to order the part. If they knew my car had two then why not order two just in case instead of having me come back another day? They called to let me know that my part was in, meanwhile my car was at Carmax where I bought it because it wasn't running right. Carmax told me that the computer module had to be replaced by a Ford dealership so I asked if they could send it to Norris Ford and have them take care of the converter at the same time. While Norris Ford had my car for 5 weeks they told me "well this may be wrong so we are checking it" and that happened several times. I spoke with David as did Carmax reminding them to replace the converter while they had my car. They finally figured out what was wrong with my car after having it for close to 4 weeks at this point and sent it back to Carmax without replacing the converter then somehow had to order a another converter for my car. When they checked my car again and replaced the converter they figured out that a wiring harness in the intake had melted and that is what was causing the problem from the start.Needless to say I WILL NEVER deal with Norris Ford again because they are very incompetent! More

New Car Purchase After a small glitch involving another salesperson who handle their on-line inquiries, Zo Thompson was able to turn things around with the help of Da After a small glitch involving another salesperson who handle their on-line inquiries, Zo Thompson was able to turn things around with the help of Dave Webster and Chris Crocker. Together they made the purchase of my 2nd Ford Escape quick and efficient. Zo was very upfront and honest when I asked different questions as well as very responsive to my emails. My process started out through my Corporate Employee Perks which lead me to 3 Ford dealerships in my area, Norris was the only one who provided the exact vehicle I was looking for in the color I wanted so I started my process with them. The on-line salesperson misinformed me however on my appointment date Zo jumped in and found the vehicle I was looking for at a sister dealership and the process started to get that vehicle to Norris Ford from Sterling VA. Overall I feel my experience was positive and everyone involved went out of their way. More

Pleasant Experience This dealership was great. The atmosphere was pleasant & comfortable with a friendly & knowledgeable staff. Stan Ma, my salesperson, was very friendly This dealership was great. The atmosphere was pleasant & comfortable with a friendly & knowledgeable staff. Stan Ma, my salesperson, was very friendly & informative. He explained every detail of my new vehicle & how to locate & use all of it's many features. My new purchase was a very pleasant experience. More

Go Elsewhere or Get Everything in Writing I do not recommend Norris Ford go elsewhere to purchase a used car. I was mislead for months by salesperson on the one item. Told everything from in m I do not recommend Norris Ford go elsewhere to purchase a used car. I was mislead for months by salesperson on the one item. Told everything from in mail to forgot but never intended to do anything. More

Baby II I was very happy with how Mr Thompson got the vehicle I needed with no problems. My payments are lower and I truly love my escape.. I was very happy with how Mr Thompson got the vehicle I needed with no problems. My payments are lower and I truly love my escape.. More

NEW VEHICLE PURCHASE The staff (Zo Thompson and Jeff Grossman) were helpful, knowledgeable, courteous and followed through on their commitments and statements. There were The staff (Zo Thompson and Jeff Grossman) were helpful, knowledgeable, courteous and followed through on their commitments and statements. There were no surprises and the process was smooth and mutually agreeable. More

VERY SATISFIED AGAIN I've bought new Fords from Norris before and have always had a great experience. This time I decided to lease. Ryan Cox was great. I contacted other I've bought new Fords from Norris before and have always had a great experience. This time I decided to lease. Ryan Cox was great. I contacted other area Ford dealers and not one followed through like Mr. Cox. Again such a pleasure to deal with a honest and helpful young man. . More