Norris Ford

Went home happy. I went to Norris ford hoping to negotiate a deal that Koons ford would not. I was in the market for a F-150 specifically blue and 4x4 ecoboost. Both d I went to Norris ford hoping to negotiate a deal that Koons ford would not. I was in the market for a F-150 specifically blue and 4x4 ecoboost. Both dealerships had the same truck. That was an STX 2.7 twin turbo xl super cab. After being a repeated koons buyer along with my whole family and extended, I went to finalize a deal with Norris in Dundalk instead. Norris was very polite, very helpful, insisting showing me every feature of the truck, and lastly being easier to work with. Every time I tried negotiating with koons they kept saying my deal with Norris was a lie and wouldn’t happen, even with paper work shown to them proved my deal was made and confirmed with Norris. Koons lost a deal on the same truck with the same specs to a loyal customer to another ford dealer ship. The management at Norris was a different experience along with the Sales man as well. Tony (car dealer) and Tyler (manager) at Norris negotiated numbers with me and included added accessories to the truck which made me say yes to them and no to koons. I was told repeatedly from Koons that they sell more cars up and down compared to Norris does in a year and it’s ok if they lose this deal. Well koons lost more than one deal, they lost a large family of ford and they call that business. Well I gladly Took my buisness someplace else and was more than happy. Thank you Norris and thank you Tyler and Tony. More

No pressure I recently lost my car in an accident. I was not looking forward to buying a new vehicle but I needed one. I was looking online at vehicles from Norri I recently lost my car in an accident. I was not looking forward to buying a new vehicle but I needed one. I was looking online at vehicles from Norris Ford to see what I could afford. I received a phone call from Jason Catanzariti the next morning. I made an appointment to meet him that afternoon. He asked what I was looking for, showed them to my son and I, as my son will soon be driving. I wanted to make sure he was comfortable in the driver's seat too. We test drove an Escape and a couple hours later drove off as the new owners. The staff was super friendly and helpful. You are in great hands at Norris Ford. More

Good dealership Overall the process was pretty straight forward and painless. They new what I wanted and were ready for me when I arrived. Everyone was straight for Overall the process was pretty straight forward and painless. They new what I wanted and were ready for me when I arrived. Everyone was straight forward with the pricing as well. More

Great....stress free!! Ryan couldn't have been more helpful and very pleasant to deal with. He made the whole process very easy and stress free. We would highly recommend Ryan couldn't have been more helpful and very pleasant to deal with. He made the whole process very easy and stress free. We would highly recommend him and Norris Ford!!! More

The car I've been wanting. I got this car that I been dreaming of, because of the persistence of Tony Guillen. Without his help, I don't think I would have made this huge decis I got this car that I been dreaming of, because of the persistence of Tony Guillen. Without his help, I don't think I would have made this huge decision. More

Bait and switch pricing Avoid this place like the plague. They advertise the very best price around and then when you inquire the pricing is all a sham. You would think car d Avoid this place like the plague. They advertise the very best price around and then when you inquire the pricing is all a sham. You would think car dealers would know bait and switch tactics don’t work. I was told I didn’t qualify for a $1,000 trade rebate and a $1,000 private offer. Don’t waste your time with Norris and look elsewhere as you’ll get a much better deal after their bait and switch tactics are employed. All in all NORRIS FORD USES BAIT AND SWITCH PRICING. More

Length of time was reasonable. 1. Customer service was excellent. Stephanie Hoover was right on point with a quick scheduled appointment for service on my car. Was very happy with 1. Customer service was excellent. Stephanie Hoover was right on point with a quick scheduled appointment for service on my car. Was very happy with her and the reasonable time it took for my car service. More

Excellent Service, Friendly Staff, Fair and NO Hassle Price I have bought several cars from Norris over the 10 or so years I've lived in the area. My relationship with them started with the service department I have bought several cars from Norris over the 10 or so years I've lived in the area. My relationship with them started with the service department which was honest and straight forward regarding service to my vehicle, even saying that work I gave them the go-ahead on if needed, didn't need to be done! That led to the purchase of 6 vehicles in the past 10 years, each and every time I was treated with respect and honesty, prices and incentives were thoroughly explained, there was never any pressure to close the deal. I would recommend Norris to anyone, for any reason, sales or service! More

Recall Completed! Had to wait a few days for parts to come into dealership. Work was completed when promised. Dave Emala is the best thing to happen in that service dep Had to wait a few days for parts to come into dealership. Work was completed when promised. Dave Emala is the best thing to happen in that service department. More

Great Service Excellent service from all personnel that I encountered while at the Dealership. I would recommend the Norris Ford family to my friends and family. Excellent service from all personnel that I encountered while at the Dealership. I would recommend the Norris Ford family to my friends and family. I would ask them to ask for Ryan Cox to be their sales manager More