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Norman Hyundai - Service Center
Norman, OK
31 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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31 Reviews of Norman Hyundai - Service Center
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December 02, 2024
Gerome my service dealt well with what was handed him. I came in with a stuck Media button on the infotainment system. He ordered a new unit. The unit arrived in a few days, but the next appointment to I came in with a stuck Media button on the infotainment system. He ordered a new unit. The unit arrived in a few days, but the next appointment to install it was over a month out. After the unit was replaced, I discovered the dash had a gap ot 1/4 inch outboard of the steering wheel. I came back and this was fixed. After the car sat for a couple of days, the battery was dead, but after jumping the car ran and the battery charged. I brought it back to troubleshoot the battery issue. I was notified that the car started the next morning and the battery check good. I reiterated it took 2 days for the battery to drain so the car would not start. The next day I was informed the car started and the battery was good. I went Saturday to pick up the car and the battery did not have enough charge to start the car. Monday I was informed that the radio was not connecter correctly, this was fixed but the battery was now checking bad. After 3 days the battery arrived, but the keys were misplaced. I called Friday after the holiday and was informed the key had been found , and the car was in to replace the battery. I pick up the car later that day and there are no further issues. Again I do not fault the service advisor for what happened. More
by Bob
Employees Worked With
Gerome
November 23, 2024
Had a 10:45 appointment and got there early. Jerome the service rep took me in right away. By 11:15 I was done. Very fast and excellant servicr Jerome the service rep took me in right away. By 11:15 I was done. Very fast and excellant servicr More
by John
Employees Worked With
Jerome Sparks
November 09, 2024
Failed to get needed repair done. Service advisor and service manager were both up front and honest as we worked to achieve a future solution to problem. Very satisfied with the decis Service advisor and service manager were both up front and honest as we worked to achieve a future solution to problem. Very satisfied with the decision we reached. More
by rickster_33
Employees Worked With
Josh Lowing
November 01, 2024
Every time I take my Tucson in for service I am met at the door by one of the service people. They do the service on my vehicle quickly. I usually don’t have to wait too long. the door by one of the service people. They do the service on my vehicle quickly. I usually don’t have to wait too long. More
by jlema847
Employees Worked With
Service department.
October 28, 2024
Radio deletes everything and has to be reloaded and the instrument display goes black and then comes back on and it includes the radio display you never know when you will have a lighted control panel or a instrument display goes black and then comes back on and it includes the radio display you never know when you will have a lighted control panel or a blackout and this has been happening since I got the car and the radio keeps canceling everything including phones that are loaded and changing the clock time and I was told it has to act up while I’m at service. I should’ve went ahead and went to the other dealership for my car. Since I’m just told I have 5 years or 60 thousand mile warranty to cover the issue but I’m not happy that I have to drive part of the time with a blackout control. Panel! The service people have been nice but it doesn’t change the frustration to have to keep programming the radio and not knowing when I will have a lighted control panel. Josh said he would research and see if there was a recall on the issue! More
by Jlovell
Employees Worked With
Josh and William and Will
October 17, 2024
Best costumer service ever! I took my Kona which was under guarantee for a timing chain issue, fixed it in no time. I had first taken it to Hyundai in OKC at Bob Howard due to h I took my Kona which was under guarantee for a timing chain issue, fixed it in no time. I had first taken it to Hyundai in OKC at Bob Howard due to having openings sooner, and had the worst costumer service trying to tell me that the issue was not covered under guarantee and wanted to charge me almost 4k. Talked to Huyndai Norman; with Jerome Stark, and he was able not only to take my car but walk me through the whole process from diagnostics to guarantee coverage to loaner car. His communication was excellent and his honesty about what to expect and what the issues with the car were. They have won a customer here, I can not emphasize enough how thankful I am to Jerome and Hyndai Norman. My new to-go place for my car needs! More
by Tammy Simonsen
Employees Worked With
Jerome Stark
October 17, 2024
I went in today and had oil changed and tire pressure checked, warrenty work. My service advisor Jerome Stark answered all my questions in a kind and helpful manner. checked, warrenty work. My service advisor Jerome Stark answered all my questions in a kind and helpful manner. More
by time4pause
Employees Worked With
Jerome Stark
September 30, 2024
Easy to use appointment setting online and the guys at the service center are always super nice. I have never had to sit more than an hour for service so that is super awesome. the service center are always super nice. I have never had to sit more than an hour for service so that is super awesome. More
by Tashina
