Norman Hyundai

Dear Management Team, I am writing to formally express my dissatisfaction with a recent experience at your dealership regarding the attempted purchase of a Tucson Hybrid. After thorough discussions wit my dissatisfaction with a recent experience at your dealership regarding the attempted purchase of a Tucson Hybrid. After thorough discussions with your sales (Rachel) and finance team (Logan), including a verbal agreement on pricing, I received confirmation that the dealership would honor the agreed-upon terms. I engaged in good faith, completed all necessary steps for financing, and was prepared to finalize the transaction based on your team’s assurances. However, to my surprise and disappointment, your team abruptly ceased communication. Later, I received a message stating that my manager had informed him that he would not sell the Tucson Hybrid for the agreed-upon price. This reversal not only undermined the agreement we had reached but also caused undue inconvenience and confusion. Furthermore, without concluding the transaction, your dealership initiated two hard credit inquiries on my credit report, actions typically reserved for finalized or near-finalized purchases. These inquiries have negatively impacted my credit score, despite the dealership’s subsequent failure to honor the agreed-upon price. This conduct is unacceptable and reflects poorly on the dealership’s commitment to transparency and ethical business practices. I respectfully request the following: - A written explanation of why the dealership failed to uphold the agreed-upon pricing and why the offer was rescinded post-approval. - A resolution regarding the unauthorized credit inquiries, including assistance in removing them from my credit report. - An assurance that such practices will be reviewed to prevent similar issues for future customers. I hope to resolve this matter amicably and expect a timely response addressing these concerns. Sincerely, Ankit More

Great personnel from sales,bluelink rep and financial. Very informative on vehicle options. Only disappointment was misleading wed pricing and available discounts Very informative on vehicle options. Only disappointment was misleading wed pricing and available discounts More

What a team of friendly knowledgeable people. Sonia, Rachel, Logan, even Billie, all pitched in to make our car buying experience rewarding, actually enjoyable, and educational for an octogenaria Sonia, Rachel, Logan, even Billie, all pitched in to make our car buying experience rewarding, actually enjoyable, and educational for an octogenarian who can barely text. They have earned my highest recommendation! More

Sonja is the best car dealer in the game. She got me in and out within 2 hours. She doesn’t play around with this and that. She gets you in and out and doesn’t waste your time. Next time you She got me in and out within 2 hours. She doesn’t play around with this and that. She gets you in and out and doesn’t waste your time. Next time you need a car, go over to Norman Hyundai and ask for Sonja. More

Deceptive Pricing and Unprofessional Conduct at Norman Hyundai My experience with Norman Hyundai was incredibly frustrating and highly unprofessional, starting with deceptive pricing. I initially found a Hyundai My experience with Norman Hyundai was incredibly frustrating and highly unprofessional, starting with deceptive pricing. I initially found a car advertised on Cars.com for $38,299. However, upon calling the dealership, the price was immediately inflated to $41,000. This misleading advertisement was upsetting from the start. Despite this, I had a pleasant conversation with a female representative over the phone. Yet, the very next day, when I chose to move forward with Regional Hyundai - Broken Arrow due to a transparent and upfront conversation with their salesman, Keven, the Norman Hyundai representative called me back. When I informed her of my decision, she abruptly hung up on me. This action was not only incredibly rude but also completely unprofessional. To advertise a false price, and then to rudely disconnect a call when a customer chooses another option, is unacceptable. My initial frustration over the bait-and-switch pricing was compounded by this disrespectful behavior. More

Very nice service manager. However... we are disappointed with the actual service. An engine air filter was recommended, but we declined it as this is something we can easily d However... we are disappointed with the actual service. An engine air filter was recommended, but we declined it as this is something we can easily do ourselves. After leaving the dealership, we went right to the auto parts store to get one. When I opened the hood, I discovered the air filter housing was not closed after the tech replaced the dirty one post inspection. Had we not immediately installed a new one, we may have driven countless miles with the engine xxxxxxx in dirty air. This mistake could have drastically reduced the life of our car. We are not at all happy about this. More

The salesman worked with us to make our decision to purchase a new Hyundai very easy. purchase a new Hyundai very easy. More

Norman Hyundai was amazing to work with. They followed through on everything they said they would do. We got a good deal on our 2020 palisades. Everyone was very kind and respectful. I would They followed through on everything they said they would do. We got a good deal on our 2020 palisades. Everyone was very kind and respectful. I would recommend this dealership to my family and friends. I will be purchasing my next car from them because of this experience. Thank you Norman Hyundai!! More

The people at Norman Hyundai are very professional in their treatment of their customers with grest pricing and customer service. their treatment of their customers with grest pricing and customer service. More