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Norman Frede Chevrolet Co.

Houston, TX

4.9
964 Reviews

16801 Feather Craft Ln

Houston, TX

77058

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964 Reviews of Norman Frede Chevrolet Co.

February 03, 2024

The service was fast and Trevor was great! I was worried about dropping my truck off and it taking forever to get back, but both days, I dropped it off at my scheduled appointment in the morni More

by georgialcook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trever Craigie
Feb 06, 2024 -

Norman Frede Chevrolet Co. responded

It’s great to know that Trevor provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Norman Frede Chevrolet Team

February 02, 2024

It was the best car buying experience we've had! !! From our sales person, Ana, to the financial manager (I forget his name) to our loan manager, Tonya, everyone was fantastic. Each member checked in More

by Amanda.wagner2011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana Villa, Tonia Allen
Feb 02, 2024 -

Norman Frede Chevrolet Co. responded

Congratulations on your new vehicle, Amanda. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with our team was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Norman Frede Chevrolet Team

February 02, 2024

Melissa was very unprofessional. She doesn’t treat her male customers with respect. I understand that making a sale is crucial in the industry but being flirtatious and sending photo More

by pileup_bronzed0j
Recommend Dealer
No
Employees Worked With
Melissa Retana
February 01, 2024

The service was great the work was done in a timely manner very professional the service writer was great to work with More

by Candanzom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan the service writer
Feb 02, 2024 -

Norman Frede Chevrolet Co. responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Norman Frede Chevrolet Team

January 31, 2024

The service writer kept me informed throughout the repairs that were needed. Very professional and friendly. More

by galvan815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trever Craigie
Feb 01, 2024 -

Norman Frede Chevrolet Co. responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Norman Frede Chevrolet Team

January 31, 2024

Kevin was awesome to work with. Closed the deal to our satisfaction. Great guy and dealership More

by Srechk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Feb 01, 2024 -

Norman Frede Chevrolet Co. responded

Thanks for your outstanding review! I'm very happy to hear that Kevin was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Norman Frede Chevrolet Team

January 31, 2024

First time here, awesome service. Jose was an excellent driver! Thank you Norman Frede Chevy! More

by HappyCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hudson
Feb 02, 2024 -

Norman Frede Chevrolet Co. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Norman Frede Chevrolet Team

January 31, 2024

They have been quick to get my truck in and out each time I have came to them for an oil change, routine maintenance or service when a check engine light came on. More

by g_watts2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hudson
Feb 02, 2024 -

Norman Frede Chevrolet Co. responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Norman Frede Chevrolet Team

January 30, 2024

Trever and Eddie did a great job as usual. The service was excellent and fast turnaround. More

by gblackledge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Cox, Trever Craigie
Feb 01, 2024 -

Norman Frede Chevrolet Co. responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Trever and Eddie were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Norman Frede Chevrolet Team

January 28, 2024

The staff at Norman Frede was professional and respectful. They ensured I received the best experience. My salesman Jared was great! He made sure I left satisfied. More

by Kobehernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Gaspard, Tonia Allen
Jan 31, 2024 -

Norman Frede Chevrolet Co. responded

First and foremost, thank you for stopping by to leave this incredible review, Kobe. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. We're happy to see that your visit reflects these values and that Jared assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, The Norman Frede Chevrolet Team

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