Norm Reeves Toyota San Diego

Bad experience. I bought 2 cars in a span of a week and my dealer Louis Fiagbor had too many things to do to focus on our deal process, after getting approved for 2 cars he was constantly away, 1st car the my dealer Louis Fiagbor had too many things to do to focus on our deal process, after getting approved for 2 cars he was constantly away, 1st car they didn't mention any optional add on for the cars, I had to go back and cancel some fees, but some expensive fees are too late to cancel. 2nd CAR THEY LOST THE KEYS right after closing the deal, they had to break into the car to find out if its even there, and it wasn't. BRAND NEW CAR WITH BENT DOOR PILLAR AND SCRATCHES ON DOOR PAINT. At this point i have to go back TWICE to the store and wait so they can fix it, it's irritating that i have to suffer extra hours of waiting for someone else mistake! If you ever come to this place i suggest you avoid Louis, i asked him many questions about the car he was selling and most of the time his answer was I Dont Know. He didn't even have a plan to demonstrate the car multimedia system after everything, he just said "you're free to go". More

I called for an oil change and inspection, they got me in within the hour. Thanks for the heads up on my tires, everything else was good. within the hour. Thanks for the heads up on my tires, everything else was good. More

John has always been very helpful and has always provided the best service experience for my vehicle needs. Thank you Norm Reeves Toyota. Way to go the best service experience for my vehicle needs. Thank you Norm Reeves Toyota. Way to go More

Service department does fine work. Customer service was poor on this past visit. Getting a ride home was a 2+ hour odyssey. Actually... an absurdity! poor on this past visit. Getting a ride home was a 2+ hour odyssey. Actually... an absurdity! More

Easy appointment scheduling. Helpful consultation with Q Holt (Service Rep), skilled maintenance by the technicians, as usual. I’ve been a customer for 30 years. Holt (Service Rep), skilled maintenance by the technicians, as usual. I’ve been a customer for 30 years. More

Upon checkout I wasn’t told I needed a Cabin filter & Engine air filter. At start was told I needed 4 tires. No work review Engine air filter. At start was told I needed 4 tires. No work review More

I'm changing my review from 5 star to 1 star.The rental I'm changing my review from 5 star to 1 star. The rental car enterprise charged me for a one day rent when the dealer supposed to take care of the re I'm changing my review from 5 star to 1 star. The rental car enterprise charged me for a one day rent when the dealer supposed to take care of the rent! poor customer service!!!! Luis was the one who supposed to take care of this. More

All I wanted was a simple synthetic oil change done. When I looked at my bill, your technicians charged my wife for air and cabin filters. I also noticed the vehicle wasn’t even washed when my wife brought I looked at my bill, your technicians charged my wife for air and cabin filters. I also noticed the vehicle wasn’t even washed when my wife brought it home. I have never been to a Toyota dealership where after the service was done, the vehicle wasn’t washed. I live less than a mile from this location and will probably never come back. More

Rental car disaster. Rental car never ordered. 3 hour wait Not forthcoming about rental cost. Lost a part to the windshield for paint recall job. wait Not forthcoming about rental cost. Lost a part to the windshield for paint recall job. More