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Norm Reeves Toyota San Diego
San Diego, CA
473 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 473 reviews
September 12, 2010
Not only was this an excellent experience, but I was truly impressed with the friendliness of every person I've spoken to in my 3 visits to the dealership. I was most impressed when invited to a new ow truly impressed with the friendliness of every person I've spoken to in my 3 visits to the dealership. I was most impressed when invited to a new owner program to see the shop areas and how well organized and CLEAN they are. The best part was that when "sealing the deal" I never felt pressured to accept anything. Throughout the buying process, I felt everything was explained to me, and again, if I didn't quite get it the first time. The follow up since the purchase of my vehicle has been more than expected as well. When I had a few small things I felt needed attention, they were taken care of immediately with no questions asked. Just truly fine service. When you buy a car from Toyota of San Diego, be sure to attend the new owners meeting, which by the way, includes dinner, and a great explanation of all the services to which you are entitled. More
by jzsusan
Employees Worked With
Rich Dowdy, Truman Berg
April 06, 2010
Ultimately, I went to a different Toyota Dealership. Toyota of San Diego did not have the SUV I was looking for because of high demand and low supply. They tried to find me the SUV I was looking for, b Toyota of San Diego did not have the SUV I was looking for because of high demand and low supply. They tried to find me the SUV I was looking for, but they were unable to get the car from another dealership nearby. My biggest gripe would be that they should have told us that they could not make this deal happen because of the unique circumstances. After a couple of days of no car, I ended up calling another near by Toyota Dealership, and was told that they had 4 SUVs for me to look at (including the very model that the Toyota of San Diego tried to get me but could not seal the deal on). They did not hide the fact that this would be difficult for them to do, and did ask for time to make this deal happen. But considering that this SUV was in high demand/low supply and that the deal to get a car for 0% APR for 60 months was about to end, they should have given me the phone numbers to the other dealerships that did have the SUV but were not interested in selling or trading their stock to Toyota of San Diego. And god bless the salesman who was working with us, but he was brand new and out of his element. Not a good combination because I would have missed out on either the car I wanted or the deal I was trying to get. More
by WendyCichon
Employees Worked With
keaden
July 01, 2009
On June 14, I phoned San Diego Toyota on Mission Gorge Road, following up on a newspaper ad. Salesman Kong Nguyen, who identified himself as a delearship manager, took my phone call. He put my call on hol Road, following up on a newspaper ad. Salesman Kong Nguyen, who identified himself as a delearship manager, took my phone call. He put my call on hold, so that he could check whether the agency had the silver Rav-4 I wanted at the price I'd seen advertised in the newspaper. Yes, he promised, there was one on the lot. I was on hold again while he did the math on an “out the door” price including tax, license and other fees. We agreed I’d pay a total of $22,185.30 for my new silver Rav-4. I told him I'd be right out to buy it. I emptied my old car, in case the Toyota dealership wanted it as a trade-in, and drove out to Mission Gorge Road on a beautiful Sunday afternoon to get my new car. Since we only have one day off together, my husband went with me. We asked for Kong. He wasn't available; others offered to help. Nguyen actually materialized for about one minute -- then disappeared. My husband and were jerked around for about two hours – before it finally became clear to us that Nguyen had lied. The dealership didn’t have the silver Rav-4 at the price Nguyen had offered. He outright lied. If this sounds like no big deal -- then it means you accept that it's ok for car dealerships to outright lie to customers and steal their most valuable commodity: time. More
by sickofit
Employees Worked With
Kong Nguyen
