Norm Reeves Toyota San Diego

From the moment we walked onto the lot, we were treated as important consumers. Clinton and Alex were able to answer all of my questions regarding the Sienna (from colors, to options, to mileage, etc). I as important consumers. Clinton and Alex were able to answer all of my questions regarding the Sienna (from colors, to options, to mileage, etc). I was pleased with Clinton's hard work in trying to get me the best price and APR possible with my credit. They both understood where I was "coming from" as a person and our need for a reliable, affordable vehicle for myself and my three young children. Tan explained the finance and various options in no, nonsense terms, and did not pressure me into purchase anything I wasn't comfortable with. Purchasing a new vehicle can can anxiety as well as excitement. However, Clinton and the rest of the Toyota crew did an excellent job in putting my mind at ease and I was able to drive away in a brand new vehicle! More

I have been a loyal Toyota customer for my entire driving life. I am a huge fan of the company, and even am a stockholder. I originally owned a '99 4Runner that broke down after 150,000 miles, as the trans life. I am a huge fan of the company, and even am a stockholder. I originally owned a '99 4Runner that broke down after 150,000 miles, as the transmission went bad. Instead of paying $4k to replace the transmission, I decided to buy a newer 4Runner. I met with Rich Dowdy (used car sales, toyota san diego), and he showed me a nice 2006 4Runner. The only thing that I asked for as part of me buying the car, was that my new Satellite Radio, and Kicker speakers, and bluetooth, be transferred from my old 4Runner, to my new 4Runner, at no charge. He assured me this would happen. He gave me his handshake and his word. He said all I needed to do was set up an appointment with service, and get it switched. Two Saturdays later I showed up to my scheduled appointment at Toyota San Diego to get this done. I waited for over 2 hours, and was eventually told that they "could not find the keys" to my old 4Runner, and to call back and reschedule. Disappointed, as this wasted my Saturday morning, I rescheduled. Unfortunately, when I came back, it was explained to me that my car had already been sold off, and that the stereo and speakers were not taken out. I tried to contact Rich Dowdy for months afterwards to rectify this, even showing up 3 times in person. He kept ignoring me, not returning phone calls or emails. When I finally spoke to him, he said that he could not help me - that it was too far after the fact. Due to the fact that it was not "in the paperwork" of the purchase, they could not even give me an equivalent stereo or speakers. As a consolation he offered to "fill up my tank of gas." What a slap in the face. This is a guy that gave me a handshake, looked me in the eye and told me that it would get done with no problem. There was no mistake about what was agreed upon. Months later, I am SOL. His word means nothing, and I highly suggest that anyone dealing with this individual go elsewhere. Now, I'm not the type of person that ever posts on these websites. But I was absolutely deceived by Rich, and I feel that anyone thinking of making a purchase from him should think twice. As for Toyota San Diego, they should think seriously about whether they want to keep someone who has such a lack of integrity. For a dealership that I think does a lot of things right, Rich Dowdy really spoiled the experience. More

They fool me around. Not honest. Wasting my time. Has been there 4 times, spend two or three hours there. Same price come out, or even more. Call me all the time, saying that got the price for me, but i been there 4 times, spend two or three hours there. Same price come out, or even more. Call me all the time, saying that got the price for me, but i got there. They will change the whole story. xxxxing Crazy...after runs my credit, then tell me the price is impossible... More

Toyota of San Diego is a very reputable dealership. It always tries to accomodate the customers. John Levy in the service department is always very helpful, honest, and friendly. I feel complete trust i always tries to accomodate the customers. John Levy in the service department is always very helpful, honest, and friendly. I feel complete trust in his expertise and knowledge. I feel that his recommendations are meant to keep me safe and my car running smoothly. More

I got to the service center very close to closing time. Even though it was the end of their day, George and his team were beyond helpful. I was in and out within 30 minutes for what I thought would be an o Even though it was the end of their day, George and his team were beyond helpful. I was in and out within 30 minutes for what I thought would be an overnight deal. George was helpful and knowledgeable in addition to being very understanding of a frustrated driver with an unexpected expense. To date the best service I've had at a car dealership. More

Q is the most professional and customer friendly man I've ever worked with in Service. I will only take my vehicle to this dealership to work with him. He has assured me of the importance of certain main ever worked with in Service. I will only take my vehicle to this dealership to work with him. He has assured me of the importance of certain maintenance that is needed and always keeps me informed and comfortable. More

I originally bought my car from this dealership and have been taking my car to service for almost 2 years now. No matter what my concern is, the service staff always takes good care. John is extremely frien been taking my car to service for almost 2 years now. No matter what my concern is, the service staff always takes good care. John is extremely friendly and helpful, and when addressing my issue, he always goes above and beyond. He always makes sure that the customer leaves the dealership happy and satisfied. I moved further away for a while but still continued taking my car to this specific dealership because of quality of service and friendly and caring staff. Every time I take my car to the service, I am confident that I can fully rely on high quality service. More

I always bring my car to John. I now live all the way in Escondido and still come down to San Diego because I trust him and his work. He is always honest and accommodating. I am able to come in around my Escondido and still come down to San Diego because I trust him and his work. He is always honest and accommodating. I am able to come in around my work schedule and can even take the shuttle if I need to go somewhere while I wait. I feel I am getting a good deal and there are coupons mailed out for discounts as well. I recommend John and Toyota of San Diego to all my friends and family. More

John has served me exceptionally for 10 years. I have and will continue to recommend John's service to friends and family. Thank you, John. Having trust in auto sevice and repair is so helpful. I expect to b will continue to recommend John's service to friends and family. Thank you, John. Having trust in auto sevice and repair is so helpful. I expect to be a loyal person to San diego toyota, mainly because of John's service. More

When I go into Toyota of San Diego I only talk to John. He treats me as if I were family and really takes care of my car. As a women it's hard to trust people with the service of your car. John has always He treats me as if I were family and really takes care of my car. As a women it's hard to trust people with the service of your car. John has always been honest and has me and my car at his best interest. P.S. More