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Norm Reeves Toyota San Diego

San Diego, CA

4.5
478 Reviews

5910 Mission Gorge Road

San Diego, CA

92120

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Showing 478 reviews

December 09, 2014

Worst car buying experience!!! Worst car buying experience! The manager (Muhammad) was rude, not friendly and lied straight to my face. I went in on a Saturday 12/6/2014 and was More

by Richard Hernandez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Muhammad
Dec 15, 2014 -

Norm Reeves Toyota San Diego responded

Richard, Again, I am so sorry to hear about your bad experience at Toyota San Diego. Please reach out to Bernie Perri to discuss what happened: bperri@toyotasandiego.com.

March 01, 2014

Made an appointment at 7:30 AM to get an oil change and was told at the time of the appointment it would take about 1 hour, but when I arrived there at 7:25 AM I was told it would take 2 to 2:30 hours beca More

by 123456gapn
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
did not ask
Apr 14, 2014 -

Norm Reeves Toyota San Diego responded

Hello, We are very sorry about your experiences regarding your wait time at our dealership. We apologize considerably for the inconvenience and would love the chance to make it right. Please contact our service manager, Larry Fogt, at your earliest convenience at (619) 727-5950 so we can begin solving the issue at hand. Thank you!

January 14, 2014

I had the pleasure of leasing another vehilcle from this dealership its my third one. My salesman Michael was very knowledgeable and very courteous. I would defiantly recomend family and friends to purchase More

by wideopen225
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Apr 14, 2014 -

Norm Reeves Toyota San Diego responded

Hello Bobby, We couldn't be happier to hear about your positive experience at our dealership and that you were able to enjoy some California sunshine while you visited us. Please, stop by and see us again soon! Thanks again.

Jun 10, 2014 -

Norm Reeves Toyota San Diego responded

Hi Bobby Barboza, We are so happy to hear that you had a positive experience at our Toyota dealership and that Michael could help you find your third Toyota. Enjoy your travels in your new Toyota and we hope to see you again in the future! Thanks!

November 18, 2013

My daughter was called by her friend who was now a salesman at this dealership about coming down to look at a car. By days end, this company sold a young 19 year old a used car that would end up cos More

by marma22
Friendliness
Recommend Dealer
No
Employees Worked With
Dallas
October 04, 2013

Great customer service, great prices, and even better employees. To anyone looking for a great service rep, ask for John Levy. I've been taking my truck into Toyota San Diego ever since I moved here and More

by hsailor12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Levy
Jun 10, 2014 -

Norm Reeves Toyota San Diego responded

Hello, We're so happy to hear about your great experience at our dealership. We're glad John could help you out and we hope that you enjoy your new Toyota truck! Please visit us again in the future. Thanks again!

September 16, 2013

I was just at your dealership and your salesman wouldn't tell me what my trade was worth, not until I decided to buy from you. This is xxxx poor business ethics...I will not recommend to my family More

by charleswcook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unknown
June 21, 2013

Advertised vehicle with 78K miles on it, extra features package, excellent condition. Went through the process to ensure I was qualified to buy the vehicle prior to going to dealership as its quite a dist More

by EAPOME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis
Jul 08, 2013 -

Norm Reeves Toyota San Diego responded

I would like to apologize on behalf of Toyota San Diego for your experience with our dealership. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work towards a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Stein-General Sales Manager 619-727-5920 jstein@toyotasandiego.com

May 11, 2013

Better late than never to let San Diegans known about the terrible treatment my son and I received in 2005. Toyota San Diego had the only green Scion XB at that moment in San Diego. My son wanted this vehicl More

by r5000si
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Stein
Jul 08, 2013 -

Norm Reeves Toyota San Diego responded

I am sorry that we have lost your business. The situation you describe certainly is not typical for Toyota San Diego and if you are willing to discuss this issue further, please give me a call at your earliest convenience. Sincerely, Jeff Stein-General Sales Manager 619-727-5920 jstein@toyotasandiego.com

April 06, 2013

Renee is the reason I am writing this review. She is an amazing sales woman with the utmost respect for what you want in a vehicle. She paid attention to every request I had, showed me all the options, an More

by jcfromsd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Stavros
Apr 09, 2013 -

Norm Reeves Toyota San Diego responded

Thanks for writing this great feedback! Renee is a valued member of the Toyota San Diego team and she'll be delighted to hear that you were so satisfied with the level of service she provided. We hope to have earned your repeat business; we'd love to work with you again in the future. Be sure to find us on Twitter and Facebook for access to our exclusive monthly specials! Sincerely, Jeff Stein-General Sales Manager 619-727-5920 jstein@toyotasandiego.com

February 25, 2013

Buying a new car should be a fun and exciting experience, unfortunately with Toyota of San Diego it definitely was not. The sales experience was OK at best. Jeff P. was the salesman and seemed eager to s More

by JackReilly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff P. (Salesman), Ross (Floor Manager), Matt (Service Manager), Bernie (General Manager)
Mar 12, 2013 -

Norm Reeves Toyota San Diego responded

I am very sorry to hear of your experience. We strive to give each and every guest a comfortable and stress-free experience. It is displeasing to hear that we were not able to meet this standard with you. I would like the chance to further discuss what happened and work towards a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Stein-General Sales Manager 619-727-5920 jstein@toyotasandiego.com

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