Norm Reeves Toyota San Diego

Great customer service, great prices, and even better employees. To anyone looking for a great service rep, ask for John Levy. I've been taking my truck into Toyota San Diego ever since I moved here and employees. To anyone looking for a great service rep, ask for John Levy. I've been taking my truck into Toyota San Diego ever since I moved here and John Levy has been great for everything I've needed for my truck. I would recommend a Toyota truck to anyone and would certainly tell them to not bring it anywhere else but Toyota San Diego. Keep up the good work Toyota SD. More

Advertised vehicle with 78K miles on it, extra features package, excellent condition. Went through the process to ensure I was qualified to buy the vehicle prior to going to dealership as its quite a dist package, excellent condition. Went through the process to ensure I was qualified to buy the vehicle prior to going to dealership as its quite a distance for me to drive, contacted the dealership inquired on vehicle, the assured it was there and in good condition. However when I went to the dealership to purchase, it had almost 4k miles more than what was advertised, there was food and debris still in the seats and center console. There was a huge hole in the bumper and significant scratches not from normal wear and tear but clearly there was an incident/accident or major abuse. The advertised package didn't mention that the sun shades had all been ripped out for the exception of 1. The molding in the storage area was loose and coming off the body of the car, the window seals were coming off, the heated seat didn't work, the alignment was horrible that it pulled so hard to the right you knew the steering was going to go. The car was filthy but with some amoral sprayed over to make it "look" clean. And the dealerships solution to make sure it was cleaned and detailed before it left!!!!! ARE YOU KIDDING ME... the blatant lies and misleading from this dealership and its management is deplorable. I would not recommend ANYONE going here, while we were there another couple was leaving due to unhappy service. MIND YOU THEY LOWERED THE PRICE OF THE VEHICLE ON THERE WEBSITE BUT STILL HAVE THE WRONG MILEAGE LISTED!!! AFTER THEY WERE MADE AWARE _ CLEARLY THESE ARE THE SLIME xxxxx OF CAR DEALERS!!! DON'T GO THERE!! *****UPDATE******* After this post I called the dealership to reiterate my disdain. I spoke with JAMES KING who stated he was unaware of the car and the problems, (Mind you the phone call I placed isn't even 24hrs after this incident took place) HOWEVER HE was the one who came out from the little closed off box to try and convince my husband to still buy the car. AGAIN ANOTHER LIE!!! More

Better late than never to let San Diegans known about the terrible treatment my son and I received in 2005. Toyota San Diego had the only green Scion XB at that moment in San Diego. My son wanted this vehicl terrible treatment my son and I received in 2005. Toyota San Diego had the only green Scion XB at that moment in San Diego. My son wanted this vehicle, so Father and Son head over to buy it. The sales man was great but Jeff Stein and his assistant come over to finalize the deal. Since my son was buying the car I told Jeff S. and his assistant Manager we only want the car and nothing added to the set price especially when we deal with the finance office. Jeff says to us ok the Scion XB and warranty they said this over and over to us. I had no idea what they were doing when they said warranty. I thought they meant the warranty that comes with the car 3 yr or 36000 miles. I said yes just the car and thinking why are they saying warranty that comes from Toyota with every new car. In the finance office all of a sudden the price is $1500.00 higher. I get very surprised and shocked and ask why. The gal says that's for the extended warranty that you agreed to buy. I'm very upset and say I never agreed to a extended warranty. I demand to see Jeff Stein and ask him why he tried to trick us to buy something that I explicitly told him that my son didn't need. Jeff was afraid to talk to me so he sent the assistant manger. I asked him why did you treat us this way, all he said was don't buy the extended warranty. I said that's not what I'm asking you, Jeff Stein and you pulled a fast one on my son, answer why you did this and I said I want an apology from Jeff. The assistant now had a very bad attitude toward me and said no apology we didn't do anything wrong. I said ok I'm making a complaint to Toyota Corporate about your low sales tactics after we buy this car. He leaves the office comes back very quickly and says that Jeff Stein won't sell my son the car. I ask why he says that his salesman and the dealership won't receive their bonus for the month if a customer makes a complaint. My son and I confront Jeff Stein and ask him to sell the car to us, Jeff says I'm protecting my salesman, they will lose all their bonus money for all the Scions sold for this month just for one complaint. Then he told me to leave the property. The next day I get a call from the salesman that helped us at Toyota San Diego and asks me why I didn't buy the car. He had no idea about what happened he was shocked, he said don't worry I'll get Jeff Stein to sell you the car. Five minutes later he calls back and very sheepishly says I'm sorry I can't sell you the car goodbye. I called another dealer and ask them to sell my son the green Scion. They call me back and say at the present time Toyota San Diego is the only dealer in San Diego that has one. Then the salesman says that TOSD will not trade cars and he said they don't trade with any dealer. He said all the local dealers will trade cars but not TOSD. After my son got off work he and a friend drive to West Covina Toyota and buy the car because they were the closet dealer that had one. The sales people there were very friendly and told my son that they sell cars with the lowest prices. This is called volume sales the dealership makes a little profit on every car but sells a lot of cars per month and this way they make their profit. Then he said that Scions are the exception because every dealer has to sell that brand at the same price. There is no haggling over price because they already have a bare bones price.This dealership treated my son excellently without any problems. I did call Toyota Corporate and told them what happened, the rep told me that concealing the extended warranty the way Jeff Stein did was very close to committing a crime. He asked me if he could locate the car my son wanted, I told him we already got it. He then said that he gets a lot of complaints for Toyota San Diego . Back to the present time my wife wants a crossover SUV so on 5/4/2013 I call 3 Toyota dealers including Toyota San Diego talk to the salesman about the RAV4 and ask if Jeff Stein still works there as general manager he says yes, so I told him what happened to me. I ask him to see if he remembers me. The salesman calls back and tells me that Jeff Stein didn't remember me. I tell the salesman I won't be going to this place because Jeff Stein still runs it ! More

Renee is the reason I am writing this review. She is an amazing sales woman with the utmost respect for what you want in a vehicle. She paid attention to every request I had, showed me all the options, an amazing sales woman with the utmost respect for what you want in a vehicle. She paid attention to every request I had, showed me all the options, and respected every decision I made. I suggest you ask for her immediately! Tell her I told you to :) She made car shopping a manageable experience (unlike some other dealers in the area). More

Buying a new car should be a fun and exciting experience, unfortunately with Toyota of San Diego it definitely was not. The sales experience was OK at best. Jeff P. was the salesman and seemed eager to s unfortunately with Toyota of San Diego it definitely was not. The sales experience was OK at best. Jeff P. was the salesman and seemed eager to say whatever I wanted to hear to get me to make a purchase. I later found out that he made bogus claims about fuel economy features of the vehicle and with gas prices like they are these days this is a huge disappointment. As I was buying a used vehicle, I had him write some paint repair into the contract using a process he described that would make a huge improvement in the scratched panels. I will say that he gave me a great deal on my trade, but was barely willing to budge on the sticker price. I left the dealership that night with a good feeling about my purchase, but not great. It was all downhill from there. 3 days later, a day after Jeff P. said he would call I was contacted by the dealership to setup an appointment to have the paint repaired. I brought the vehicle in the next day and left it for them to work on all day. I returned at about 5pm that night and the service manager handed my keys back and said "Sorry, nothing we can do about it, better talk to your salesperson." They didn't even attempt a repair, not a single thing that was described to me during the purchase process was carried out. I walked back into the dealership looking for my salesperson who was nowhere to be found. I asked the front desk for a manager and they called one who after 10 minutes never appeared. By chance Jeff P. happened to call the front desk while I was standing there and I was able to talk to him. I was assured he would handle it first thing in the morning and he would call me to reschedule. By the next evening, I hadn't received a call so I called the dealership and got him on the phone once again, he explained he hadn't forgotten about me and would call later that night. He never got back to me. The next morning I went back to the dealership and asked for a manager, after waiting around for another 10 minutes one finally showed up. Ross came out and inspected my vehicle and told me that it would be a very involved process to fix the scratches, which is what I was told from the start and why I had it written into my contract. He clearly didn't want to deal with my issues and after 20 minutes of back and forth he agreed to elevate the issue to another manager. Again, I had to wait for a call back. I was actually called back the next day, on time, by Ross. He told me their paint guy would be in the following Friday between 9am and 12pm, and I was to call Matt, the service manager, to setup an appointment and they would do their best to fulfill the terms of our contract. Friday rolled around and I called exactly when instructed, I was told by the switchboard that Matt was at the dealership, but not at his desk. I left a message explaining the situation and all of my contact information making sure to let him know I needed to be there by noon to meet with their paint guy. Once again, there was no call back. This has all taken place over the past 2 weeks and I'm sick of it. I do want compensation for the broken terms of the contract, but I don't want Toyota of San Diego touching my vehicle. At this point I have no recourse but to post reviews and spread my experience. I highly suggest using a different dealership as this one, across all departments, has zero concern for the customer after the sale and apparently has no problems lying to make a deal. *****UPDATE***** It's been about a month and a half and since I bought my truck and I finally got the dealership to make good on their contract. The general manager, Bernie Perri, contacted me directly and was willing to do whatever it took to make me happy with my purchase. I wasn't thrilled about having to go back to the dealership, especially after my initial review, so we worked out a deal to have the work completed by a third party and Toyota San Diego would foot the bill. Bernie was very responsive to all of my communication and promptly sent me a check after I had the work done. More

WARNING - if you don't want to deal with a bunch of 'snakes in the grass' like the sales reps at this dealership, pulling shady moves even over just $149, DO NOT come to Toyota of San Diego. We still 'snakes in the grass' like the sales reps at this dealership, pulling shady moves even over just $149, DO NOT come to Toyota of San Diego. We still couldn't believe a dealership this size would lie just to hike up the price, from what the sales manager had agreed on and whose words we though were gold, by another $149. We heard the sales manager was friendly and easy to work with, but to our disappointment he was also just as sleezy. This place does not have any business ethics so if you're looking for a dealership that is up-front, STAY AWAY (or be cautious if they send in the great white shark , Mu-Ha-Mud). When we realized we were paying an extra $149 for no added feature, simply because my dad liked the car and 'mu-a-mud' knew he can squeeze another $149 out of us, we confronted him. Sure enough he stumpled on his explanation just like being caught with his pant down. Don't mean to be that descriptive - our experience at Toyota of San Diego was that BAD. More

We had spent all day of my first day off in 9 days shopping for a used vehicle. We had to purchase a vehicle because my boyfriend was starting a job the following day after having been laid off for 2 shopping for a used vehicle. We had to purchase a vehicle because my boyfriend was starting a job the following day after having been laid off for 2 years. I had test driven a vehicle at another dealership and was waiting for a response from financing, when we decided to take a walk. There was a Chevy HHR parked in your lot which caught my eye. Thomas came up and greeted us and we explained that we were just looking while waiting for a response from another dealership. He invited us to come back if things didn't work out and handed us a card. Well, after several more hours the original dealership couldn't help us and it was getting late and we really needed a vehicle. We inquired as to the closest rental place and they said that Toyota San Diego had a Hertz. Well, I thought it had to be a sign.. Thomas invited us back and Hertz just happened to be there. I took a chance and have never been more happy. We went right up to Thomas, told him exactly what we had to work with and explained the most that I felt comfortable paying monthly. He introduced us to Eric who immediately began the paperwork. They showed us the Carfax and also showed us that there was a recall issue that had been taken care of and they showed us the paperwork for that as well as the results of the inspection and work done on the vehicle before it was put up for sale. The finance department was even able to get me a payment for less than I originally said that I wanted to pay. We were so happy. The entire process took about 2 hours. It was obvious to us that the entire staff was happy to be there. They were all friendly and genuinely caring. We were also impressed with Ying Pan, the finance manager. Not only was she beautiful, but she had a wonderful personality that really helped make a day that started out so horribly end on a really positive note. We are definitely lifelong customers. There is no reason for us to go anywhere else. More

I was looking for a Tundra for a long time and was trying to find the best one that fit my needs. I went in and Michael was very friendly when he said hello. I told him what I was looking for and he then tol to find the best one that fit my needs. I went in and Michael was very friendly when he said hello. I told him what I was looking for and he then told me he had that exact truck and walked me straight to it. After getting back from driving the vehicle we went inside and he then showed me the best options for my purchase. The whole process was very easy and I did not have to wait a long time which surprised me due to the fact that I went on a Saturday. Thank you so much for my great experience and I would definitely recommend all of my family and friends to go deal with Michael McGrath. Gary More

I leased my 2012 Camry SE last Sunday from Toyota San Diego. Daniel Cole was a great salesman. But first of all he is a great person. He gave me a great deal. Also Ana Caruso from finance did my paperwor Diego. Daniel Cole was a great salesman. But first of all he is a great person. He gave me a great deal. Also Ana Caruso from finance did my paperwork super fast. Great service. 100% satisfied !!! Thank you !!! More