Back

Norm Reeves Toyota San Diego

San Diego, CA

4.5
478 Reviews

5910 Mission Gorge Road

San Diego, CA

92120

Directions

By Type

Showing 478 reviews

October 29, 2015

Dealer markup over MSRP Asking 2,500+ over MSRP for a 4runner. Even other dealerships said this was a "shady" business practice. Take your business elsewhere, as PLENTY of d More

by markupoutlaw
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown. Deleted voicemail
Oct 30, 2015 -

Norm Reeves Toyota San Diego responded

Hi there, I am truly sorry you're unhappy with your experience at our dealership. Please see the message I sent you. -Steve Luzzi, General Sales Manager

Oct 30, 2015 -

markupoutlaw responded

Clearly the review is accurate, if the only response they can muster is a canned/boilerplate message. (Including the "message they sent me directly")

September 22, 2015

Service beyond compare John is great, he always has a smile on his face and he laughs at my jokes. But most importantly, he offers suggestions on the care of my truck and re More

by Chango
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Sep 25, 2015 -

Norm Reeves Toyota San Diego responded

Hi Chango, Thanks for the positive review! We're glad John is always so helpful. Please come see us again soon!

May 28, 2015

Great dealership Ira was a very competent, thorough sales person with a very pleasant personality. We felt very comfortable dealing with him. Ira and Larry were grea More

by Franknakano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ira and Larry
Jun 05, 2015 -

Norm Reeves Toyota San Diego responded

Hi Frank, We're so glad you enjoyed your experience at Toyota San Diego with Ira and Larry! Thank you for taking the time to write us a positive review. If you're on Facebook or Google+, we'd love it if you connected with us! Hope to see you again soon!

April 09, 2015

BUYER BEWARE !!! In March 2015, I entered into negotiations to purchase a 2013 Toyota Prius from this dealership. The salesman AND his manager were involved in an offe More

by Peter B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Abdul, and his Sales Manager
April 09, 2015

STAY THE xxxx AWAY FROM HERE After more than a week of stringing me along, the car that I was told (multiple times) I had first shot at had been sold to someone else without anyon More

by nunya
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tony
Apr 10, 2015 -

Norm Reeves Toyota San Diego responded

Nunya, I am truly sorry that happened. I'm not sure why the car was sold to someone else when you were told you were first in line for it, but that should not have happened, and I sincerely apologize. If you would like to discuss this further, please contact me personally: bperri@toyotasandiego.com. Again, my apologies.

March 13, 2015

the best car buying experience ever Vanessa Molina was so understanding to my needs very patient and made me feel extremely comfortable Vanessa your the best see when it's time for a tra More

by luvtoyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa Molina
Mar 20, 2015 -

Norm Reeves Toyota San Diego responded

Hi there, Thanks for the positive review! We're glad Vanessa was so helpful. Like us on Facebook or add us on Google+ to stay up to date on what's happening at the dealership! Please come see us again soon!

March 02, 2015

Love my yaris. I was nervous about trading my car in to a dealership but Ed Burke really made the process simple. I love my yaris and he made sure to show me all the More

by cathypassy12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Burke
Mar 05, 2015 -

Norm Reeves Toyota San Diego responded

Hi Cathy, Thank you for taking the time to write us a positive review (here and on Google+)! Hope to see you again soon!

March 02, 2015

Great service for used car. I came to purchase a certified camry, Ed Burke helped me. He was very good at showing me different options and went out of his way to get me a great d More

by pkong345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Burke
Mar 05, 2015 -

Norm Reeves Toyota San Diego responded

Thank you for your kind words, we truly appreciate it. We’re so happy you enjoyed your time at the dealership and that Ed was so helpful. Check us out on Facebook and Google+ to stay in touch! If you need anything in the future, please come back and see us again! Enjoy your new Camry!

February 28, 2015

Above and beyond!! If you're looking for a patient and knowledges gable, low pressure salesman then go see Ed Burke. He went above and beyond to make sure I got the best More

by Floresmary573
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Burke
Mar 05, 2015 -

Norm Reeves Toyota San Diego responded

Hi Mary, Thanks for the positive review! We’re glad Ed was so helpful. Like us on Facebook or add us on Google+ to stay up to date on what’s happening at the dealership! Please come see us again soon!

February 28, 2015

Highly recommend Just purchased a 2005 Sienna from here and can’t say enough about the car and entire sales process. Ed Burke helped me and was really patient and help More

by jamesg50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Burke
Mar 05, 2015 -

Norm Reeves Toyota San Diego responded

Hi James, Thank you for your kind words (here and on Google+!), we truly appreciate it. If you need anything in the future, please come back and see us again!

...
40
...