Back

Norm Reeves Toyota San Diego

San Diego, CA

4.4
473 Reviews

5910 Mission Gorge Road

San Diego, CA

92120

Directions

By Type

Showing 473 reviews

July 19, 2023

My experience in buying a car from them couldn't have been better from start to finish. "My team: Arthur (Used Car Buyer), Alex (Sales associate I worked with), Andre (finance/closing), and Hector (Part More

by teeeyei
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex (sales), Andre (financing), Arthur (used car purchases), Hector Flores
April 07, 2023

Thorough and helpful without being pushy. Really enjoyed the experience with them and they helped me afterward with making a few changes. Jorge in finance was very helpful More

by kmliem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Bustamante
January 18, 2023

January 2023 Bought a vehicle at this dealership 7 years ago, came back and bought another vehicle for my son. Due to Damion Knapp’s salesmanship and due diligence, I was able purchase a vehicle that was More

by HMCFMF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damion Knapp
Jan 18, 2023 -

HMCFMF responded

BRAVO ZULU…..😎

August 31, 2022

If I could give Zero Stars I would. Chis Knickerbocker didn't show up, got another salesperson who gave me incorrect information. The customer service here is awful, no one takes accoun More

by PreRunner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
'Silas' or whatever the 'Finance Manager' called himself...not qualified for management., Christopher Knickerbocker, Liza Abrahams
June 23, 2022

Consistently an awful experience. Even the most routine of visits is a minimum four hour experience. The service people are terrible communicators and you spend hours waiting with no More

by nhorowitz25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Farr
March 28, 2022

What a lying deceiving dealership! Started off with an inquiry if a new vehicle was available, with explicate instructions NOT TO CALL email only. And of course they called I told th More

by sbkimbrell
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Abdul Fawad, Louis Fiagbor
December 27, 2021

Than Hua in the parts department is a Five Stars guy. He went out of his way to ensure that I was getting the proper part. And probably saved me hours of frustration. There were two options that showed u More

by ulrich.nancy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thuan Hua
September 16, 2021

Beware rude sales person and surge and hidden fees. I purchased a truck here around 20 years ago and thought I would give them a second chance. The sales person was so rude, I would never do business her More

by randerand
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Putros
August 17, 2021

BEWARE UNPROFESSIONAL DON'T PURCHASE A CAR HERE!!!I BEWARE UNPROFESSIONAL DON'T PURCHASE A CAR HERE!!! I reached out about a brief inquiry about a 2013 Hyundai Tucson. I was informed by a sales repr More

by kdlove47
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
July 20, 2021

I came in Thursday because I was due for an oil change but my passenger side mirror had been hit and needed it checked. I wasn't sure if all parts were still there. My service adviser was Robert Farr and More

by MsLynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Hernandez, Hector Flores, Robert Farr
...
4
...