Norm Reeves Toyota San Diego

Thanks to adrian mendoza you are the man my family are grateful help us totally thanks grateful help us totally thanks More

Horrible. They appraise vehicles without actually looking at it. Horrible experience and I hope that others don’t get cheated as they tried to do to me They appraise vehicles without actually looking at it. Horrible experience and I hope that others don’t get cheated as they tried to do to me More

Our lease was up at the end of May on our RAV4. We are a Toyota family after our son survived a horrible multiple roll over accident in 2015 in our 2001 Highlander. We went looking to buy a car a We are a Toyota family after our son survived a horrible multiple roll over accident in 2015 in our 2001 Highlander. We went looking to buy a car and we were interested in the Toyota Corolla Cross. Sales Consultant Adrian Mendoza met us on the lot. From the time we met him until our purchase was complete Adrian was no pressure, honest, and went above and beyond with the sale. The Cross was not available and he had another employee that owned one on the lot. He was able to show us the car. We were impressed with what the car offered and began an online purchase with him. We were interested in a Hybrid but they were not available in CA at that time. Adrian kept us informed the whole way. When there was a delay with the Cross we had ordered he shared with us that the Hybrid was now available. Adrian worked with us and we are now proud owners of a Toyota Cross AWD Hybrid. More

I’ve been shopping for a hybrid for months. My 2002 Highlander has 248k miles and is still running good but I want a Toyota Corolla Cross Hybrid! Checked with 4 dealers and finally Norm Reeves My 2002 Highlander has 248k miles and is still running good but I want a Toyota Corolla Cross Hybrid! Checked with 4 dealers and finally Norm Reeves. They said there’s one coming in early Aug. I placed deposit early July. So, they called me this week and I just got the car July 26th! Less than a month. Excellent staff. Thank you Arvind and Toyota team. No hassle, no stress. Love it! 😍 More

My experience in buying a car from them couldn't have been better from start to finish. "My team: Arthur (Used Car Buyer), Alex (Sales associate I worked with), Andre (finance/closing), and Hector (Part been better from start to finish. "My team: Arthur (Used Car Buyer), Alex (Sales associate I worked with), Andre (finance/closing), and Hector (Parts Manager) were professional at all times. They answered my questions in depth with an understanding and care for what I was asking and worked with my wants and needs to get me into the right car at the price I was comfortable with. At no time was I pushed to buy more than I wanted and, in fact, was given options that were a better value for me than I had known about. I went into Norm Reeves to 'kick the tires' only but their attitudes and my comfortability with the process meant that I ended up buying the perfect car for me that same day. Besides the wonderful people I met at Norm Reeves, what was also very impressive was the large selections of both new and used Toyotas in-stock so I was able to test drive multiple cars and see them side by side. Alex was extremely patient with me for several hours helping me make the right decision. More

Thorough and helpful without being pushy. Really enjoyed the experience with them and they helped me afterward with making a few changes. Jorge in finance was very helpful Really enjoyed the experience with them and they helped me afterward with making a few changes. Jorge in finance was very helpful More

If I could give Zero Stars I would. Chis Knickerbocker didn't show up, got another salesperson who gave me incorrect information. The customer service here is awful, no one takes accoun Chis Knickerbocker didn't show up, got another salesperson who gave me incorrect information. The customer service here is awful, no one takes accountability. Waited four hours after test drive and was told I was approved, had signed an agreement then was transferred to the finance department where it was obvious none of the employees knew how to do their jobs. The 'manager' reneged on the sale and attempted to push me into a new truck for over $10k more, with outrageous monthly payments. In hindsight I'm glad I walked out after telling them to their faces how unprofessional bait-and-switch tactics are, because basic research revealed all of the later model Tacomas they sell still have a ridiculous two piece drive shaft that causes a distinct shudder on the road. It's a known manufacturing defect with no repair remedy except customizing the U-joints, which still doesn't totally resolve the issue. I have a 98 Camry that still runs and a 91 1/2 ton Pickup with the 22RE engine the company is famous for...They should not have discontinued those trucks. Toyota has gone down the tubes as a company and this dealer in particular tells outright lies, wastes customers whole day as if our time wasn't valuable, and treats customers like garbage in an already xx market. Go to Carvana instead... Don't get ripped off or jerked around by franchise dealers. More

Consistently an awful experience. Even the most routine of visits is a minimum four hour experience. The service people are terrible communicators and you spend hours waiting with no Even the most routine of visits is a minimum four hour experience. The service people are terrible communicators and you spend hours waiting with no context and no service. I dread every time I have to come here. Having an appointment is useless. I don’t know how a service can be run so poorly by such a big business/brand. This isn’t a one-time thing. I’ve been to this dealer over a half dozen times and each time is an awful experience from the service itself to the people and the communication. I don’t know how Toyota allows this. More