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Norm Reeves Toyota San Diego
San Diego, CA
474 Reviews
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Showing 474 reviews
August 17, 2016
Unprofessional I have purchased well over a dozen cars by now and have spent more than enough time in dealerships to be able to tell the difference between a profess I have purchased well over a dozen cars by now and have spent more than enough time in dealerships to be able to tell the difference between a professionally ran business and this place. The key dissapointments were in the lack of professionalism, lack of respect for my time, the highest level of confusion I have ever seen at a dealership and horrendous communication/customer service. During my time in the Marine Corps I took away many traits that have developed me into the initiative and integrity based individual I am today. I apply these same principles to any type of business that I conduct and it's unfortunate when a reputadable organization such as this does not. On the initial inquiry I was led to believe that there was no option to buy the vehicle I was considering due to confusion on the type of buyer the bank thought I was; low credit with low income looking to purchase any set of wheels. When in fact the circumstances were the opposite, this was a third vehicle that I was going to use to alleviate the mileage I was racking up on my other cars. In addition, I have excellent credit and more than enough income. Throughout these initial communications there were talks of lower out the door prices and a limit that I had on how much I wanted to put down. Once I arrived I test drove the vehicle and realized that It would more than suffice as a reliable daily driver so I continued with the full intent to drive it home that evening. This mentality was partially due to my sales reps wording, which came across that I already been approved to the basic terms we had agreed to over the phone earlier that day. This was not the case and to make matters worse 2 new sales reps had now joined the picture and neither were willing to negotiate the overall price. Needless to say, I left that evening without the car. The next day, I called to agree to the new terms that were offered the evening before and notified one of the new sales reps that I was going to stop by during my lunch break to sign and I would be picking the vehicle up later that day. This is where the most confusion began coming up. Apperantly I was not fully approved but was not made aware of this. In fact, when I showed up to sign I was introduced to the original sales rep that I had negotiated strictly over the phone with and he had ALL the necessary documents for me to sign and purchase the car. Unfortunately, he was not the original sales rep and he had the keys and documents for a completely different car and possibly different person. He seemed more confused than I was at that point. He had me wait while he went to grab the correct documents and NEVER returned. I sat there for what felt like 20+ minutes, while on my lunch break, with no one coming to check up on me or at least communicating any bit of information about what was going on. Unfortunately, I had to leave to get back to work. I notified the secretary since none of the now 5 reps that I had worked with were anywhere to be found. It took two hours for ME TO CALL THEM because they can't call someone back that they were just working with. After a quick talk and another phone call later I was finally told that there in fact were "too many people involved" and this created the confusion with their lenders. In addition, I was told that the bank was now not approving the loan due to the age of the vehicle, which was something that was cleared up and assured to me that it was not an issue the day before! The next day I recieved a call from the floor manager, which is perhaps the clearest example of the lack of professionalism seeing that the leadership can't even follow through. I told him about my epxerience and the unprofessional business that led to the confusion at this dealership. He said he was going to notify the general manager and follow up with me within, I believe he said 20 minutes. It's been a few days now and have yet to recieve a follow up. More
by JAyala
Employees Worked With
Internet Sales Team
March 31, 2016
Ripped Off on Warranty "Diagnostic" Fee Beware of the "bait and switch" warranty offered by Toyota and the same with the over-priced "platinum care" extended service warranty. I had a "check Beware of the "bait and switch" warranty offered by Toyota and the same with the over-priced "platinum care" extended service warranty. I had a "check engine" warning light on a 2012 Prius still under the traditional warranty AND the platinum extended warranty. I took it in to have it checked. I was told there would be a $125. diagnostic fee. I mentioned both warranties and Kristen Seipel (service writer) rudely snapped back that the diagnostic fee was not covered by any warranty and it would be charged "no matter what." The only consolation was if there was a repair that was not covered under warranty (say what?), I could apply the fee toward the cost of the repair. Of course, with the Toyota warranty, and the zero-deductible of the $2,300 extended warranty, how could they possibly pull this scam off so that I would have to pay the diagnostic fee no matter what? Realizing I had been cheated at some point along the line, I had them check out the car, hoping I could argue about it later. After sitting there for 2.5 hours (yes, I had an appointment), I was told that the check engine light was "on" due to a loose gas cap. "That will be $125. How do you want to pay?" Having been a Toyota customer for many years and many Toyota cars, this pretty much soured me on Toyota, and especially Toyota of San Diego. I had thought diagnostic fees were to guard against people getting a diagnosis, then going elsewhere. I had no idea they could be used by Toyota as a scam to get around the zero deductible of the extended warranty, the initial warranty, and even a situation where nothing was really wrong with the car. Never again. More
by vertedge
Employees Worked With
Kristen Seipel
February 05, 2016
Loyal Customer John Levy always takes good care of me, so i became a loyal customer. I even drive down from Oceanside to get my car serviced here. Car was serviced a John Levy always takes good care of me, so i became a loyal customer. I even drive down from Oceanside to get my car serviced here. Car was serviced at a reasonable time, despite it being so busy. More
by Jen A.
Employees Worked With
John Levy
January 27, 2016
Not a good deal The OPTIONAL EQUIPMENT is not optional. Toyota San Diego says is part of the equipment and must be purchased even if we never use the cargo cross bars The OPTIONAL EQUIPMENT is not optional. Toyota San Diego says is part of the equipment and must be purchased even if we never use the cargo cross bars or the cargo cover. Unfortunately I purchased the car at Toyota San Diego. When I signed the paperwork I was very tired for waiting so long for the paperwork to be finalized that I signed without reading much and now I realize that I made a mistake trusting them, I did not get a good deal. They charged very high interest rate, they sold me the alarm stating that the insurance will be lower but is was not true. I will never buy a car again at Toyota San Diego. More
by jnvslp
Employees Worked With
luis, Oliver
November 22, 2015
My first new car At 27, I got my first new car- a 2016 Toyota corolla. My close friend was helping me out and I wasn't there for all of the negotiating. But I do know At 27, I got my first new car- a 2016 Toyota corolla. My close friend was helping me out and I wasn't there for all of the negotiating. But I do know we worked with Oscar and Sam (and a few others I wish I knew the name of.) Unlike Toyota in Poway, the salesmen did not seem irritated after debating back and forth, at least not by the time I had gotten there. Everyone here was really nice and patient which, let's face it, they should be if you're about to make a $15,000+ purchase. But toward the end we were running numbers and trying to find a way to make things work with the interest rate and trade in value. They had already given us a great deal on the price of the car so by 9pm we were trying to decide if I could make it all work. In the end we went for it but even while we were unsure, they were very understanding and genuine and I never got the pushy salesman vibe at all. I also got a follow up call today which I appreciated. We did start with them on the phone, we knew what we wanted and the price I could afford. Not sure how it would be for somebody in a different situation. But I would definitely recommend them if you're looking for a good and courteous dealer. More
by Rstowell
Employees Worked With
Oscar, Sam
November 20, 2015
Deliver what you promise I bought a car from Toyota San Diego couple of weeks ago and the left passenger side door had two dents and when we were doing the purchase our sales I bought a car from Toyota San Diego couple of weeks ago and the left passenger side door had two dents and when we were doing the purchase our sales agent said that they will fix it. When we called to follow up, the sales person (Sergi) said to bring it on Friday as the tech who fix dents (third party) will be there all morning. My husband took the car and they took it and see if they can fix it. Well they came back saying that they won't be able to fix it because it will cost a lot for the dealership, However; they brought it back worse than when they took it. Now it has a big hole in the door where they tried to fix the dents, and now they are saying that they are not responsible to fix that whole. I will never go back to this dealership anymore. I also use this dealership to do my oil change in my Lexus. I will take my business elsewhere. Not cool at ALL!!!! More
by Javisun6918
Employees Worked With
Bernie Perri (GM) Mitchell( Body Shop Ajuster) Sergei ( sales)
October 29, 2015
Dealer markup over MSRP Asking 2,500+ over MSRP for a 4runner. Even other dealerships said this was a "shady" business practice. Take your business elsewhere, as PLENTY of d Asking 2,500+ over MSRP for a 4runner. Even other dealerships said this was a "shady" business practice. Take your business elsewhere, as PLENTY of dealers will sell at (and usually BELOW!) MSRP. I found the exact same car at another dealer nearby, and purchased it. No hassle, no xxxxxxx mark-up. More
by markupoutlaw
Employees Worked With
Unknown. Deleted voicemail
September 22, 2015
Service beyond compare John is great, he always has a smile on his face and he laughs at my jokes. But most importantly, he offers suggestions on the care of my truck and re John is great, he always has a smile on his face and he laughs at my jokes. But most importantly, he offers suggestions on the care of my truck and really cares about my experience. More
by Chango
Employees Worked With
John
May 28, 2015
Great dealership Ira was a very competent, thorough sales person with a very pleasant personality. We felt very comfortable dealing with him. Ira and Larry were grea Ira was a very competent, thorough sales person with a very pleasant personality. We felt very comfortable dealing with him. Ira and Larry were great people I felt they were more than fair and I feel we got a great deal. An exceptional experience all the way around. I will definitely be back to Toyota San Diego for our next car. A truck!It was ready to go when I was, spit shiny clean with a full tank of gas. What more could I ask for?Was the nicest Toyota dealership Ive seen very clean with great coffee which was appreciated. More
by Franknakano
Employees Worked With
Ira and Larry
April 09, 2015
BUYER BEWARE !!! In March 2015, I entered into negotiations to purchase a 2013 Toyota Prius from this dealership. The salesman AND his manager were involved in an offe In March 2015, I entered into negotiations to purchase a 2013 Toyota Prius from this dealership. The salesman AND his manager were involved in an offer to me for an $895. anti-theft Keyless-Entry-System. BUT the keyless-Entry-System is a STANDARD feature ALREADY INCLUDED in ALL Toyota Prius'. SO, an attempt was made to DOUBLE CHARGE me !!! I was presented a paper invoice with ALL these charges (including the $895.) for me to agree to. This invoice finalized by the salesman's MANAGER. SO, the salesman AND his sales manager were CLEARLY BOTH involved in this attempted scam. LESSON-TO-LEARN from this experience: Deal ONLY with large, REPUTABLE Toyota dealerships like (evidently) Mossy, Toyota Carlsbad, and Toyota El Cajon. More
by Peter B.
Employees Worked With
Abdul, and his Sales Manager
