Norm Reeves Toyota San Diego

Fast and great customer service Brought my car in for a oil change. Got an appt. the night before with my favorite service associate, Stephen, at my requested time. He is really good Brought my car in for a oil change. Got an appt. the night before with my favorite service associate, Stephen, at my requested time. He is really good and very knowledgeable about cars. More

Excellent service Very good people and excellent experience. Went to upgrade my 2018 Toyota Camry to add CarPlay. Sal Becerra was very helpful and had my car ready in a Very good people and excellent experience. Went to upgrade my 2018 Toyota Camry to add CarPlay. Sal Becerra was very helpful and had my car ready in almost 2 hours where as the usual upgrades take around 3-4 hours. Would definitely recommend this one. More

Service department Stephen in the service department is THE best! Stephen communicated all options up front for my service. He went out of his way provide the best cust Stephen in the service department is THE best! Stephen communicated all options up front for my service. He went out of his way provide the best customer service to me. I used to go to another dealership for service but will NEVER return to them. This is now my dealership. Good old fashioned customer service. Thanks again Stephen. More

Fantastic service! My auto repair at Toyota was fantastic! Sal helped me so much! He was able to explain the repair and show me the parts that were replaced. The quote t My auto repair at Toyota was fantastic! Sal helped me so much! He was able to explain the repair and show me the parts that were replaced. The quote that he gave me was honored, and Toyota repaired my care in less than a day! They also quoted me cheaper than many other auto repair locations. I will returning to Toyota for servicing and repairs in the future! More

Service manager John is outstanding and through! John is an outstanding manager and strives to be as helpful as possible while doing the work as reasonable for the customer as possible. He points out John is an outstanding manager and strives to be as helpful as possible while doing the work as reasonable for the customer as possible. He points out things that need to be done. More

Efficient and professional The staff was very courteous and professional, the work was timely and done well. I would recommend your services to others. The work was done quick The staff was very courteous and professional, the work was timely and done well. I would recommend your services to others. The work was done quickly and efficiently. More

Inconsistent Service Charges Depending on who the service agent you get—the charges will vary. I get the feeling I'm being fleeced. I doubt I will return. I've been coming here fo Depending on who the service agent you get—the charges will vary. I get the feeling I'm being fleeced. I doubt I will return. I've been coming here for about 4 years, spending thousands on service for my Prius. Sometimes I'd get charged for certain things sometimes not. You'd think they'd give you a break after being a loyal customer—but not really. More

Good customer services Blake Hudson is very friendly, helpful adviser. He tested and explained my car status in every single details . The center is clean and comfortable Blake Hudson is very friendly, helpful adviser. He tested and explained my car status in every single details . The center is clean and comfortable for customers during the services. More

Always excellent service This place is top notch, they always make me feel at home, like dealing with family, John Levy always explains everything and is very professional. This place is top notch, they always make me feel at home, like dealing with family, John Levy always explains everything and is very professional. More

great service and positive, courteous attitude of employees Went in for a Toyota recall service. I love the professional, articulate service advisor. She gave me time estimate and details of what would be done Went in for a Toyota recall service. I love the professional, articulate service advisor. She gave me time estimate and details of what would be done, I felt welcome beginning at the arrival lane! Shuttle service was timely and the driver was clear on how to get return pick-up and he drove safely. Car done in less time than expected. All good! More