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Norm Reeves Toyota San Diego

San Diego, CA

4.4
474 Reviews

5910 Mission Gorge Road

San Diego, CA

92120

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Showing 474 reviews

July 10, 2019

Excellent service Service was excellent and exact time given my car back. Loved how friendly and honest they where didn’t had to add anything to my car that wasn’t need More

by Jimenez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Zuniga
Jul 10, 2019 -

Norm Reeves Toyota San Diego responded

We appreciate the 5 star- rating and awesome feedback, Jimenez! We're so happy to hear your service experience with us was excellent!

July 09, 2019

Did not set the maintenance cycle on the car correctly During oil change Tech forgot to put sticker in and reset the maintenance cycle on the car or the oil change wasn’t performed. Now I have to leave wor More

by F123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I would like to speak with the manager
Jul 10, 2019 -

Norm Reeves Toyota San Diego responded

Hi, I appreciate you sharing these details about your experience at our service department. We want to assure you your oil was changed. Please give our Service Manager, Larry Fogt, a call if you would like to discuss this situation further, 619-727-5950.

July 09, 2019

Helpful Blake is very courteous and goes out of his way to answer my questions. The service I received from this Toyota dealership is a major part of my decis More

by lynne.j.rosengard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake
Jul 10, 2019 -

Norm Reeves Toyota San Diego responded

Thank you for taking the time to share about your experience at our dealership, Lynne! We are happy to hear you had a great experience with Blake!

June 30, 2019

Service on my Toyota Javier Hernandez has exceptional customer service. He is very professional, accommodating and cares for his customers. Thanks for always going above a More

by Mimi1604
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier, Hernandez
Jul 01, 2019 -

Norm Reeves Toyota San Diego responded

We appreciate the 5 star- rating and awesome feedback, Mimi!!

June 27, 2019

Q Holt...Best advisor ever! Been a couple of times to this place, always trying to oversale . To a point that I stoped going to this place for service. Always trying to get gre More

by JC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Q Holt
Jun 28, 2019 -

Norm Reeves Toyota San Diego responded

Thanks for the 5-star rating and positive review, JC! We are so happy to hear you had a great experience at our dealership with Q Holt!

June 25, 2019

excellent service, professional and fast special thanks to of san diego for the wonderful , fast, honest and professional service i got provided with. special thanks for blake for making eve More

by Killo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
blake
Jun 26, 2019 -

Norm Reeves Toyota San Diego responded

Thanks for taking the time to share about your experience and we appreciate your feedback, Killo! We're happy to hear you had a fast and easy car buying experience!

Jun 26, 2019 -

Killo responded

it’s was service not buying and that shows how much you guys care about the survey 😕

June 25, 2019

Service OK I wish my dash in my Camry woukd be fixed it gets mushy . Was told it was warranty . I did not get notice of it . More

by Lamesagirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal
Jun 26, 2019 -

Norm Reeves Toyota San Diego responded

We appreciate this feedback. However, we regret to hear your service was just "OK." Thank you for taking the time to share this.

Jun 26, 2019 -

Lamesagirl responded

I was just frustrated about my dash ! Service was great !

June 23, 2019

Maintenance review June 21, 2019 Excellent service. My service technician, Blake Hudson was very helpful and give me alot of assistance. I am very satisfied with rhe service I had a More

by Toyota RAV4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Hudson
Jun 24, 2019 -

Norm Reeves Toyota San Diego responded

Thanks for taking the time to share this awesome feedback!

June 20, 2019

Efficient and quality work Q was great! Did everything to help my day go smoothly and took care of my car in less time than expected. I will continue to go to Toyota Mission Gor More

by Mystic11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Q Holt
Jun 21, 2019 -

Norm Reeves Toyota San Diego responded

We appreciate this great feedback and 5 star- rating, Mystic!

June 16, 2019

Great Service Department I’ve had nothing but positive experiences with this dealership. I bought my car here 2 years ago and have had all my service needs taken care of in a More

by BIB2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake
Jun 17, 2019 -

Norm Reeves Toyota San Diego responded

Thank you for the positive review, we appreciate your feedback!

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