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Norm Reeves Toyota San Diego

San Diego, CA

4.4
474 Reviews

5910 Mission Gorge Road

San Diego, CA

92120

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Showing 474 reviews

November 03, 2019

Great service. Polite people to deal with. Did not take too long. Waited for the service to be complete. Clean space to wait. Excellent in every way. More

by Jkbackline
Recommend Dealer
Yes
Employees Worked With
Stephen Shapley
Nov 04, 2019 -

Norm Reeves Toyota San Diego responded

We appreciate this great feedback and 5 star- rating!

November 02, 2019

Easy appointment, on time, excellent service as usual. Blake is wonderful. Promptly took care of us. Great person to work with. I won’t go anywhere else! More

by Yuyu
Recommend Dealer
Yes
Employees Worked With
Blake Hudson
Nov 04, 2019 -

Norm Reeves Toyota San Diego responded

Thanks for taking the time to share about your experience and the 5- star rating, Yuyu!

November 01, 2019

Service was great. But had to decline fixing a minor problem due to high price of parts and repair. I’ll be fixing it myself ordering parts online and a YouTube video. More

by Ryanpgutz
Recommend Dealer
Yes
Employees Worked With
Service
Nov 04, 2019 -

Norm Reeves Toyota San Diego responded

We truly appreciate the 5 star- rating and valuable feedback, Ryan.

October 31, 2019

Lots of “recommended” extra services last appointment. Extra commission for service rep or really needed? Feeling cynical right now. It was even hard to schedule the appointment this time. My first and on More

by Bo
Recommend Dealer
No
Employees Worked With
Javier Hernandez
Oct 31, 2019 -

Norm Reeves Toyota San Diego responded

Hi Bo, we regret to hear this feedback regarding your appointments with our service department. Please give our Service Manager, Larry Fogt, a call at a time that works best for you, 619-727-5950. Thank you.

October 30, 2019

Q is a great service person. Honest and straight forward. And very knowledgeable. This time my brake light was coming on. They found out it was brake fluid only so minimal cost. Five stars to q. More

by Kdl
Recommend Dealer
Yes
Employees Worked With
Q is my service person.
Oct 31, 2019 -

Norm Reeves Toyota San Diego responded

Thanks for taking the time to share about your experience with Q and the 5- star rating, KDL!

October 25, 2019

Professional Very professional and nice that refreshments and television while you are waiting for your service to be done. Steven is friendly and professional to More

by Dani
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Shapley
Oct 28, 2019 -

Norm Reeves Toyota San Diego responded

Thank you for the positive feedback and 5 star- rating, Dani!

October 25, 2019

Had air conditioning fixed Stephen did an excellent job of explaining the job that needed to be done. He always takes the time to make sure I completely understand what is wron More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephan Shapley
Oct 28, 2019 -

Norm Reeves Toyota San Diego responded

Thanks for the 5-star rating and positive review about Stephen, Rick!

October 25, 2019

Regular service Very professional and fast. No pressure and I was treated right by Mr. Holt and will definitely come back. The dealership is very clean and inviting. More

by G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Q Holt
Oct 28, 2019 -

Norm Reeves Toyota San Diego responded

Thanks for the positive feedback and 5-star rating, G!

October 22, 2019

Service Went to Toyota for repairs for my car. Repairs were reliable and a necessary. Service was completed in a timely manner. Nice to have shuttle service. More

by Lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen
Oct 23, 2019 -

Norm Reeves Toyota San Diego responded

Thank you so much for taking the time to share about your experience at our dealership, Lee!

October 21, 2019

Oil change Sorry to give only 2 stars because service take too long I have appointment for oil change for my car and my appointment is 11:00 o’clock I didn’t get More

by Joy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Oct 22, 2019 -

Norm Reeves Toyota San Diego responded

Hi Joy, we regret to hear you experienced a long wait for your oil change at our service department. If you would like to talk more about this, please give our Service Manager, Larry Fogt, a call at 619-727-5950. Thank you.

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