Norm Reeves Toyota San Diego

Horrible. Had a paint correction under recall and they left my car filthy and scratched my rims. One would think they detail your car when they are done left my car filthy and scratched my rims. One would think they detail your car when they are done More

Amazing service and great castumer Survice. I really stay with this dealership on mMission Gorge SD, CA, because of the Javier’s Hernandez passion to help to people. with this dealership on mMission Gorge SD, CA, because of the Javier’s Hernandez passion to help to people. More

Great customer service, Stephen Shapley was very knowledgeable and helpful, he helped me schedule my next service for my Prius. Will tecomend to my friends and family. knowledgeable and helpful, he helped me schedule my next service for my Prius. Will tecomend to my friends and family. More

I took my car in for service, and was pleasantly impressed by their customer-to-employee ratio & prompt service. The place felt professional & organized. I would recommend this place to others. impressed by their customer-to-employee ratio & prompt service. The place felt professional & organized. I would recommend this place to others. More

Waiting on a Saturday is understandable, 3 hours with an appointment seems excessive, nonetheless I would have no complaints if the customer service hadn’t been dismissive, disinterested and super unfriendl appointment seems excessive, nonetheless I would have no complaints if the customer service hadn’t been dismissive, disinterested and super unfriendly. After being told 11:30, I went looking for my service rep at 12:30 who was no where to be found, I was helped by a professional young lady who went to his desk and retrieved my paperwork that had been sitting there for almost an hour. Overall I am extremely disappointed in the customer service especially considering I was helped by a member of the management team. Sincerely regret making my appointment at this dealership. More

I cannot say enough good things about your employees especially Virginia she was so personable and knowledgeable and helped me in so many ways the insurance company I am so grateful to her. Your dealers especially Virginia she was so personable and knowledgeable and helped me in so many ways the insurance company I am so grateful to her. Your dealership did a wonderful thing hiring her.Also we’d like to acknowledge Cory he was very helpful in answering questions and helping us with an issue thank you to your dealership. John Stalmer More

64 with compromised immune system here. Two employees wore mask without covering nose. One of these people passed within six feet of me. I am not comfortable with this at all wore mask without covering nose. One of these people passed within six feet of me. I am not comfortable with this at all More

Fast service and great service man Steven Shapley. Always very helpful and polite. Very honest and straightforward. Never a surprise. Felt very safe in waiting area during this pandemic. Always very helpful and polite. Very honest and straightforward. Never a surprise. Felt very safe in waiting area during this pandemic. More

Usually very good service department but disappointed at last visit. Service took too long and left dirty hand prints on the inside of driver's door. last visit. Service took too long and left dirty hand prints on the inside of driver's door. More

I’ve been using this dealer for my Prius service 4 years and my service guy named Sal is great and so are their prices! and my service guy named Sal is great and so are their prices! More