Norm Reeves Toyota San Diego

We really appreciate the detail in fixing the paint defect on the midnight white recall. Toyota did right by standing up to the realization of a terrible original paint job and amended with their lo defect on the midnight white recall. Toyota did right by standing up to the realization of a terrible original paint job and amended with their loyal customers by repainting our car at zero cost. More

Javier was awesome. I appreciate his honesty and integrity. Quick service and fair price. We will likely be back in the next year or two to buy another Toyota from your dealership integrity. Quick service and fair price. We will likely be back in the next year or two to buy another Toyota from your dealership More

Made an appointment on line for the next day. Asked for full service on my vehicle but advisor indicated that it wasn’t necessary. Saved me $$. full service on my vehicle but advisor indicated that it wasn’t necessary. Saved me $$. More

Sal helped me with my Prius’ service. He was very friendly, made my experience easy, and kept me well informed throughout the entire process. Thanks man! friendly, made my experience easy, and kept me well informed throughout the entire process. Thanks man! More

Attitudes, Rip-Offs & poor customer service are best to describe this place. I would avoid if possible. No Bueno! Attempted to charge me $160 to do a diagnostic check...just to see if something was co describe this place. I would avoid if possible. No Bueno! Attempted to charge me $160 to do a diagnostic check...just to see if something was covered under warranty (not even to fix / just to look! Parts weren’t in / not available; had to reschedule appt. The “guy” who determines if parts would be covered under warranty was not in that day...wanted me to leave car in over the weekend (for no reason). Horrible experience...and this was the 3rd bad experience I’ve had at this dealership. This Mickey Mouse operation has no idea what’s going on...I would steer very far away from this facility. More

I speak for the collision center. Gar and Virginia helped out tremendously. They assited me in no time, where Frank Toyota was not able to. out tremendously. They assited me in no time, where Frank Toyota was not able to. More

Rosalinda Canez was kind, gave an excellent service. The mechanic took 2 hours and 20 min just to do an oil change and an inspection. mechanic took 2 hours and 20 min just to do an oil change and an inspection. More

Easy to make appointment Great service; car ready in time. After service good follow up. Service rep was friendly and efficient. Would recommend this dealer time. After service good follow up. Service rep was friendly and efficient. Would recommend this dealer More

Great service and easy appointment creation online or over the phone. The cafe has been closed due to COVID but the lobby is a really nice place to hang while your car gets serviced. My service only took over the phone. The cafe has been closed due to COVID but the lobby is a really nice place to hang while your car gets serviced. My service only took 45 minutes on a Friday morning! More

Q Holt is really great. He has been my service person for 14 years. He is efficient, honest and reliable with service that is needed. The service department are all friendly 14 years. He is efficient, honest and reliable with service that is needed. The service department are all friendly More