Norm Reeves Toyota San Diego

I arrived for my appointment early and was promptly seen by the service assistant. She processed my request and had me in and out in 50 minutes, a period shorter than was estimated for the needed service. by the service assistant. She processed my request and had me in and out in 50 minutes, a period shorter than was estimated for the needed service. More

Javier was great to work with Javier was great to work Javier was great to work with Javier was great to work with Javier was great to work with Javier was great to work with J Javier was great to work with Javier was great to work with Javier was great to work with Javier was great to work with J More

Work done promptly and as planned. Seems like I am required to have a 25 word minimum on my review so I am adding these words. required to have a 25 word minimum on my review so I am adding these words. More

I am very unhappy and disappointed. Iam a returning customer since 2017. I dropped my truck off on Friday November 13 at 9:15am for a maintenance appointment, it took them all day and not even once the customer since 2017. I dropped my truck off on Friday November 13 at 9:15am for a maintenance appointment, it took them all day and not even once they'd call me to tell me that my truck is done. The service adviser Denise Lopez said that she texted me around 12pm saying the my truck was finished. She lied. I never got any text or a phone call. I called at 2:37pm and the receptionist pick up and she went and ask if my truck was finished, the technician told her not yet about another 15min all so. So I waited for a phone call but I feel asleep, I woke up at 5pm never got any phone call so I call around 5:05pm and this time a man picked up my call and he was helping me but he couldn't find any paperwork on my truck. So I had to wait until the next day to get my truck. Should not take a whole day just to get an oil change a tire rotation and a multi point inspection. I will not be returning to this dealership for my service again. More

The folks at Norm Reeves were courteous, professional, attentive, and thorough. They kept me informed of the status of my service and got me on my way as promised. This is a dealership that I trust to do attentive, and thorough. They kept me informed of the status of my service and got me on my way as promised. This is a dealership that I trust to do work that needs to be done to keep my driving safely. Thank you! More

Javier was very professional and kept me informed on the status of my vehicle. Travis was very thorough in getting my 4RUNNER back to normal. It had to be towed! status of my vehicle. Travis was very thorough in getting my 4RUNNER back to normal. It had to be towed! More

I experienced Horrible customer service. I was not clearly explained anything and then I was treated poorly when I mentioned a second opinion. I waited around for a long time to talk to service manage clearly explained anything and then I was treated poorly when I mentioned a second opinion. I waited around for a long time to talk to service manager. I was then told “I failed my job” when I complained about the service and lack of information I was given about my car and instead of explaining, I was told “come in and trade my car” when it has essentially no value. The notes from my previous visit were not in the system and had to wait yet again for the Svc manager to obtain them. I said I was going to take my service somewhere else and he came back with those missing notes now implemented into their system with a comprehensive report done by the manager who was not there the day I came in, in august. I was there waiting around for roughly 2 hours after my car had been “done” More

Great professional timely and friendly service . My car was ready when promised and all service items requested were completed . As promised,I will be back yo this department was ready when promised and all service items requested were completed . As promised,I will be back yo this department More

This dealership will sell you an extended warranty and describe it as an extended maintenance plan. When you discover what they did they are of no help and do not try to fix the problem. Mark Ridener was describe it as an extended maintenance plan. When you discover what they did they are of no help and do not try to fix the problem. Mark Ridener was rude and had terrible customer service. I would define him as a grade “A” piece of xxxx. Will never do business with this dealership again or recommend them to anyone. More

Javier took good care of me in the service department while Charlie assisted me in the car lot. They were very helpful and kind. 100% while Charlie assisted me in the car lot. They were very helpful and kind. 100% More