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Norm Reeves Toyota San Diego
San Diego, CA
474 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 474 reviews
January 12, 2021
Had the worst experience. Yesterday I had my appointment at 7:45 a.m for an oil change for my car. I didn’t leave 11:10 that morning. Why make an appointment when your car won’t be ready for 3 hours at 7:45 a.m for an oil change for my car. I didn’t leave 11:10 that morning. Why make an appointment when your car won’t be ready for 3 hours More
by Slopez3190
Employees Worked With
Q Holt
January 06, 2021
Collision Dept. Staff all very helpful and professional. Body repairs were excellent. They coordinated with my insurance seamlessly. Repair took longer than anticipated. Even washed my car! Body repairs were excellent. They coordinated with my insurance seamlessly. Repair took longer than anticipated. Even washed my car! More
by mabare
Employees Worked With
Woman office clerk very professional, Eric Thompson, Virginia Goddard
January 06, 2021
Friendly and speedy service. I was informed about the status of my car and recommendations for both current and future service for what is actually needed. status of my car and recommendations for both current and future service for what is actually needed. More
by jmdamelio
Employees Worked With
Jessica Herrerias
January 03, 2021
**🇺🇸 ANY WARRANTY WORK AVOID THIS PLACE ALL TOGETHER!!! 🙅💣😱 Welp. 😱 I learned through a heartfelt employee just how dishonest service at dealerships can be! She caught me distraught, while I popp 🙅💣😱 Welp. 😱 I learned through a heartfelt employee just how dishonest service at dealerships can be! She caught me distraught, while I popped open my hood, to check work, before driving off-seeing my old bad battery still in my SUV, that even / or especially, unethical car dealerships, like Norm Reeves Toyota San Diego, sometimes recharge your dead battery to pass the test they give to avoid replacing warrantied battery! TWICE! After being towed TWICE there with dead battery. Tow truck driver thought it better I return to initial place to insist they replace it, cuz he could not even get it charging. I went against my instincts to go to a different place, because he made sense, so I thought! After Larry, the service manager said it would be replaced THIS TIME and he confirmed it was a dead cell on 12/31. Oh, and the *special* touch was grand, of NOT replacing the bad radiator cap - he confirmed was bad! I, mistakenly counted my lucky stars, too soon, as radiator fluid mixed with smoke and the burning plastic smell from the blown cell in battery crossed my mind. 2 months ago, same dealership charged me $1200 for a new radiator, THOUGH NO SYMPTOMS, dismissing my dead battery, of which was reason I went there... All this affecting our travel plans during holidays! My son got a FREE used TV for Christmas and this trip was part of his Christmas. It was to be a humble gift, after escaping DV/ex, move to CA during lockdown, thriving through miracle pregnancy while having fought breast cancer together, waiting to license in profession in a STILL LOCKED DOWN STATE! <~~~~~~~~~All details KNOWN by service manager Larry, who apparently, did NOT order mechanic to change out my warrantied battery still!!! In order for us to attempt driving again, I am FORCED to buy new battery then be reimbursed by TOYOTA !!! What about our trip being cancelled, 2 Lyft trips to dealership, ALL THE TIME WASTED, including missing Christmas? For a breast cancer survivor, time wasted is worse than anything! Nope will never get that back... Make it right, Toyota USA !!!! I avoided doing bad review the past 2 visits, hating reliving bad experiences, but they left me no choice...3rd time is not a charm! More
by katedahlrdh
Employees Worked With
Larry Fogt, Sal Becerra
December 29, 2020
It was clear the call center was not on site and not able to readily access directly to service department. Good after assigning service representative to readily access directly to service department. Good after assigning service representative More
by smileycross
Employees Worked With
Denise Lopez
December 14, 2020
Always get timely and expert service and advice. My advisor, Q, was very good about keeping me appraised of the progress of my vehicle and helped me when I was unable to locate it after service was don advisor, Q, was very good about keeping me appraised of the progress of my vehicle and helped me when I was unable to locate it after service was done. More
by Jeannie
Employees Worked With
Q Holt
December 12, 2020
Brought in for service and it was my first time using Norm Reeves Toyota. Friendly and informative. Gave me options to keep expenses low. Exceeded my expectations. Norm Reeves Toyota. Friendly and informative. Gave me options to keep expenses low. Exceeded my expectations. More
by Ken
Employees Worked With
Luis Marquez
December 11, 2020
Special accolades to the staff members I interacted with at Norm Reeves Toyota when I had my vehicle serviced. Everyone was so courteous and professional. A special thanks to Luis Marquez, my rep, who patie at Norm Reeves Toyota when I had my vehicle serviced. Everyone was so courteous and professional. A special thanks to Luis Marquez, my rep, who patiently explain the process and kept me updated on the vehicles progress. More
by staceykeo
Employees Worked With
Luis Marquez
