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Norm Reeves Toyota San Diego
San Diego, CA
473 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 473 reviews
November 06, 2024
Service Department is TERRIBLE, do not be served by LUIS MARQUEZ. My vehicle was not inspected for what it was brought in for. My sensor has been loose and I had to brought it in for repair, mind you the se MARQUEZ. My vehicle was not inspected for what it was brought in for. My sensor has been loose and I had to brought it in for repair, mind you the sensor was attached on my car upon arrival . After leaving my first appointment the sensor fell off completely and along went a second sensor! (Check pictures) My car was there for over 10 hours and they went as little was even checking tire gages, the air pressure was low when I left; completely disgusting with the customer service Luis and Larry the manager provided. A COMPLETE DISGRACE TO TOYOTA. Save yourself the headache and take your vehicle else where! My car is New 2023 and has NEVER been in any accident. Still under warranty Though this dealer claims it has been with aftermarket repair. They declined that that issue was their fault and did nothing for hours. LAZY AND POOR ATTITUDE! More
by Timetoshine
Employees Worked With
Larry Fogt, Luis Marquez, Q Holt
October 12, 2024
After an estimate of 3-4 hours for a safety recall repair with no surprises to extend the time, I was very dissatisfied by the final timeframe of 6 1/2 hours with assurances (“one more hour”) along the way t with no surprises to extend the time, I was very dissatisfied by the final timeframe of 6 1/2 hours with assurances (“one more hour”) along the way that were never met. More
by barbara
Employees Worked With
Luis Marquez
August 31, 2024
I recently purchased a Toyota Cross Hybrid, and I couldn’t be happier with the experience. The entire process was incredibly fast and easy, thanks to the exceptional service from Norm Reeves. A huge couldn’t be happier with the experience. The entire process was incredibly fast and easy, thanks to the exceptional service from Norm Reeves. A huge shoutout to Mr.Arvind Bakshi, who made everything seamless and hassle-free. His professionalism and dedication ensured that all my questions were answered and that I felt confident in my purchase. If you are in the market for a new vehicle, I highly recommend Mr.Bakshi. Thank you for making this such a positive experience! More
by a.lugovsky
Employees Worked With
Arvind Bakshi
August 11, 2024
My wife and I want to thank Sal for his professionalism and kindness toward me and my wife . Even though we went back and forth 2-3 times to negotiate our cost . He was able to make it happen . We apprecia and kindness toward me and my wife . Even though we went back and forth 2-3 times to negotiate our cost . He was able to make it happen . We appreciated for your handling of our transaction. He not hesitate not stopping until we got our dream car for my birthday . You have patients and kindness of call us for follow up and make the deal we wanted . Thank you so much More
by kp276146
Employees Worked With
Sal Miran
July 10, 2024
Richard Pomplun was super helpful in the effort to get my Toyota Corolla serviced. He was patient and knowledgeable as I asked many questions. I really appreciated that he went above and beyond to find a sol Toyota Corolla serviced. He was patient and knowledgeable as I asked many questions. I really appreciated that he went above and beyond to find a solution to getting my car fixed instead of having to wait weeks for a back-order part. More
by Jack G
Employees Worked With
Richard Pomplun
May 29, 2024
Sales Rep Arvind was outstanding helpful since the moment we got there was never insistent got us what we wanted and went above and beyond with customer service will definitely send customers there way thank we got there was never insistent got us what we wanted and went above and beyond with customer service will definitely send customers there way thank you Norm Reeves and Arvind for all your help. More
by CamachoRamirez.melissa11
Employees Worked With
Arvind Bakshi
May 14, 2024
Fantastic service at the dealership. Adrian, he did great job, quick, professional, and friendly. I recommend this dealership and advisor for service needs. Adrian, he did great job, quick, professional, and friendly. I recommend this dealership and advisor for service needs. More
by Amina Moh
Employees Worked With
Adrian
May 03, 2024
Mark Anthony was incredible to work with. I was looking for a specific 2024 Sequoia and Mark worked his magic. He was communicating with me the whole time from when it was being built, to wh I was looking for a specific 2024 Sequoia and Mark worked his magic. He was communicating with me the whole time from when it was being built, to when it was finished and when the delivery date to the dealership was supposed to happen. When I got there at the dealership, Mark was great from beginning to end. Working with him was a pleasure. I also had a great experience with the finance manager Luis as well. One of the best car buying experiences I have had. I will be buying my next Toyota from the team here and referring anyone I know to these guys! More
by williamhenryfreemaniv
Employees Worked With
Mark Anthony
