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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.6
761 Reviews

761 Reviews of Norm Reeves Toyota Dallas - Service Center

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April 22, 2020

I needed an oil change for my 2007 Sequioa Very efficient on time and money. During the COVID-19, the service members remembered to wear their masks, gloves and kept with the social distancing More

by Harold E. Lacey II
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for letting us know that you had a great experience in our Service Department. We appreciate you coming to Cowboy Toyota and letting us take care of your Sequoia. See you next time!

April 17, 2020

It was a good visit and having issues with syncing my phone with the truck system it’s a 2019 Toyota tundra… He scheduled an appointment for me to sync it with Apple software but for some reason it wasn’ More

by innovativefit
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate you coming to Cowboy Toyota with your phone issues. We apologize that they were not completely resolved and would like the chance to earn five stars at your next visit to our dealership. Thank you!

April 16, 2020

Shelly is GREAT Keep Shelly and pay her more money. She is the BEST, always taking care of us since 2005. We would not even think of going elsewhere unless Shelly More

by Stars Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for coming to Cowboy Toyota to have your vehicle serviced. We are happy to hear that you always receive excellent customer service from Shelly. See you next time!

April 11, 2020

Fast oil change The team provided a fast oil change and needs assessment even though I was in the service center for less than an hour. Thank you. More

by mb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for coming to Cowboy Toyota for your oil change. We would like to be your choice for any servicing needs of your vehicle.

April 10, 2020

Super speed service vice for getting safety inspection so I can complete on line registration renewal of registration and make sure I would be able to have new sticker before expiration More

by Chammert
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you received super service from our Service Department. Thank you for coming to Cowboy Toyota for your vehicle inspection.

April 05, 2020

As always, Shelley is great, knowledgeable and very friendly, helpful. It is indeed a pleasurable experience to come back and deal with her and of course the rest of the team that she represents so we’ More

by ChalilloLXIII
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for trusting Shelly and the team at the Cowboy Toyota Service Department with taking care of your vehicle. We appreciate your loyalty to our dealership. See you next time!

April 02, 2020

I was well taken care of I was confused by the condition of the electrical system, and I was contemplating various scenarios to do the battery replacement myself, but I couldn More

by tomboettcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2020 -

Norm Reeves Toyota Dallas responded

We are happy to hear that Cowboy Toyota was able to assist with your electrical system. Thank you for trusting our Service Department with taking care of your vehicle.

March 31, 2020

Great and Quick Service Cowboy Toyota offers great customer care for vehicles servicing. They make you feel special and provide honest recommendations for service needed, no More

by VASW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Green, LEESHA BARNES
Apr 01, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate your kind words about your experience with our Service Department. Thank you for trusting Cowboy Toyota with taking good care of your vehicle. See you next time!

March 27, 2020

service Clean, friendly,courteous,professional fast washed and wiped down outside of car I am a man of few words so if you want my comments, More

by rrash3112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you received top notch customer service from Shelly. Thank you for coming to Cowboy Toyota for servicing of your vehicle.

March 24, 2020

Quality customer service Shelly Jackowski provides a high level of quality customer service recently and has for many years. She ensures my Avalon is regularly maintained an More

by Jeffery Weber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for always trusting Shelly with servicing your Avalon. We appreciate you coming to Cowboy Toyota for service. See you next time!

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