Norm Reeves Toyota Dallas - Service Center

My routine maintenance work was completed quickly. I have been a customer of Cowboy Toyota for almost 20 years, and have always received efficient service, answers to my questions, and recommendations I have been a customer of Cowboy Toyota for almost 20 years, and have always received efficient service, answers to my questions, and recommendations for improving Based on my experience, I have recommended your service department to several friends when they needed maintenance or repairs. More

Took my car in for a safety recall. Well organized, got me scheduled quickly, arranged for a loaner and took care of paperwork quickly and efficiently. Repair was done without any issues. HOWEVER, in thi me scheduled quickly, arranged for a loaner and took care of paperwork quickly and efficiently. Repair was done without any issues. HOWEVER, in this era of COVID, I was shocked at the condition of the loaner car - it was filthy and clearly had not even had basic interior cleaning, never mind sanitization. It's a shame whoever is responsible for loaner vehicles does not uphold the overall standard of this dealership. Sales, finance and service are all excellent otherwise. More

Love Cowboy Toyota. Love my service manager Justin. Always first class service. I will follow Justin no matter where he goes. He gives personalized service even when he doesn’t have to, like when he’s Always first class service. I will follow Justin no matter where he goes. He gives personalized service even when he doesn’t have to, like when he’s off the clock! Love him!! More

The service was Speedy and efficient. I was only there for texas state inspection of my vehicle but everyone I spoke with was friendly and knowledgeable. for texas state inspection of my vehicle but everyone I spoke with was friendly and knowledgeable. More

good job always very clean service area, friendly customer service, keep up the good work. would like to see some in house specials that you could add or prom always very clean service area, friendly customer service, keep up the good work. would like to see some in house specials that you could add or promote upon arrival for service More

Always greeted with friendly and professional customer service...My Expert Service Tech is Shelly J and she has kept my Toyota vehicles in tip top shape for 5+ years with honesty and integrity! service...My Expert Service Tech is Shelly J and she has kept my Toyota vehicles in tip top shape for 5+ years with honesty and integrity! More

Awesome service! Recently move to Texas and Cowboy Toyota is going to be my go to dealer for service and eventually purchased a new Toyota. Thanks!!!! is going to be my go to dealer for service and eventually purchased a new Toyota. Thanks!!!! More

Factory Recall on Avalon Excellent service as always. Process for service is very efficient, especially setting up appointment times online. Service completed within the time Excellent service as always. Process for service is very efficient, especially setting up appointment times online. Service completed within the time frame provided. Excellent customer service by Justin and Toyota! More

Excelent service Shelly takes care of my cars. I have absolute confidence that she will suggest only what is necessary to keep my cars in top condition. Shelly takes care of my cars. I have absolute confidence that she will suggest only what is necessary to keep my cars in top condition. More

Appreciate the prompt service on my new Camry. Felt a slight rub in the wheels. My service advisor ordered the parts, followed up with an appointment call, got me seen and back timely. Provided me a loan slight rub in the wheels. My service advisor ordered the parts, followed up with an appointment call, got me seen and back timely. Provided me a loaner vehicle and had the car repaired under warranty and back to me the following morning. Excellent job Leesha Barnes! More