Norm Reeves Toyota Dallas - Service Center

Jacob Fegraeus - Exceptional Customer Service Experience Saturday morning in Dallas, after shopping, my daughter's 1995 Toyota 4Runner would not start. She called "AAA" and they were not able to get it goin Saturday morning in Dallas, after shopping, my daughter's 1995 Toyota 4Runner would not start. She called "AAA" and they were not able to get it going. She called her Dad (me) in San Antonio for help and I started looking online for a dealer. Cowboy Toyota had great reviews and I called their Service Department. My good fortune, Jacob Fegraeus answered the phone and I explained the situation, all from 300 miles away. Jacob was extremely polite, knowledgeable, professional and really just plain helpful. Jacob said he would have one of Cowboy's more experienced Service Techs look at the car due to it's age...by the way, it is a great car!!! Bottom Line, by 3:00 PM Saturday afternoon, Jacob and the Service Tech had diagnosed the problem, ordered a part not on hand and pretty much had my daughter's 4Runner running again. Just truly terrific customer service and peace of mind for a Dad. We now have an amazing dealership and service department in Dallas. Thank You Jacob and the Cowboy Toyota service team. More

Service for a recall. A polite young man picked up my car and returned it, cleaner than it left. This was great during this time when it is dangerous to sit in waiting room A polite young man picked up my car and returned it, cleaner than it left. This was great during this time when it is dangerous to sit in waiting rooms. The person who was my service manager communicated often and well. I got my car back promptly. More

very good experience love the customer service at this location the icing on the cake was courtesy pick up service when I didn't have a ride to come pick up my vehicle love the customer service at this location the icing on the cake was courtesy pick up service when I didn't have a ride to come pick up my vehicle More

Shelley made the experience a personal one. She cared about my questions and hope to get her the next time I need to come in. about my questions and hope to get her the next time I need to come in. More

Service Department is aoutstanding Whenicalled regarding a fuel pump recall the required part ordered and an installation appointment made. Everyone involved was truly outstanding. All Whenicalled regarding a fuel pump recall the required part ordered and an installation appointment made. Everyone involved was truly outstanding. All promises were met and car returned at the appointrc time. If I could give them 6 stars I would. More

Very Good Experience My car was serviced very quickly, John Pena was a pleasure to work with, and the price was competitive. I will return and will recommend to family and My car was serviced very quickly, John Pena was a pleasure to work with, and the price was competitive. I will return and will recommend to family and friends More

Cowboy Service center is and always has been great? Justin and Shelly are amazing, nothing but a pleasure. This is my 4 Toyota from Cowboy, and I’ll be back for the 5th at some point! Justin and Shelly are amazing, nothing but a pleasure. This is my 4 Toyota from Cowboy, and I’ll be back for the 5th at some point! More

Great Experience I was in and out in a good time. The place was clean and comfortable. This was my second visit and I like the location because it is not far from my I was in and out in a good time. The place was clean and comfortable. This was my second visit and I like the location because it is not far from my home. More

professional and good bought a car from them and gone there many times for repairs on all my cars. Excellent service every time! I would highly recommend them! bought a car from them and gone there many times for repairs on all my cars. Excellent service every time! I would highly recommend them! More

Came in for an alignment and more problems were found Shelly took care of me and make the experience great ! Thankyou have a good one and be safe Shelly took care of me and make the experience great ! Thankyou have a good one and be safe More