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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.5
771 Reviews

771 Reviews of Norm Reeves Toyota Dallas - Service Center

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April 12, 2021

Justin always explains things and patiently answers all my questions. He returns calls promptly and provides very good service. Cost seemed high but after researching I found it's fair More

by charliekm99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Norm Reeves Toyota Dallas responded

We are glad that you were pleased with the customer service provided by Justin. Thank you for choosing Cowboy Toyota to take very good care of your vehicle.

April 12, 2021

I drive 30 miles out of my way because they provide TRUSTWORTHY service. I just hope it continues! The only complaint I have (and it is a slight one) was that the Wi-fi didn't allow me to access my com More

by Miz. C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Norm Reeves Toyota Dallas responded

We apologize for the wi-fi access but we are glad that your experience with Justin was a great one. Thank you for driving out of your way to come to Cowboy Toyota. See you next time!

April 10, 2021

My experience at Cowboy Toyota is always a pleasant one. Friendly, knowledgeable staff explain what you need to do to keep your automobile running smoothly. Shely Jackoski is fantastic!!! More

by VeronicaBCobb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that Shelly takes fantastic care of your vehicle. Thank you for letting us know that you always have a pleasant experience at Cowboy Toyota.

April 09, 2021

Always nice to deal with! Always willing to go above and beyond. Plenty of waiting area. 25 words is a lot for someone who is not a wordy person! More

by lesliewtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Norm Reeves Toyota Dallas responded

We are happy to know that you always receive the best customer service from our Service Department team. Cowboy Toyota will always do our best to take very good care of your vehicle.

April 09, 2021

Cowboy Toyota is my service center of choice. They take appointments, gete me in quickly, give honest answers even when that means I won't spend more money repairing something. Everyone is plesant and help More

by g-man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota's Service Department team to take excellent care of your vehicle. We appreciate your kind words.

March 31, 2021

Experience today was great. Carlos from service department got me checked in quickly and quoted an accurate time for waiting. Overall, everything went very smoothly and I was in and out quickly, wh More

by KDealy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for letting us know that Carlos provided fantastic customer service. Cowboy Toyota will always do our best in taking very good care of your vehicle.

March 27, 2021

Cowboy Toyota is the absolute best at customer service and everyone is extremely polite and cooperative. I have been a loyal customer for about 20 years. More

by dionne1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for your continued loyalty to Cowboy Toyota. We appreciate you and your business.

March 21, 2021

5 stars all around for every part of this dealership. Don't force me to write when I don't want to! I just want to give the stars More

by thisjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS
Apr 09, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for your five star review of Cowboy Toyota. We want to be your dealership for all of your sales and/or service needs.

March 18, 2021

As always, service department is A one in performance. Justin does a great job consistently. The work was done quickly and professionally. Cowboy Toyota is my dealership of choice in service as well as sa More

by JMelton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you always receive the best customer service from Justin and the Service Department team. We are happy to hear that Cowboy Toyota is your choice of dealership for sales and service. Thank you!

March 18, 2021

Justin Auchter has been taking care of my cars for years and has been wonderful to deal with. In fact the whole Cowboy Toyota team has made it so easy to maintain my cars. They are very friendly and very More

by f-love
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that Justin and the Service Department team always provides fantastic customer service. Cowboy Toyota will always do our very best to take good care of your vehicles.

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