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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.5
775 Reviews

775 Reviews of Norm Reeves Toyota Dallas - Service Center

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October 16, 2021

Service done: in a time efficient manner , I was pleased at how fast everything was done very professional ! Great team work! More

by Scorpio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LEESHA BARNES
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Oct 18, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota, your feedback and rating mean a lot to us. We're glad Leesha was able to help, and we hope to see you again!

October 14, 2021

Everyone is always friendly and Shelly J. Is just outstanding! She is very responsive and has been my service advisor for every Toyota I've owned. I've owned a Camry, Avalon, and currently RAV 4. Ser More

by Iberiasclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Shelly and our team here at Cowboy Toyota.

October 09, 2021

Service was done ahead of schedule. Will recommend them to friends and will use them for next service. More

by NV Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 06, 2021

My service advisor took excellent care of me. Shelly’s very responsive and kept me well informed and took care of every detail More

by billmantz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 06, 2021

Shelly jackowski was excellent. She told me what I had to do. She explained why. She was sharp and very nice. More

by Userbwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2021 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Shelly to be a positive one at Cowboy Toyota. Please don't hesitate to reach out if you need anything else.

October 01, 2021

thank you Cowboy Toyota for a positive experience with thank you Cowboy Toyota for a positive experience with my 1st 5,000 mile check up .. Ms Bobbie Adkins ( service tech ) was very courteous and frie More

by Jack Lewis
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
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Oct 03, 2021 -

Norm Reeves Toyota Dallas responded

Thank you, Jack, for letting us know what a great job our staff did in servicing your vehicle! We pride ourselves on our great customer service and work to make sure that our dealership is a place where everyone is treated fairly.

September 27, 2021

I have always been very impressed with the customer service and the professionalism of the entire staff. More

by adavis43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to leave us a five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

September 25, 2021

Shelly, my service advisor, has always taken excellent care of my cars. I wouldn’t go to another dealership. More

by PRIUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2021 -

Norm Reeves Toyota Dallas responded

We are very happy Shelly provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 22, 2021

Shelly is the best! She always takes care of me and makes sure everything goes well. More

by swanface
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2021 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words for Shelly, and for taking the time to leave us this wonderful feedback!

September 20, 2021

I had an appointment at 1 o’clock and was taken care of before 1 o’clock. I had signed up for an oil change and had no pressure to add anything to it. Complete evaluation was done with your oil change with More

by FrankR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
Report | Print
Sep 20, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time, Frank, to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

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