Norm Reeves Toyota Dallas - Service Center

I was messaged by Marsha telling me that the dealer wanted to offer me a high demand offer for my 2020 Toyota Rav 4 XLE vehicle with 67,000 miles assuming my vehicle in good conditions. I happen to se wanted to offer me a high demand offer for my 2020 Toyota Rav 4 XLE vehicle with 67,000 miles assuming my vehicle in good conditions. I happen to see something I liked and I figured I’ll take a shot and go back and see how much Norm Reeves will offer me and when they evaluated my vehicle, they gave me a price that was not a high demand offer after looking at my private sales option and trade in options KKB has a trad in value showing $20,954 . The max offer with Mohammed went from $18,000 to 20,000. I said no thank you give me my keys. I originally wanted $26,050 but I was willing to do $25,000 the bank manger or who ever the xxxx it was with Mohammed seem to be cocky because I was not accepting their offer and at that point I just wanted my keys back and instead of him more professional and saying “sir we apologize, but we cannot offer you more here is your key” he instead wanted to argue with me to the point he told me that they did not come to my house and knock on my door and made come out to get an offer and to get in a truck that I wanted, I said yes you did I got a message from Marsha telling me you would offer me a high demand offer which its a bull crap offer therefore give me my keys. As I step out looking for my vehicle, my vehicle is nowhere to be found. They had parked it all the way in the back of the lot when I had parked it in front of your dealership. Management Sales there sucks. No ethic and no respect when a customer says no is no…… I should had learned my lesson from the first experience I had with another rep not to long ago when purchasing a 2025 Rav More

The dealership is good close to home clean and the service consultant is very good service consultant is very good More

Justin Archer’s service department went out of their way to fulfill my needs. They installed a part on my truck for free & completed all the necessary services in a timely manner. to fulfill my needs. They installed a part on my truck for free & completed all the necessary services in a timely manner. More

Best service always help me out. I’m so happy for service specially for service advisor. She’s the best. I’m so happy thank you so much. I’d love to come and I recommend this place t I’m so happy for service specially for service advisor. She’s the best. I’m so happy thank you so much. I’d love to come and I recommend this place to others. Thank you. More

Carlos is the best. We always know our car will be fixed/maintained properly. Appreciate having a loaner car when necessary. We always know our car will be fixed/maintained properly. Appreciate having a loaner car when necessary. More

I came in for a routine maintenance and Sergio was very helpful and informative throughout the entire process. helpful and informative throughout the entire process. More

I walked out of norm reeves Toyota with out any concerns thanks to Sergio and his service ! thanks to Sergio and his service ! More

Shelly is the best! Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. More

Carlos is a super employee he is always ready to help with any car repairs with any car repairs More

Sergio does an outstanding job every time, I’ve had him for a couple of times now and he is always really helpful & has great customer service !! for a couple of times now and he is always really helpful & has great customer service !! More