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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.6
717 Reviews

717 Reviews of Norm Reeves Toyota Dallas - Service Center

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December 20, 2024

Got me a appt right away! ! Quick service! John Peña is the best! I’ve been coming to him for years! More

by Claireh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

The service was done in a timely manner. The service agent kept me informed of what I needed on my car. More

by Narsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

Super rude! It was a very unpleasant visit! I did not like the way I was treated More

by PAO.RODRIGUEZ817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOHN PENA
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

Maintained high quality Cowboy Toyota was known for. Shelly was marvelous and maintenance and adjustments were fast More

by CaptainBobC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Shelly is the best, as always. Way over priced now. Might as well go to Sewell. More

by LIPPAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Since you took over Cowboy Toyota, everything has gone to xxxx. I brought my truck in over a week ago, only to find that the master cylinder and brake booster needed to be replaced. Within 10 minutes of lea More

by HICKLAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

Service advisor was awesome. Great communication. Very knowledgeable Made it easy and painless Quick and easy More

by GREEKCARMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

Shelly was super professional and friendly. Giver her a raise and a bonus. She deserves them both. More

by mbronson09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

That's wonderful to hear that Shelly provided you and your Toyota such excellent service! We will keep your suggestions in mind and hope that you will return in the future. Thank you!

December 15, 2024

Nice people Efficient service Clean restrooms Good location Changing the name to me was not the end of the world but the transition is very unprofessional More

by SMS323232
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

Your input is valuable because it helps us to understand what is working and what is not. Thanks for the positive words regarding our staff, the service, and our facility. Please let us know what issues you faced during the transition, and we can improve any services that are lacking. Thank you, and we look forward to serving you again!

December 14, 2024

Shelly has taken care of all of my cars for over ten years! She is the best! More

by RODNEY.ORSAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

We're so lucky to have Shelly taking care of customers like you, Rodney! She keeps customers coming back for more. Thanks for staying with us for more than a decade--it shows we're doing something right! See you next time!