Norm Reeves Hyundai of Irving

Purchase of 2019 Veloster Jim Pilarski was a great sales rep. No pressure. Provided me a great experience. Got what I wanted at the best price in the metroplex. Jim Pilarski was a great sales rep. No pressure. Provided me a great experience. Got what I wanted at the best price in the metroplex. More

My New 2019 Santa Fe I couldn’t be happier with my experience at Freeman Hyundai! My Salesman, Larry Chase was wonderful. Larry took the time to explain all the features o I couldn’t be happier with my experience at Freeman Hyundai! My Salesman, Larry Chase was wonderful. Larry took the time to explain all the features of the car and set up the Blue link. After a few days he even followed up with a phone call to make sure I was happy with the car. The paperwork even took a lot less time then I expected. :) More

Fast, friendly, helpful and great work! I needed to get some minor work done to my car (remove scratches) and the team did an outstanding job accommodating my request, as well as my schedule I needed to get some minor work done to my car (remove scratches) and the team did an outstanding job accommodating my request, as well as my schedule. The car looked great! More

5 stars only for service, not Sales Service is always excellent. I brought my previous Hyundai here for 10 years. No complaints. However, I tried to buy a car here a couple of years ago Service is always excellent. I brought my previous Hyundai here for 10 years. No complaints. However, I tried to buy a car here a couple of years ago because of my long service relationship, and they quoted me the highest price of all the dealers I went to. And, they would not even budge on price. I went elsewhere to purchase my car, but came back for the service. I will never recommend buying a car here, but will recommend the service. More

Oil Change I was at the dealership to have my oil changed and tires checked. I waited in the comfortable customer lounge. The service was completed quickly and s I was at the dealership to have my oil changed and tires checked. I waited in the comfortable customer lounge. The service was completed quickly and since I had a coupon, the charge was minimal. More

Went above and beyond I visited because I had a service appointment, so I dropped my car off and I left for a few hours. My boyfriend drove me back to pick up my car and he I visited because I had a service appointment, so I dropped my car off and I left for a few hours. My boyfriend drove me back to pick up my car and he accidentally locked his keys in his car. I believe Aaron was my service advisor. He got the VIN and asked the parts department to create a copy of the key, and he didn't charge us for the key. My service appointment was already going very smoothly, and Aaron's communication with me was great - it was easy to call him back and get an update on my car while I was away. Helping out my boyfriend was a nice thing for Aaron to do that was not necessary at all, but made a huge impact on us! I'll definitely be coming back for service in the future! More

Concerns Employees need to wear name tags and introduce themselves to you......also, while sitting in the customer lounge, which is extremely noisy with the tv Employees need to wear name tags and introduce themselves to you......also, while sitting in the customer lounge, which is extremely noisy with the tv volume, I observed very bad attitudes exhibited by the parts department employees......they don’t seem happy and they slam phones.....maybe you need to separate customer lounge from parts department More

Very responsive answering questions about new car Everyone at the dealership is responsive and friendly. I purchased a new car there 3 1/2 years ago and had a very positive experience then, to includ Everyone at the dealership is responsive and friendly. I purchased a new car there 3 1/2 years ago and had a very positive experience then, to include all the times I brought my car in to be serviced. So naturally, I wanted to buy my next car there. More

First Class Experience! Jim Pilarski was very professional, knowledgeable, and helpful. Would definitely recommend Jim to our family and friends. He took all the time we ne Jim Pilarski was very professional, knowledgeable, and helpful. Would definitely recommend Jim to our family and friends. He took all the time we needed to show us all the features of our new Santa Fe. Receptionist greeted us promptly and courteously! More

Best Service in the DFW area. I had a service recall on my car and I scheduled my service appointment several times due to various conflicts. My service tech. bent over backwards I had a service recall on my car and I scheduled my service appointment several times due to various conflicts. My service tech. bent over backwards to accomodiate my schedule. However, once I got there, my service associate, Anna had me in and out in record time. Grumpy More