Norm Reeves Hyundai of Irving

Very good experience...again This was the second service on my 2019 Elantra, and Scott and Kenneth took care of things this time. Scott had taken care of my first service. As with This was the second service on my 2019 Elantra, and Scott and Kenneth took care of things this time. Scott had taken care of my first service. As with the last time, it was a very good experience - I waited while the did the service, Scott told me exactly what they would do, how much time it would take. I caught up on work in the customer lounge while I waited, and the car was ready a little before time, all washed and ready to go. Very happy with the service and attention I got... More

Trade In Experience I was just looking for options to trade in my 2018 Elantra for an SUV, I do not have a good credit but when submitted my inquiry online I was reached I was just looking for options to trade in my 2018 Elantra for an SUV, I do not have a good credit but when submitted my inquiry online I was reached out by Sandee and gave me the hope I needed, we scheduled a meeting and she was very patient with us showing us different models that would adjust to our budget and needs. we walked out with a 2019 Tucson we loved, no money down, just our trade in car. Amazing Customer Service from all parties involved. More

WARRANTY WORK My experience was mostly good, I just had specifically asked the service adviser if I would get the 15 pt inspection & he said I would, cause I wanted My experience was mostly good, I just had specifically asked the service adviser if I would get the 15 pt inspection & he said I would, cause I wanted my fluids topped off. It didn't get done once my car was ready, so they had to do it after the fact when I asked them about it. Other than that, everything was fine. More

Putting on hood and trunk ornaments. Love them. I didn’t have the Genesis ornaments on 2013 cars. I have always wanted them. Found them on Amazon. 15.00 ....... to put on my car so Love them. I didn’t have the Genesis ornaments on 2013 cars. I have always wanted them. Found them on Amazon. 15.00 ....... to put on my car so I can advertise for you .......I paid 158.00.... BUT I LOVE MY CAR. IT ONLY HAS 45,000 miles on my car...... plan on driving it till I die or quit driving. I am 85 and doing well!!!!!! Hope for along time!!!!!!! JoAnn R. ELLIS Dallas, Tx. More

Purchase Experience Jim was friendly, efficient, and very helpful. He was knowledgeable about the vehicle and answered all our questions cleanly and quickly. There was Jim was friendly, efficient, and very helpful. He was knowledgeable about the vehicle and answered all our questions cleanly and quickly. There was no heavy sales pressure More

A Great Experience From my very first contact with the salesman things were better than dealing with other dealerships. Here I was provided more information that help m From my very first contact with the salesman things were better than dealing with other dealerships. Here I was provided more information that help me understand what most other dealerships were doing but not telling me. And in my case Freeman was discounting the car I wanted more than any other dealership. The discount was right off the bat, with no haggling and no tricks. In my case thousands more discount than any place I had contacted up to that point. Later after finalizing numbers with all dealerships, Freeman was still best. The staff was friendly and efficient. They understood what kind of buyer I was and did not try to waste my time with unnecessary items. The biggest problem this dealership has is contact and internet presence. Their presence on TrueCar was excellent and it is what first drew me to them. But there search presence on Google, trying to get to valid website and phone number is horrendous. My best recommendation is if you end up at the dealership, grab some cards including those from service so you have good contact #s. I actually called a couple of different numbers from the web trying to reach service. The operator made it sound like I was at the right place and I did end with a voice mail system that sounded right, but never heard back. Then I flipped to the back of on of my manuals and found a card. I dialed the number, the service manager answers and I get everything I need on the spot. More

Recall Very quick and nice Fast resolved the problem. Very friendly services experience I had to come back to the shop because of heavy smoking though. Very quick and nice Fast resolved the problem. Very friendly services experience I had to come back to the shop because of heavy smoking though. More

I bought a car in March and now in Oct. The Freeman team was very good that I came back. The treated me very well and was able to make it work to get me into the new car. I can’t remember everyone I encount was very good that I came back. The treated me very well and was able to make it work to get me into the new car. I can’t remember everyone I encountered in sales or service but all very great. More

Not Expecting the Service I Received We bought a new Hyundai Santa Fe 4 months ago. When we signed all the paper work we were told out first service would be free. I have not used a Dea We bought a new Hyundai Santa Fe 4 months ago. When we signed all the paper work we were told out first service would be free. I have not used a Dealership for service in over 15 years. I said what the heck, since it is free I will try it. I drove our Santa Fe into the Service Department and was greeted professional by a trainee. Ken, the Service Representative, approached me, we discussed what service i required, I explained to him that the air pressure in one of the tires was extremely low. I then asked him how long the service would take and was told about one hour. Ken showed me where the lounge was and I settled in to what I thought was going to take hours. 20 Minutes later Ken came in and told me that there was a nail in the side wall of the tire and it could not be repaired. I explained that we had purchased tire insurance when we purchased the car. He took care of the insurance and changed the tire. While checking out Ken helped me get my Blue Link working. All this was accomplished with professionalism, caring and an sense of urgency so as the customer does not have to spend all day waiting. Thanks to Ken and his team I will return and use the service department in 3 months or 3750 miles. Al Cramer More

Great Service I was a walk in and I was greeted right away, Staci Casey listened to what I wanted in a car and delivered. Buying a new car can be extremely overwhel I was a walk in and I was greeted right away, Staci Casey listened to what I wanted in a car and delivered. Buying a new car can be extremely overwhelming and I came out very confident in my purchase. More