Norm Reeves Hyundai of Irving

Scott got me in and out in no time! My battery died over the weekend. I called before coming in to see if I still had a pro-rated amount on the battery, and Chris in the Part Department My battery died over the weekend. I called before coming in to see if I still had a pro-rated amount on the battery, and Chris in the Part Department let me know that I did. When I came in, Scott greeted me, asked me about my issue, started the service order, and let me know what the estimated time would be; he then went and spoke to a technician to see if they would be able to change my battery earlier than he originally quoted me - the technician said yes, and assured me it wouldn't take much time. I was in and out in less than an hour. Very happy with the service! James N. More

Actual honesty - I'm in shock After doing the research and deciding on what vehicle I wanted I searched area dealers. I asked for total "drive off the lot" prices because I HATE h After doing the research and deciding on what vehicle I wanted I searched area dealers. I asked for total "drive off the lot" prices because I HATE haggling and will not do it. I also cannot stand to be lied to. I was exceedingly clear on both of these points prior to going to dealers. I literally went to three dealerships after getting these "Final Quotes" only to find that ALL THREE had been dishonest and tried to badger me into paying higher prices for undisclosed dealer add ons, etc (in addition to things listed and discussed and agreed on). One even sold the car I was headed to the dealership to buy (yes, I was working with a specific salesperson, we had a set appointment time and he knew I was enroute to meeting him/buying the car) - but he was more than willing to sell me a higher trimmed car when I got there. The irony is I would have paid the higher price for the add ons, but I will NOT work with someone I cannot trust. I was disgusted and tired of looking and decided to just keep my old car. However, by a fluke I ended up in Irving just down the street from Freeman so I thought I would look. On their website was listed the EXACT car - color, engine, trim - that I had been looking for (and had been willing to compromise on because I couldn't find the whole package anywhere else). I went by, the car was sitting on the lot, the price was the EXACT price quoted on their site. I expressed my shock and happiness and was told - "Yeah, we get that a lot. Especially from people who have been to other places." Thank you Freeman for being exactly what you presented yourself to be. A little over an hour from arriving at dealership I drove off in my new SUV - I was probably the easiest sale Freeman made in October. More

Had recall work and oil change completed. Herb was great to work with. Will be back soon for state inspection, brakes, and a belt change. to work with. Will be back soon for state inspection, brakes, and a belt change. More

You have my total confidence in your service Dept with Ken Demarest there. In fact, the whole team is always friendly and customer service oriented. Makes owning a Hyundai that much better! Ken Demarest there. In fact, the whole team is always friendly and customer service oriented. Makes owning a Hyundai that much better! More

Wonderful Service This is the second time I have had to come buy a car and Sandee helped me both times and she was wonderful both times. She is a wonderful salesperson This is the second time I have had to come buy a car and Sandee helped me both times and she was wonderful both times. She is a wonderful salesperson I would highly recommend her to anyone who is in the market for a new or used car. She goes that extra mile for the people that come to buy from Freeman Hyundai. More

Great experience thanks to Sandie and finance dept. Love my new car I was impressed with dealership and would recommend it to friends. Thanks again my new car I was impressed with dealership and would recommend it to friends. Thanks again More

This dealership is friendly, honest, and has integrity. We lived 5 hours away and they reserved a very popular vehicle for us. They could have sold it at anytime. We lived 5 hours away and they reserved a very popular vehicle for us. They could have sold it at anytime. More

excellent service I have visited Freeman Hyundai to replace the engine oil. The service was very satisfactory and people were very friendly to me. Thank you Freeman Hyu I have visited Freeman Hyundai to replace the engine oil. The service was very satisfactory and people were very friendly to me. Thank you Freeman Hyundai. More

Great Customer Service! No matter how long it has been, Ken, always remembers my name! The rest of the staff remembers what I do for a living and it makes me smile. No matter how long it has been, Ken, always remembers my name! The rest of the staff remembers what I do for a living and it makes me smile. More

quick service I dropped off my car thinking it would take them all day. It only took them 2 hours. I should have just waited on it. lol I dropped off my car thinking it would take them all day. It only took them 2 hours. I should have just waited on it. lol More