Norm Reeves Hyundai of Irving

Excellent service I was in and out in a reasonable amount of time. Everyone in the service dept. has been very helpful and courteous. I have had my Tuscan serviced at I was in and out in a reasonable amount of time. Everyone in the service dept. has been very helpful and courteous. I have had my Tuscan serviced at Freeman since I bought it and always courteous. More

Awful Experience This review is specific to Hyundai service. Brought my Genesis in for oil change and tire rotation and was told it would take 1.5 hours. Seemed like This review is specific to Hyundai service. Brought my Genesis in for oil change and tire rotation and was told it would take 1.5 hours. Seemed like a long time for simple service but appreciated being provided proper time expectations. A little over 2 hours later I am told the car is ready. Never heard from a service advisor the entire time and I had to ask for checkpoint list to be printed and provided. Several services were recommended on sheet including coolant flush and alignment which are services that were performed around 5 months and 7000 miles ago. At this point I was not thrilled with my experience but things got much when I walked out to my car and saw a rather large visible scratch on the driver side door. I went back in to point this out and the advisor who I never saw or spoke with until this point pulled out the iPad to compare pictures from when I first brought car in. None of the pictures had a clear image of the door. He tried to then buff it out to no avail and then claimed it wasn't that obvious. He seemed to think all was well so I asked to speak with the manager. Larry came out and also made the claim that it wasn't that obvious but did offer to take car back to attempt to use electric buffer. 10 or so mins later the car was back with the scratch still in place and very visible. Larry didn't really seem to care and I got the sense from him that he thought I was lying. He did make a weak offer of painting the door but at that point I did not want to have any further dealings with Freeman. My car is older and has more than its share of dings but I am 100 percent certain this is new because it is on the middle of the driver side door that I see every time I walk up to car. I can honestly say this was one of the worst customer service experiences I have ever hadand will never go back to Freeman Hyundai Service. More

QUALITY SALES PERSON THE VEHICLE WAS NOT OVER PRICED. THE SALES PERSON WAS UP FRONT REGARDING THE CONDITION OF THE VEHICLE AND HE WAS NOT PUSHY. HE IS ALSO FRIENDLY. THE VEHICLE WAS NOT OVER PRICED. THE SALES PERSON WAS UP FRONT REGARDING THE CONDITION OF THE VEHICLE AND HE WAS NOT PUSHY. HE IS ALSO FRIENDLY. More

Excellent! Having Sandee Jimenez as our sales person was a great experience. She was very welcoming and transparent threw the process of viewing the cars and try Having Sandee Jimenez as our sales person was a great experience. She was very welcoming and transparent threw the process of viewing the cars and trying them. We would recommend her and the dealership 100%. More

Excellent service Quality service. Complete analysis of problem with air conditioner and parts replaced without any further issues. Would highly recommend Freeman Hyund Quality service. Complete analysis of problem with air conditioner and parts replaced without any further issues. Would highly recommend Freeman Hyundai for any service or new purchase, More

Superb Everyone we have worked with at Freeman Hyundai/Freeman Genesis has been great — friendly , professional and customer-focused. They call to keep us in Everyone we have worked with at Freeman Hyundai/Freeman Genesis has been great — friendly , professional and customer-focused. They call to keep us informed. When we go there for service, the waiting room is spacious, comfortable and quiet. But since Genesis has become a unique brand, we have loved taking advantage of the concierge service. With Bradley coming to get my G80, and leaving a new one for me to drive, it makes my life so much easier!! More

Dealership Roulette I'd been using another dealership since purchasing my 2013 Hyundai Accent; tried Freeman as they're recommended by Jerry Reynolds on The Car Pro Show. I'd been using another dealership since purchasing my 2013 Hyundai Accent; tried Freeman as they're recommended by Jerry Reynolds on The Car Pro Show... Travel 24 miles bypassing other dealerships? WORTH IT!! More

Recall,state inspection, maintenance As always...excellent service. All of my needs were covered in a timely fashion. Having been a 13+ year customer, i was greeted and treated like fam As always...excellent service. All of my needs were covered in a timely fashion. Having been a 13+ year customer, i was greeted and treated like family, which I appreciate so much!! Freeman Hyundai is the best!! More

Efficient and Friendly Easy efficient and friendly visit for service. I was able to work while waiting on the free WiFi. Car was detailed perfectly. Great experience! Thx! Easy efficient and friendly visit for service. I was able to work while waiting on the free WiFi. Car was detailed perfectly. Great experience! Thx!! More

Excellent, reliable service Appreciate the excellent and reliable service at this dealership. They have always taken good care of my maintenance on this vehicle and go the extra Appreciate the excellent and reliable service at this dealership. They have always taken good care of my maintenance on this vehicle and go the extra mile. Always appreciate the shuttle service as well to avoid conflicts with my work schedule. Thank you, Ken, for helping me resolve my final billing and clarifying my service issues on this last visit. More