Norm Reeves Hyundai of Irving

I bought a car in March and now in Oct. The Freeman team was very good that I came back. The treated me very well and was able to make it work to get me into the new car. I can’t remember everyone I encount was very good that I came back. The treated me very well and was able to make it work to get me into the new car. I can’t remember everyone I encountered in sales or service but all very great. More

Not Expecting the Service I Received We bought a new Hyundai Santa Fe 4 months ago. When we signed all the paper work we were told out first service would be free. I have not used a Dea We bought a new Hyundai Santa Fe 4 months ago. When we signed all the paper work we were told out first service would be free. I have not used a Dealership for service in over 15 years. I said what the heck, since it is free I will try it. I drove our Santa Fe into the Service Department and was greeted professional by a trainee. Ken, the Service Representative, approached me, we discussed what service i required, I explained to him that the air pressure in one of the tires was extremely low. I then asked him how long the service would take and was told about one hour. Ken showed me where the lounge was and I settled in to what I thought was going to take hours. 20 Minutes later Ken came in and told me that there was a nail in the side wall of the tire and it could not be repaired. I explained that we had purchased tire insurance when we purchased the car. He took care of the insurance and changed the tire. While checking out Ken helped me get my Blue Link working. All this was accomplished with professionalism, caring and an sense of urgency so as the customer does not have to spend all day waiting. Thanks to Ken and his team I will return and use the service department in 3 months or 3750 miles. Al Cramer More

Great Service I was a walk in and I was greeted right away, Staci Casey listened to what I wanted in a car and delivered. Buying a new car can be extremely overwhel I was a walk in and I was greeted right away, Staci Casey listened to what I wanted in a car and delivered. Buying a new car can be extremely overwhelming and I came out very confident in my purchase. More

Great Service It was again a great oil change service it was our 5th time and am pretty sure will come back again when service is due. It was again a great oil change service it was our 5th time and am pretty sure will come back again when service is due. More

Best service experience ever. I called to see if they had a cancellation so they could work my car in for an oil change. I advised that I was going to be on the area. Scott said I called to see if they had a cancellation so they could work my car in for an oil change. I advised that I was going to be on the area. Scott said to ask for him and he would get me taken care of. He did just what he said he would do. More

Still the same Once again your team of technicians have proven themselves. I had an appointment with Ken and they took the car on time. I told them I needed it bac Once again your team of technicians have proven themselves. I had an appointment with Ken and they took the car on time. I told them I needed it back by 12:30 and it was ready by 10:30. More

Always awesome! I absolutely love Freeman Hyundai, from my purchase experience to service they are absolutely top notch! The Service Department was fast and friendly, I absolutely love Freeman Hyundai, from my purchase experience to service they are absolutely top notch! The Service Department was fast and friendly, I will always purchase and have my car serviced at Freeman! More

Service - Oil Change I recently took my Santa Fe to Freeman Hyundai for a scheduled oil change. I am very happy with everything from the ease of making the appointment to I recently took my Santa Fe to Freeman Hyundai for a scheduled oil change. I am very happy with everything from the ease of making the appointment to the car wash at vehicle delivery. More

Daisy was phenomenal!! Nothing is as stressful as buying a car by yourself! Especially your first one. I pulled up in my beat up hand-me-down car and Daisy walked right outs Nothing is as stressful as buying a car by yourself! Especially your first one. I pulled up in my beat up hand-me-down car and Daisy walked right outside to greet me. She stayed within my budget and style and was happy the whole way through. She offered a trade in for my car and helped explain everything throughly. I even came back and bought a second car from her! 😄 Awesome sauce all around. More

Hyundai service center The service techs were attentive precise and informative. The mechanic Pat was very informative and explained each repair. Overall atmosphere was fri The service techs were attentive precise and informative. The mechanic Pat was very informative and explained each repair. Overall atmosphere was friendly and customer oriented. More