Norm Reeves Hyundai of Irving

Great Customer Service! No matter how long it has been, Ken, always remembers my name! The rest of the staff remembers what I do for a living and it makes me smile. No matter how long it has been, Ken, always remembers my name! The rest of the staff remembers what I do for a living and it makes me smile. More

excellent service I have visited Freeman Hyundai to replace the engine oil. The service was very satisfactory and people were very friendly to me. Thank you Freeman Hyu I have visited Freeman Hyundai to replace the engine oil. The service was very satisfactory and people were very friendly to me. Thank you Freeman Hyundai. More

Very good experience...again This was the second service on my 2019 Elantra, and Scott and Kenneth took care of things this time. Scott had taken care of my first service. As with This was the second service on my 2019 Elantra, and Scott and Kenneth took care of things this time. Scott had taken care of my first service. As with the last time, it was a very good experience - I waited while the did the service, Scott told me exactly what they would do, how much time it would take. I caught up on work in the customer lounge while I waited, and the car was ready a little before time, all washed and ready to go. Very happy with the service and attention I got... More

quick service I dropped off my car thinking it would take them all day. It only took them 2 hours. I should have just waited on it. lol I dropped off my car thinking it would take them all day. It only took them 2 hours. I should have just waited on it. lol More

Trade In Experience I was just looking for options to trade in my 2018 Elantra for an SUV, I do not have a good credit but when submitted my inquiry online I was reached I was just looking for options to trade in my 2018 Elantra for an SUV, I do not have a good credit but when submitted my inquiry online I was reached out by Sandee and gave me the hope I needed, we scheduled a meeting and she was very patient with us showing us different models that would adjust to our budget and needs. we walked out with a 2019 Tucson we loved, no money down, just our trade in car. Amazing Customer Service from all parties involved. More

WARRANTY WORK My experience was mostly good, I just had specifically asked the service adviser if I would get the 15 pt inspection & he said I would, cause I wanted My experience was mostly good, I just had specifically asked the service adviser if I would get the 15 pt inspection & he said I would, cause I wanted my fluids topped off. It didn't get done once my car was ready, so they had to do it after the fact when I asked them about it. Other than that, everything was fine. More

Putting on hood and trunk ornaments. Love them. I didn’t have the Genesis ornaments on 2013 cars. I have always wanted them. Found them on Amazon. 15.00 ....... to put on my car so Love them. I didn’t have the Genesis ornaments on 2013 cars. I have always wanted them. Found them on Amazon. 15.00 ....... to put on my car so I can advertise for you .......I paid 158.00.... BUT I LOVE MY CAR. IT ONLY HAS 45,000 miles on my car...... plan on driving it till I die or quit driving. I am 85 and doing well!!!!!! Hope for along time!!!!!!! JoAnn R. ELLIS Dallas, Tx. More

Purchase Experience Jim was friendly, efficient, and very helpful. He was knowledgeable about the vehicle and answered all our questions cleanly and quickly. There was Jim was friendly, efficient, and very helpful. He was knowledgeable about the vehicle and answered all our questions cleanly and quickly. There was no heavy sales pressure More

A Great Experience From my very first contact with the salesman things were better than dealing with other dealerships. Here I was provided more information that help m From my very first contact with the salesman things were better than dealing with other dealerships. Here I was provided more information that help me understand what most other dealerships were doing but not telling me. And in my case Freeman was discounting the car I wanted more than any other dealership. The discount was right off the bat, with no haggling and no tricks. In my case thousands more discount than any place I had contacted up to that point. Later after finalizing numbers with all dealerships, Freeman was still best. The staff was friendly and efficient. They understood what kind of buyer I was and did not try to waste my time with unnecessary items. The biggest problem this dealership has is contact and internet presence. Their presence on TrueCar was excellent and it is what first drew me to them. But there search presence on Google, trying to get to valid website and phone number is horrendous. My best recommendation is if you end up at the dealership, grab some cards including those from service so you have good contact #s. I actually called a couple of different numbers from the web trying to reach service. The operator made it sound like I was at the right place and I did end with a voice mail system that sounded right, but never heard back. Then I flipped to the back of on of my manuals and found a card. I dialed the number, the service manager answers and I get everything I need on the spot. More

Recall Very quick and nice Fast resolved the problem. Very friendly services experience I had to come back to the shop because of heavy smoking though. Very quick and nice Fast resolved the problem. Very friendly services experience I had to come back to the shop because of heavy smoking though. More