Norm Reeves Hyundai of Irving

Great Experience I was looking for a used Ford Escape for my daughter. I have not purchased a used car in decades, so I was very apprehensive about the whole process. I was looking for a used Ford Escape for my daughter. I have not purchased a used car in decades, so I was very apprehensive about the whole process. I went by Freeman Hyundai to check out a low-mileage 2012 Ford Escape and was greeted by John Luke. I was treated with the utmost respect by John, and felt absolutely no pressure to purchase the vehicle. Freeman Hyundai had just received the SUV, and John let me test drive it before it had even been cleaned by the dealership. Later he let me keep it overnight so I could get it checked out by a third party mechanic. After agreeing on a price, we made the deal in short order. John Luke was open and honest with me about the SUV and that made the buying process go much smoother. He is a true credit to the used car industry. I appreciate his honesty, courtesy, and professionalism. I have no regrets doing business with John Luke, or Freeman Hyundai. I recommend them with no reservations. More

Great Customer Service Experience Thank you, Josue Escoto & Brian Basevi for an Excellent customer service experience! You two gentlemen definitely went over and beyond in assisting u Thank you, Josue Escoto & Brian Basevi for an Excellent customer service experience! You two gentlemen definitely went over and beyond in assisting us in purchasing our new vehicle. My husband and I are very pleased and we will return in the near future! More

The Good, The Bad, and the Ugly I want to report a very positive experience with the Internet Sales Manager David Foster at Freeman Hyundai, and a very bad experience with another d I want to report a very positive experience with the Internet Sales Manager David Foster at Freeman Hyundai, and a very bad experience with another dealer on the very same car. I was car shopping by using TrueCar estimates from Consumer Reports which is supposed to guaranty a price and an in stock car before you visit the dealer. My first disaster was at Alan Samuals Hyundai in Fort Worth. I called ahead and these guys said the had the car in stock at the TrueCar price. As soon as I arrived at the dealer, I showed the salesperson the Truecar certificate and made sure they understood that I wanted that car at that price. Sure....No problem...They said After wasting an hour or so of test driving, when we sat down to close the deal, I found out the car that I had been testing was about $2000 more than quoted because of DEALER ADD-ON'S of stuff I neither wanted nor needed. I said... just sell me a car without the add-ons and was told ALL the cars had this stuff installed. I left mad, with a bad taste in my mouth. Now here's what happened at Freeman. I called ahead and David had the car I was looking for parked right by the office and ready for inspection. The price was almost exactly what was stated in the TrueCar estimate with no useless dealer add on stuff. Now here's the best part, while closing the deal I found out that I was eligible for a 500 dollar discount for owner loyalty (I already owned another Hyundai) and also eligible fore another 500 dollar discount because I'm a veteran. That was another 1000 dollars off with no real negotiation that I wasn't even aware of! Bottom line is: I consider David Foster a good guy to deal with and he will be up front with you. The opposite can be said for Alan Samual's Hyundai sales team. More

Hyundai Genesis Purchase I did something with this dealership that I never thought I would do. I bought a used Genesis, sight unseen, and had them deliver it to Austin. John L I did something with this dealership that I never thought I would do. I bought a used Genesis, sight unseen, and had them deliver it to Austin. John Luke was a surperb person to work with. The car was delivered and was exactly what he said it would be. We got a great price, there were some minor problems with the purchase on our end, and John worked hard and got those problems solved, working even 2 weeks after the purchase was completed. I would recommend him highly as someone to deal with at this dealership. I would purchase another car from him in a heartbeat, and I will continue to refer customers to him from 3 hours away. More

Unfortunate Experience I called Freeman Hyundai in Irving, Texas the morning of August 23rd to tell them I would be there before noon. I arrived around 11:30. They had tol I called Freeman Hyundai in Irving, Texas the morning of August 23rd to tell them I would be there before noon. I arrived around 11:30. They had told me they would be ready for me but were not. I drove into the parking lot and circled the lot twice because there is no clearly marked entrance. I finally parked at the back... got out... walked to the car in question... looked inside and at other cars but there was no salesman to be found so I walked into the building. I then walked into the back of the building. Once inside, it took awhile to be acknowledged and I was finally approached by Maxanna who offered to have Jim paged because that is who I had been talking with about the car in question. Jim came over and introduced himself and advised me to deal with Maxanna because he was busy with other customers. She offers a test drive and proceeded to verify driver and went to copy license and get plates made. When she came back with the keys, the sales manager followed her over to introduce himself. She then asked if I had a trade-in to get appraised while test driving but I declined, stating that I didn't know if I was going to have a trade-in. She replied, “Well I thought we could save some time by doing both at once,” adding, "I've got all day." Because of her tone, I felt pressured to agree so I replied, “I've got all year. I don't have to buy today." The sales manager then asked if I was planning on buying today and I said that I wanted to test drive it first and that I had a question on the mileage being that it had 4,500 miles and the discount did not seem to be an accurate reflection of the high mileage. Maxanna stated that at the price they were offering, she had 3 people waiting to but it. However, the sales manager chimed in and said that Maxanna was previously unaware of the price deduction, which I found odd because she had just mentioned that she had 3 other people waiting to buy. So I asked why it hadn't already been sold if there were 3 other buyers, to which Maxanna replied, "I just found out about the price reduction." Suddenly, the sales manager began to dismiss me by stating "thanks for coming out.” I stood there stunned for a moment, trying to figure out what had just happened. Then I told them both that I had a TrueCar quote for a new car without the mileage and the sales manager replied, "No one will sell it to you at that price unless it is in stock" and the car I was trying to drive was right in front of the building. The sales manager then added that he wasn’t trying to strong arm me but he wasn’t going to argue. He also added that I knew the price when I got up there. I then questioned, “So you're not even going to deal with me?” to which he replied, “No,” and he turned around and walked away. Then Maxanna had the audacity to ask if I still wanted to test drive to which I replied, “I think we are leaving.” On my way out, they both sarcastically said, “Nice to meet you.” Patrons, do yourself a favor and stay away from this dealership. It is not obvious that they are used to applying old-school passive aggressive tactics that just do not sit right with me. No one should be treated this way. Their lack of professionalism revealed their major shortcomings when it comes to customer service. More

Purchase new 2014 Elantra After starting the first week of retirement and thinking about my future auto needs, I made a inquiry about trading my 2012 Elantra with 40K miles for After starting the first week of retirement and thinking about my future auto needs, I made a inquiry about trading my 2012 Elantra with 40K miles for the new updated 2014 model. They had $2000 in factory rebates plus the extra rebate that Freeman brings to the table. We talked to Maxanna about the trade and the specific vehicle we were thinking about purchasing. Needed a few weeks to get everything together and ready for the purchase. Maxanna located the exact vehicle we wanted and Mike Sandefur assisted in getting the vehicle and helping us get the best price for our trade-in 2012 Elantra. Then they helped to get our refunds on the extended warranty and the GAP insurance. A GREAT overall experience in getting hopefully our last NEW car. More

Darren Bridges was very helpful while I was on my mission to buy a new Hyundai Santa Fe GLS 2013. I dealt with Darren through the phone and emails only. I was emailing Darren back & forth while I was at anot to buy a new Hyundai Santa Fe GLS 2013. I dealt with Darren through the phone and emails only. I was emailing Darren back & forth while I was at another dealer (he knew it) trying to get the best deal. Darren answered all my questions promptly helping me to decide to drive another 30 minutes to Freeman or stay where I was & deal. I chose to stay where I was & deal only because the car I wanted had everything I needed. I would definitely recommend Freeman Hyundai, Look up Darren Bridges! Thanks Darren! Mary More

I went to Freeman Hyundai due to it being close to my home. I had previously owned a Hyundai and was extremely happy with it, (not purchased at Freeman), I went in to test drive the NEW Hyundai Veloster home. I had previously owned a Hyundai and was extremely happy with it, (not purchased at Freeman), I went in to test drive the NEW Hyundai Veloster (2013). Due to my credit not being strong, I knew already ahead of time what my budget was, ( I had already been approved through Santander Credit). My decision was between 2 Velosters- 1 which had 3300 miles on it with a RED STICKER SALES TAG on the rearview mirror for 18,500 or one with 0 miles for 23,900 and change. Well to me, logic was go with less expensive one, 3000 plus miles is nothing I thought, plus the sales rep Terry Gibson PROMISED to make it like NEW, meaning full detail, couple of scratches removed, rims on car buffed. (To date, only thing the car has had done, one oil change and wash)- rims and front bumper still have scratches. Believing on FAITH, I went into Finance office to sign paperwork with Brad Parker, not thinking anything, but how excited I was that I was getting a great deal on the car,plus what I wanted! Well,I signed everything and left to work, car was to be detailed at later date due to increment weather,and I had to go to work. I signed all paperwork with the X marked as told, not thinking that price WOULD be ALTERED or CHANGED, again in GOOD FAITH. After receiving my paperwork a few weeks later, 6 to be exact,(after calling various times to request it, I received most in the mail, after reviewing it closely, I noticed that SALES price was incorrect, Immediately I called the dealership and kept getting transferred from one person to other. To my dismay, I was told that as an ADULT, I should have read the binding contract, and that there was nothing that could be done. I advised that I would like to speak to GM or higher, so that they may hear my concern, I will await the call in the morning. I will post afterward. I am really disappointed with this,as I thought that the CAR SALES Business Reputation had changed, and thought, that there were HONEST,HARDWORKING, TRUE TO WORD people in the business. GUESS NOT?!?!?! More

We were looking to purchase a new Elantra Coupe. Freeman Hyundai had a couple of the only ones in the area so we decided to pay them a visit. From the moment we walked in everything was handled professional Hyundai had a couple of the only ones in the area so we decided to pay them a visit. From the moment we walked in everything was handled professionally. We were originally paired with a salesman by the name of Morgan Felton, but apparently he got the pink slip during our week long purchase process. We drove the automatic coupe in stock but we were really looking for a manual so Freeman said that they would send someone to pick one up from Louisiana. Getting to the price was the easiest negotiation a car dealership has ever seen. We told Morgan the price was a little bit high, so he went to talk to his manager, Trent. After a brief break, Trent comes out of the back and tells us the price, which was extremely good, and that he can't go any lower. But we didn't need to as it was a very attractive offer and we couldn't have gotten anywhere close at another dealership. And to top it off we didn't have to sign anything or put down a payment until we saw the car in person when it was delivered later in the week. Overall a very professional dealership that will not waste your time or try to squeeze the most money out of them. I would highly recommend this dealership based on the four or five people that we dealt with through the whole process and how everything was handled. Even though this dealership is not my closest Hyundai dealership I would purchase another vehicle with them because of this experience. A+ More

This is our fourth car we have bought from Freeman Hyundai. They have provided us with everything we asked for at a fair price. They are phenomenal! I would recommend them to anyone. Hyundai. They have provided us with everything we asked for at a fair price. They are phenomenal! I would recommend them to anyone. More