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Norm Reeves Hyundai of Irving

Irving, TX

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Employees
Reviews
Vehicles
4.5
1,426 Reviews
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1800 E Airport Fwy

Irving, TX

75062

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Showing 1,426 reviews

March 11, 2025

Was satisfied with the oil change. It did take a little longer wait time. Was able to get an appointment quicker. More

by rskv07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen lake
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Mar 11, 2025 -

Norm Reeves Hyundai of Irving responded

It makes us happy that you had a satisfactory oil change! We appreciate your patience in waiting for your Hyundai. Thanks so much, and be sure to check out service specials to get more value our of your visit!

March 10, 2025

The Hyundai service department is extremely helpful and good about keeping the maintenance and/or repairs on schedule as promised. More

by janetborgman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
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Mar 10, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for trusting us with your Hyundai’s care, Janet! We’re committed to earning your loyalty through consistent, reliable service. We’ll see you next time you’re due for maintenance!

March 10, 2025

Dealership was good. They were on time.. seevice was great nothing bad to say. Had snacks More

by patcorn13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim Ali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Stapleton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for your feedback, Pat! We’re glad we could make your service experience quick and easy, and you could grab a snack while you waited for your Hyundai. We look forward to helping you with all your future maintenance needs!

March 06, 2025

Had appointment and was there 3 and a half hours. If David Pearson had not taken care of me would have never been back. It was my 4 or 5 visit to service department. Wanting new car this year well th More

by fredheath585
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian, David the people 5 star service 1
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Mar 07, 2025 -

Norm Reeves Hyundai of Irving responded

We appreciate you bringing up the delays you experienced during your Hyundai service visit, Fred. We will investigate what caused the delays and strategize how we can fix them. Thanks for sticking with us and with David. We hope to be able to help you find a new set of wheels. If you'd like to discuss this in more detail, please reach out to our Service Manager, Ken Demarest, at Ken.demarest@normreeves.com.

March 05, 2025

Work was completed in time quoted, waiting area is always clean, easy to make appt, staff I encountered friendly and informative. More

by cmw1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
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Mar 06, 2025 -

Norm Reeves Hyundai of Irving responded

That sums up our service center in the best way! We appreciate you sharing this with us about your Hyundai service visit. One other thing to bring up is our page of service specials that you can use. It helps to get extra value during your service visit. Thanks so much, and we'll see you next time!

March 03, 2025

The staff was extremely helpful! Kudos to Nico and the receptionist. They couldn’t be more helpful and responsive to my questions More

by update2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nico
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Mar 03, 2025 -

Norm Reeves Hyundai of Irving responded

We're so glad that we could answer your questions! Nico and our receptionist will be pleased to read this. Remember that you can also check out service specials before you visit again. Thank you!

March 03, 2025

They are just fine. Good service and service people. Also ladies in office are nice and helpful. More

by patsynicholson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Mar 03, 2025 -

Norm Reeves Hyundai of Irving responded

Sounds like a wonderful service visit for your Hyundai, Patsy! When you're ready for your next service appointment, feel free to go online to schedule an appointment. Thank you!

March 02, 2025

Our salesman, the manager, and the finance men were all very friendly. We had a great experience. More

by Yoli
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou M, Charlie
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Mar 03, 2025 -

Norm Reeves Hyundai of Irving responded

Congratulations on your new Hyundai, Yoli! We're so glad that the whole team came together to provide you with a satisfying experience. Thanks for letting us know, and we're here for you when you need your first service appointment!

March 01, 2025

Great customer service, stayed past closing hours to accommodate me, very reasonable deals and offers More

by vic_liaw
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lou Margetis
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Mar 03, 2025 -

Norm Reeves Hyundai of Irving responded

We wish you the very best on your new Hyundai, Vic! Your time is worth it to us, so it's no sweat that we stayed after hours for you. If you're interested in adding accessories, please let us know. Thank you!

March 01, 2025

Nice staff and my interaction was with Herman Mansel, who was very courteous and knowledgeable. He was pleasant to deal with and was responsive to my need. He gave a very good price and provided good after s More

by kmodha01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Herman Mansel
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Mar 03, 2025 -

Norm Reeves Hyundai of Irving responded

Good luck on your new Hyundai! What an exciting time made better by Herman's service to you. We're so pleased that he made the car-buying experience such a good one. Thanks so much, and we'd love to know if you named your car! Let us know at your first service appointment.

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