Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Norm Reeves Hyundai of Irving

Irving, TX

Overview
Employees
Reviews
Vehicles
4.3
1,450 Reviews
Contact Dealership
View Awards

1800 E Airport Fwy

Irving, TX

75062

Directions

By Type

Showing 1,450 reviews

April 13, 2025

Sam was very nice and effective. Although he wasn't the one fixing the car, it was done early and he was on top of communication. More

by johnson.kyra
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Apr 14, 2025 -

Norm Reeves Hyundai of Irving responded

We love hearing that Sam was communicative and helpful! That's very important to us, and we appreciate the feedback. Please let us know if there's anything else you need!

April 08, 2025

Great experience. The staff is the best and I would highly recommend Norm Reeves Hyundai to everyone !!! More

by STEPHEN.VAETH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asim Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Norm Reeves Hyundai of Irving responded

Stephen, we appreciate the stellar feedback! Having amazing customers like you is what keeps us motivated every single day. We’re always ready to roll out the red carpet for you!

April 06, 2025

Great work. Superb customer service. Mr kevin. Is the mvp. Happy camper. Thank u folks. More

by chac22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin.
Report | Print
Apr 07, 2025 -

Norm Reeves Hyundai of Irving responded

We’re delighted that Kevin made your visit such a hit! Your enthusiasm and satisfaction truly make our day. When you're due for maintenance, you might want to try our online service scheduling—it’s a convenient way to keep that great service experience rolling along!

April 06, 2025

Lou Margetis did an excellent job in explaining and demonstrating, he is very respectful, very knowledgeable and has alot of patience. He is very attention to detail. No pressure at all when buying. Wi More

by Ashley H.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Brian
Report | Print
Apr 07, 2025 -

Norm Reeves Hyundai of Irving responded

Hi Ashley, thank you for your kind words about Lou! We’re thrilled that his respectful, patient, and detailed approach made your car-buying journey smooth. At Norm Reeves Hyundai Irving, we take pride in delivering a top-notch customer experience and supporting you along the way. We'd be happy to help any friends or family you send to us!

April 04, 2025

Good Staff. Loved my experience there. Lou did everything to accommodate me and helped with everything I needed. More

by lincolntt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louie
Report | Print
Apr 07, 2025 -

Norm Reeves Hyundai of Irving responded

This review is awesome! We’re so happy that Lou went above and beyond to make your visit enjoyable. Your positive experience motivates us to continue delivering top-notch service. When you’re in the market next, check out our inventory specials for even more exciting deals!

April 01, 2025

Don’t take your vehicle here. Terrible service they don’t stand behind their work. Overcharge for their work hit you with a diagnostic fee 208.00 slow service run around to talk t More

by Lesfyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Sullivan
Report | Print
Apr 01, 2025 -

Norm Reeves Hyundai of Irving responded

We're sorry to hear you were dissatisfied with your recent experience and would like to talk to you about it. Please contact our Service Manager, Ken Demarest, at ken.demarest@normreeves.com, so he can help you. Thank you, and we hope to speak soon.

April 01, 2025

Bad service center. Got terrible service on a simple repair. Overcharged for diagnostic 208.00 kept trying to sell me things my car didn’t need. Slow service with long w More

by Lesfyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Sullivan
Report | Print
Apr 02, 2025 -

Norm Reeves Hyundai of Irving responded

We're sorry to hear you were dissatisfied with your recent experience and would like to talk to you about it. Please contact our Service Manager, Ken Demarest, at ken.demarest@normreeves.com, so he can help you. Thank you, and we hope to speak soon.

March 28, 2025

Very professional and willing to spend the amount of time that is needed to answer all your questions. More

by vickimaltese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sellie
Report | Print
Mar 28, 2025 -

Norm Reeves Hyundai of Irving responded

Vicki, we sincerely appreciate your kind words and trust in our expertise. It’s wonderful to know that our team dedicated ample time to address each inquiry with clarity. Should you ever need further insight, we encourage you to explore our robust educational resources, such as our service guides, which we created to help valued customers like you.

March 27, 2025

Excellent customer service from the staff and my service consultant Jesse Garcia every time I am here. More

by jadagrice09
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
Report | Print
Mar 28, 2025 -

Norm Reeves Hyundai of Irving responded

Your comment genuinely brightened our day! Jesse Garcia is an absolute superstar—consistently delivering extraordinary experiences that set him apart. Please consider sharing your experience with Jesse with your loved ones, so they can receive the same outstanding support.

March 26, 2025

Friendly and nice service with good communication. The quiet area chairs could use an upgrade, but overall very convenient. More

by aman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Norm Reeves Hyundai of Irving responded

Thanks for the 5-star rating and honest feedback. We take your words to heart and appreciate you taking the time out of your day to let us know what you think. It truly means a lot to all of us!

1
2
...
145