Norm Reeves Hyundai of Irving

Great car dealership! Larry was a pleasure to work with and made the purchase experience easy and enjoyable. Larry was a pleasure to work with and made the purchase experience easy and enjoyable. More

Terrible experience. Came with a referral. The salesman Lou just disappeared without any comment taking my license with him. I call him up visibly upset and he tells me h Came with a referral. The salesman Lou just disappeared without any comment taking my license with him. I call him up visibly upset and he tells me he had another customer and it was taking time. Meanwhile there are other salesmen walking up and down with no work. I start complaining and another rude manager Larry Chase is extremely rude and ask me to leave for complaining. Their car lot is full of unsold vehicles. No wonder with a sales team like this! Definitely would not recommend. I had actually come to make a deal and brought my checkbook. Glad I didn't. More

The service was absolutely amazing. They went above and beyond. I give them 5 out of stars. I will never take my car to any place else. They went above and beyond. I give them 5 out of stars. I will never take my car to any place else. More

This review is for Freeman Genesis. Great pre purchase experience. Sandy called us frequently to inform us of availability. Sandy found us the perfect vehicle. We drove from Housto Great pre purchase experience. Sandy called us frequently to inform us of availability. Sandy found us the perfect vehicle. We drove from Houston to Irving to get the vehicle. The purchasing process was so pleasant we would gladly drive 4 hrs again on our next vehicle purchase. Rodney showed us our "additional warranty options" but with no pressure, just facts. Overall I would give this Genesis purchase experience a 12 out of 10. More

The reply from a sales rep Jim Pilarski is very rude when inquiring about the vehicles inquiring about the vehicles More

I was sold a LEMON ! 1. I purchased a used Infiniti QX60 from Freeman Hyundai, after driving it for three months thick white smoke started coming out the exhaust pipe. 1. I purchased a used Infiniti QX60 from Freeman Hyundai, after driving it for three months thick white smoke started coming out the exhaust pipe. When I took it to be looked at there was slugging from the oil never being changed, even though there was an oil change sticker from freeman Hyundai said they changed it. 2. I took it back to them to see what they would do, I was told by a manager, there’s nothing that could be done cause they are not a Infiniti dealership. 3. I was then told after two days of them having my car, what they could do was an even trade, I purchased a car 4000$ less that what I had, only for them to somehow add the $4K and tell me due to inflation, taxes and title that’s the number they got. 4. I also asked about the $4000 down payment I put on the first car, I was told by the finance manager the best he could get me back was 1500$, he then adds it on to my amount being financed. 5. It’s been a month and the 1500$ I was told I was getting back by Steven VanLooy and the finance manager, they still have no update on that even though they got the check from Ally Auto for the car. The used car sales manager told me they buy cars from the auction, this time they purchased and sold the wrong one. I DO NOT recommend buy a used car not a new car from this lot. More

Sales is iffy, finance was fine. I didn't like the feeling I got from the sales guy - he gave me an odd compliment about my appearance only after my father left the room. Creeped me I didn't like the feeling I got from the sales guy - he gave me an odd compliment about my appearance only after my father left the room. Creeped me out a little. Also felt like he was trying to brag about how NOT sales-y he is, which made me suspicious. I worked with the finance office here because they share finance staff with Freeman Mazda (much better experience, and where I ultimately bought a car) and I had a good experience with the finance guy. More

I have bought 2 used vehicles from them in last 6 years and both times, it has been an awesome experience. Recently Edida Garcia attended us and she is such a wonderful sales person to deal with. No pushin and both times, it has been an awesome experience. Recently Edida Garcia attended us and she is such a wonderful sales person to deal with. No pushing for buying extras and understood our demands and found the right car for us. Again. More

Great experience and like my car purchase deal. Just watch out for those guys in finance, they upset me with their math and so called promotions. watch out for those guys in finance, they upset me with their math and so called promotions. More

Went in for a scheduled appointment (appt was scheduled 3 weeks in advanced) for recall repair for my Genesis. No one in service had any idea about the scheduled appointment and the reason provided as that t weeks in advanced) for recall repair for my Genesis. No one in service had any idea about the scheduled appointment and the reason provided as that the appointment reminders are auto generated and Freeman doesn’t have the part available to service the recall. Makes no sense why schedule an appointment when you don’t have the part or even a decency to call and notify regarding lack of replacement part availability in advance. Again, the dealership sent out reminder for servicing the recall appointment via email and text. To all Genesis owners please don’t take your car for recall that’s been issued by Genesis to Freeman Hyundai Genesis in Irving, Texas. This recall is safety related and issue is reported to NHTSA as well. I don’t think this dealership is ready to service recalls on Genesis. For sales they can sell Genesis but for servicing Genesis products they are not ready yet. More