Norm Reeves Hyundai of Irving

It was a painless and easy process. I plan to buy again assuming I stay with Hyundai I plan to buy again assuming I stay with Hyundai More

I traded my 2023 Elantra for the 2025 Elantra and they did not pay it off as agreed. This damaged my credit score. The finance manager assured me he would take care of it when I went back to bring it to h did not pay it off as agreed. This damaged my credit score. The finance manager assured me he would take care of it when I went back to bring it to his attention but did not. More

I had an excellent experience working with Juan. As a newcomer to the U.S., I found many aspects of the process unfamiliar, but Juan was incredibly patient. He took the time to explain every detail As a newcomer to the U.S., I found many aspects of the process unfamiliar, but Juan was incredibly patient. He took the time to explain every detail thoroughly, ensuring I felt confident and well-informed throughout the entire purchase. More

Leo was friendly and knowledgeable about the vehicle. Gave me ample time to test drive. Gave me ample time to test drive. More

Yes and no on recommending Norm Reeves Hyundai. I would absolutely recommend the sales team and specifically, Kero. He was attentive to detail, well versed and well spoken. He helped guide, most im I would absolutely recommend the sales team and specifically, Kero. He was attentive to detail, well versed and well spoken. He helped guide, most importantly, my son through a process that was very new to him with a first car purchase. That being said, I had the complete opposite experience with the finance department. I understand and respect the add on sale of extended warranty. I had to say no five times. It became so awkward that my son was very uncomfortable as well as me. After my final "no" the remainder of the time spent with the finance team was very quite and tense. A lot of lessons for my son which unfortunately included to not to let an aggressive sales person pressure you into something that you do not want nor intend to purchase. I would also like to add on every up sale the finance person added GAP insurance. We put a down payment of $6500 on a $17000 car. Understanding the products prior to selling it I believe is essential. If I wasn't focused on getting my son a car I would have walked away from the deal. I have purchased multiple cars at this point in my life and I have never had an experience as I did with this finance department. More

The salesman was wonderful and very helpful. Felt pressured by financial guy and he would not take no for our answer. Took too long to finalize the deal Felt pressured by financial guy and he would not take no for our answer. Took too long to finalize the deal More

Refreshing to find an honest dealership that actually cares about its future and current customers. They were the absolute best on the purchase of a new car with a trade in. cares about its future and current customers. They were the absolute best on the purchase of a new car with a trade in. More

Overall fantastic experience. Richie Johnson made the process impressively smooth and was knowledgeable on all of the presented information. 10/10 would recommend to anyone intere Richie Johnson made the process impressively smooth and was knowledgeable on all of the presented information. 10/10 would recommend to anyone interested in buying. More

The process was easy, I wasn’t there all day. Herman listen to what I wanted and went over and beyond to make it happen. He didn’t put me in something just because I needed a car, he made sure I Herman listen to what I wanted and went over and beyond to make it happen. He didn’t put me in something just because I needed a car, he made sure I liked what I could afford. The financing was just as easy. Great job by Herman and Reggie! More

Shane was very polite and professional in every way. His patience was admirable. Emily the sales manager was also very helpful and professional. Was a pleasure working with the sales team. Noo His patience was admirable. Emily the sales manager was also very helpful and professional. Was a pleasure working with the sales team. Noor in finance was also very professional and was good to deal with. Overall a very nice experience with all at Norm Reeves Hyundai in Irving. More