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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,974 Reviews
Call Service Center (817) 345-6175

2,974 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 19, 2025

Quick service on vehicle repair. Very slow to respond on arrival to meet service advisor. Dealership contacted me in response to a voicemail complaint about slow response. They ha More

by Charlie Plumlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name not listed
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Feb 19, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you letting us know about the delays, Charlie. If you experience this once again when you bring your Honda in for service, please let us know. Thank you!

February 18, 2025

Outstanding service As soon as I drove into the service bay, the workers helped me. I got a rental car easily, always prompt answering questions. More

by Joyfullness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's awesome that our service technicians stepped up right away! We're happy that you could get a rental car while you're waiting for your Honda to be repaired. That's just one of the many perks we have at our dealership. Thanks so much, and see you next time!

February 18, 2025

Rated 5 stars but they forgot to do my oil change. However when I asked them they said they could quickly changed it More

by jannsocorro
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Feb 19, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Whew! That's a relief that you could get your oil change done after the fact. We appreciate your patience, and hope that you will continue to get your oil changes and other services completed at our dealership. Thanks so much!

February 18, 2025

Tommy got me in and out pretty quick and kept me up to date on progress. I appreciate not being pushed for repairs that weren't needed yet. More

by Steve.M.Wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
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Feb 19, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your trust in our team, especially Tommy, means a lot to us, Steve! We're happy that you felt comfortable during your Honda service appointment. When you're ready for your next one, you can schedule it online. Thank you!

February 16, 2025

A human error was made on our first visit for repair of our vehicle, but our service representative, Zach, was honest, understanding, and helpful to facilitate getting this corrected. More

by triplane41
Recommend Dealer
Yes
Employees Worked With
Service Representative-Zach
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Feb 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're relieved that the error in the repair was caught and that Zach could correct this issue! Thanks for giving us a second chance, and we hope to partner with you on service once again.

February 16, 2025

Good service and service advisor wa very helpful and clean bathroom and waiting area also More

by Percy.smith34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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Feb 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We want our customers to feel comfortable while waiting for their Hondas to be serviced, Percy! We're glad that our facilities and quality service demonstrated that. Remember that you can schedule service online for even more convenience. Thanks so much!

February 16, 2025

Although I scheduled an appointment, I waited longer than expected to be greeted by a service advisor. Eventually I talked with Amanda and she handled everything from there. She provided exceptional custom More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
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Feb 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your patience, Jim! We're pleased that Amanda's performance was worth the wait and that your Honda benefited from it. Remember that you can opt for Express Service if you'd like to get quality service without an appointment. Thank you!

February 16, 2025

Professional and a very good people skills Satisfied, satisfied, satisfied, satisfied, satisfied, satisfied, satisfied, satisfied More

by bobvigoren
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Flores
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Feb 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Who says you can't get no satisfaction?! Sounds like our dealership provided that to you, Bob! Thanks for stopping by, and we look forward to working with you again!

February 15, 2025

I was cared for. ... they understood my concerns. My wait was not long. I got fixed pretty quick More

by lindamikerains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

A quick service visit is the only way to go, Linda! We're glad that was the outcome for you and that your Honda is back in shape. Thanks so much, and we'll see you next time!

Feb 18, 2025 -

lindamikerains responded

Keep up the good work

February 14, 2025

Dennis Williams was great. I got a new battery and air filter and was on my way.. Great service. More

by Sue.Mcmichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
Report | Print
Feb 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Now you'll feel more confident driving your Honda with the new battery in place, Sue! Thanks for putting your trust in Dennis to perform the battery installation and air filter replacement. Thank you, and remember that we have service specials that can knock down the price!

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