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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,427 Reviews

2,427 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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September 17, 2024

Norm Reeves’ Service Department has done a great job for me, and I appreciate their knowledge, professionalism & timeliness. Our regular advisor, Nathan, was off this time, , so we worked with Amanda. She p More

by Becky.Crakeer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Sep 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re honored by your 5-star review! Please feel free to stop by if you need anything else.

September 17, 2024

Very clean well organized dealership with helpful and professional staff working to meet your needs. More

by kraigegg
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re so pleased you had a 5-star experience! Don’t hesitate to visit us again—we’re here to help.

September 17, 2024

The customer service person Tim provided me with the best services for my Van. I hope keep going. More

by Anqiwu1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re thrilled to hear you had a great experience! Thank you for the 5 stars, and we’ll see you again soon.

September 17, 2024

Norm Reeves and Nate Franklin, my service advisor, as well as the technician I spoke with Blake Snyder who drove in the car with us have been absolutely incredible with helping me fix my 2014 Honda Accor More

by Ryan Carnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Snyder
Sep 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your 5-star review! We’re thrilled you had a great experience with Nate and our team. We look forward to welcoming you back soon.

September 17, 2024

The service was quick and turnaround time was stated. The service advisor was helpful and friendly. More

by brooke.ball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
Sep 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the glowing review! It was a pleasure assisting you, and we hope to see you again in the future.

September 17, 2024

Consistently receive excellent service. Courteous and respectful staff. Had a positive buying experience and now service experience with them. I highly recommend! More

by Laurelnicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylynne
Sep 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the 5 stars! We're happy you had a positive experience and encourage you to reach out anytime you need further assistance.

September 17, 2024

The worst Carr dealer, I ever seen in my life, they tried to charge me for basic thing in maintenance. They overpriced everything, like change keyless battery by 95 $, it was always doing that free with othe More

by moheib66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda and Manager of the department
Oct 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We can see that you had a frustrating experience and felt the service wasn't up to your standards. We’ll review the situation and address your concerns with our team, including Amanda. Your feedback is valuable, and we appreciate the chance to improve. If you'd like to discuss further, please contact us online.

September 16, 2024

It is very clean and tidy in appearance with a welcoming and business-like atmosphere. More

by Williamhenry400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Litmixay
Sep 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the fantastic review! Don’t hesitate to contact us for any future automotive needs.

September 16, 2024

The facility appears clean and tidy in appearance with a welcoming, helpful and professional atmosphere. More

by Williamhenry400
Recommend Dealer
Yes
Employees Worked With
Tommy Litmixay
Sep 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Your 5-star rating means the world to us! We’re here whenever you’re ready for your next visit.

September 16, 2024

Courteous service advisor, quickly had the service evaluated, & reports back. Called a& explode the issues, costs, options. More

by Larry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rodriguez
Sep 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your stellar review! We’re so glad you chose us and look forward to helping you again.

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