Norm Reeves Honda Superstore North Richland Hills - Service Center

Overcharge for Power Steering work. I brought in my Odyssey for a timing belt and water pump replacement. I feel like they gave me a fair price for the package after getting a couple of I brought in my Odyssey for a timing belt and water pump replacement. I feel like they gave me a fair price for the package after getting a couple of quotes. However, it was clear that the "additional items" that were going to be needed once they had the car in the shop 1) were in part caused by the work that was done 2) did not provide any labor credit for duplicate work 3) included additional duplicate charges for work that should be included as part of another service that was required. They power steering hose was not leaking prior to the work or if it was it was definitely not leaking to the extent it leaked after the service. (the evidence was on my garage floor). If they caused the issue to worsen they should have offered to replace the hose at no additional labor or at a minimum provided a reduced labor for this item (Estimate was $377.06 and parts are around $150). In addition they wanted to charge me to change the power steering fluid ($114.19). I had to have my power steering pump replaced last year due to a common factory defect at Huggins. I would have thought that the fluid would have been replaced during that service and/or included in the cost to replace the high pressure hose. To Charge almost $500 while the had everything apart already is not reasonable. While there were a couple of other service items that may have been legit (spark plugs due for replacement and valve adjustments). I did not feel comfortable with the charges outlined. I would much prefer to pay a little more for dealer to do the work but decided to go to a local mechanic that I know is not going charge for duplicate work or items. More

Friendly Service department Brought our Odessy in for routine servicing. Our long-time Service rep, Fred was busy at the time. None the less, I was assisted by overly friendly Re Brought our Odessy in for routine servicing. Our long-time Service rep, Fred was busy at the time. None the less, I was assisted by overly friendly Representatives. 10mins later, Fred found me in the lobby and apologized for not being able to receive the car himself. He had all work orders and reviewed with me. Wow! After a crazy morning I appreciated everyone's kindness. Made my VERY short wait enjoyable. More

CRV service Having a Honda, the only service ever needed is routine maintenance but my last experience was for a recall. I have to say I have never had such exce Having a Honda, the only service ever needed is routine maintenance but my last experience was for a recall. I have to say I have never had such excellent service as I had at Huggins. It was top-notch from the scheduling the appointment to the actual service. More

Excellent service I have had my Honda since 2008, the only service I have had was regular maintain economic. The people at Honda is awesome. They take very good care of I have had my Honda since 2008, the only service I have had was regular maintain economic. The people at Honda is awesome. They take very good care of my car. More

Great, honest customer service They send me coupons for service often, and at my last visit, they gave me honest advise. The advisor said that maybe I should replace the cabin air f They send me coupons for service often, and at my last visit, they gave me honest advise. The advisor said that maybe I should replace the cabin air filter because it was dirty. I asked him about the engine air filter and he said "no, that one is fine". He could have just said "yes, you should go ahead" and charge $70-90 more, but instead he gave me an honest answer. I plan to continue servicing my car there. More

Honest recommendations; not pushy I come here regularly in order to get the best possible service for my two Hondas. They have the most modern equipment and are experts in servicing Ho I come here regularly in order to get the best possible service for my two Hondas. They have the most modern equipment and are experts in servicing Hondas. They know of any recalls and always bring them to my attention. Whenever something is about due for servicing, they mention it but don't push it on me, making me aware that it will need to be done perhaps on my next scheduled service visit. I can trust this dealer to treat me fairly and honestly, plus their rates are competitive when using the always available online coupons. More

Excellent customer service for my maintenance minder visit. The good service started with a pleasant experience while making my service appointment on the phone. When I arrived I was immediately met by a servic The good service started with a pleasant experience while making my service appointment on the phone. When I arrived I was immediately met by a service rep. I was accompanied to the waiting area and told about the breakfast bar available. The service was done quickly. My service rep recommended that based on the mileage that I should have my transmission serviced which I agreed to do. What really impressed me was that when that was completed my service rep told me I could use my coupon for 10% off everything instead of the discount on the oil change because it would be more. I did not even have to ask! More

Excellent and quick service. I recently brought my Honda Civic in for an inspection. Totally happy with the efficiency of the staff at Huggins, and how I was treated. Everyone was I recently brought my Honda Civic in for an inspection. Totally happy with the efficiency of the staff at Huggins, and how I was treated. Everyone was so professional and courteous, and I can't say enough about the new waiting area. Thanks, guys. You made my visit such a pleasure! More

Service Department is GREAT!! Every time I visit the dealership, everyone is always courteous, nice & professional. I live 3 miles from Frank Kent Honda yet I drive 15+ miles to Hu Every time I visit the dealership, everyone is always courteous, nice & professional. I live 3 miles from Frank Kent Honda yet I drive 15+ miles to Huggins Honda because their service excellence supersedes Frank Kent. Keep up the great work guys!! More

They're back! :) Last year, I had a not-so-great experience at this dealership, due to an inattentive service person, who didn't pay attention to what I was telling hi Last year, I had a not-so-great experience at this dealership, due to an inattentive service person, who didn't pay attention to what I was telling him. Not everything got done that needed to be, & I left unhappy. This time, everything went like clockwork, & all of the service people I dealt with were very courteous & got things done. I was there for an inspection & had work done on my brakes, as well. Everything got done, & I left very satisfied. :) More