Norm Reeves Honda Superstore North Richland Hills - Service Center

I took the vehicle in for the minimum vehicle I took the vehicle in for the minimum vehicle inspection. The service department ended up going way way over and above that. Gave me detailed points I took the vehicle in for the minimum vehicle inspection. The service department ended up going way way over and above that. Gave me detailed points on everything they found and different options for those findings. And because of this awesome service that I received at this dealership in the service department. I am looking at buying a certified Honda from this dealership and I will be bringing the rest of my Honda vehicles to this dealership from now on thanks Scott. More

I love Huggins Honda! This is my first Honda and I was ready to make it my last. I bought my vehicle, 2019 Honda CRV at McDavid in Irving and apart of me should have just came to Huggins. I had an inciden ready to make it my last. I bought my vehicle, 2019 Honda CRV at McDavid in Irving and apart of me should have just came to Huggins. I had an incident in September that my battery died. McDavid in Irving Service center customer service people suck, it was a lack of empathy and plain rude. I called Huggins and the gentleman (I believe Nick) helped me and calm me down. The next day I came to get a new battery, when I met Chris. This past Saturday, Chris took care of me again. He is so nice and explained everything to me. I am never going back to McDavid, and I will be coming to Huggins moving forward (I live closer to McDavid, but I'll make the drive to Huggins) and working with Chris! Your employees saved a customer because I was telling everyone I know about my experience. You should be proud of your staff....and your location is nicer! More

One of the best dealers I’ve ever visited. Sales is top notch, F&I was quick informative and not push. The service department is also top notch they keep you informed, explain things clearly and do great notch, F&I was quick informative and not push. The service department is also top notch they keep you informed, explain things clearly and do great work. More

The steering wheel was cut when the driver’s car seat cover was replaced. Mike Harvey is aware as I sent him a photo and we also discussed. Left him a message to call me back to discuss how this will be cover was replaced. Mike Harvey is aware as I sent him a photo and we also discussed. Left him a message to call me back to discuss how this will be resolved More

Friendly staff. Great service, but the waiting room is a joke. State of the art design and lousy, loud music blaring. Numerous TVs, but no sound. joke. State of the art design and lousy, loud music blaring. Numerous TVs, but no sound. More

Tim Keller and his Service Technician are dedicated hardworking professionals. Our 100,000 mile service was completed 24 hours ahead of schedule. Outstanding service!!! Thank you to the technician who hardworking professionals. Our 100,000 mile service was completed 24 hours ahead of schedule. Outstanding service!!! Thank you to the technician who stayed late to get the job done ahead of time. More

Nothing But disappointment after disappointment! Very disappointed with this dealerships service department and lack of customer service! This is my 4th visit and each time was horrible! I had to ta Very disappointed with this dealerships service department and lack of customer service! This is my 4th visit and each time was horrible! I had to take in my car for a light repair in May 2019 ( granted i just bought this car from them in April 2019) well when picking up my vehicle from the light repair, I came back to a broken bumper and scratched hood! So again I had to leave my car to have it repaired due to THEIR carelessness. Then when going back to pick up my car after the bumper and hood was repaired, I came back to a BROKEN seat! SO again I had to leave my car so they can repair something that they BROKE due to THEIR carelessness. Finally I pick up my car everything is fixed but my seats are stained with dirt! I call the service manager to complain to simply vent and get some sort of apology for all the inconvenience & he treats me as if all these damages are my fault! I had to go back to fix the other light that had gone out July 2019 (which i told the service adviser back in MAY to replace both because the other appeared to be going out but Derrick brushed off my concern ) so I called before my visit to make sure the part was in stock & available and was told by Joseph that they did have the part so I scheduled an appt. I took time off from work just to find out the part was not available and i would have to leave the car overnight, something I could not do. I didn't want the repair done in a hurry because that's when mistakes happen but i did not want to bring it back for a 3rd time, i had to wait an additional 35 min. I tried to avoid all of this and it happened anyway due to the irresponsibility of the service employees! I WILL NEVER AGAIN BUY FROM THIS PLACE! I came here as a recommendation, Never again! I even cancelled my service package just so I do not have to deal with these rude , lazy, irresponsible employees. More

Friendly Employees. Slow response and lack of communication. I came in for an airbag inflater recall. Huggins contacted me. Came in dropped off my car on a Thursday at 3:30, told him I needed an oil change as we I came in for an airbag inflater recall. Huggins contacted me. Came in dropped off my car on a Thursday at 3:30, told him I needed an oil change as well. He also told me they would wash and vacuum out my car. Cool, half a day to a day was what I was told. Friday came and went. No big deal they are probably slow. Saturday. Try to call my service advisor and no answer. Oh it's cool, I don't need my car over the weekend. Sunday morning I finally received a call that my vehicle will be ready some time Monday. So one call 2 full days after I was promised my vehicle back. Also, they did not wash or vacuum the vehicle. The actual inflater seemed to be rushed. The plastic was raised where the airbag section of the dash and glovebox meet. It easily pushed back in. More

worked with me on competive coupons, fast+attentive staff. Joe E. The oil change and tire rotation with back breaks replaced crv was washed and reviewed and it was done in half the time i expected {as i was Joe E. The oil change and tire rotation with back breaks replaced crv was washed and reviewed and it was done in half the time i expected {as i was waiting at site },Thanks to both the agents that worked with me. Fast efficent service . Chase G. too care of my coupons and Kimmie H. took care of a discrepency in billing. BIG Thanks . I would not hesitate to recommend this servicing dealer. More

Never Again This will be the very last time I do business with this service department/dealership. Background: My wife and I purchased our 2017 CR-V from Hugg This will be the very last time I do business with this service department/dealership. Background: My wife and I purchased our 2017 CR-V from Huggins in March of 2017. In March of 2018, our battery died. Our vehicle was towed to the service department, and we were given a new battery under warranty. Our service advisor was not able to give us a valid reason as to why our battery died less than one year into owning the vehicle. May 30, 2019: Our battery was dying again, as we were unable to start the vehicle. I attempted to call Kimmie Hamilton (who we’ve worked with before when our radio display was having issues that required MULTIPLE trips to resolve) to make arrangements to have our vehicle diagnosed. Kimmie never returned my voicemail that I left for him. I managed to start the vehicle and bring it to the service department later that morning. I was assigned Tyler Warren as my service advisor. I explained to him the vehicle’s history with the battery dying. He then proceeded to insult my intelligence by giving me this excuse—the cells in the battery are going bad because of the fluctuating Texas weather we’ve had lately. I have lived in Texas my entire life, and I have never had to replace a battery twice in less than two years of ownership because of the “Texas weather.” Our CR-V is parked in a covered garage when my wife brings it to work. It’s parked in an underground garage when I bring to my workplace. It’s parked in a garage when we’re at home. None of the other vehicles I have owned in Texas have ever had battery issues because of the weather. After my CR-V was diagnosed and tested, Tyler acknowledged that the battery was indeed draining, but could not give me a valid reason other than because of the "weather.” He offered to replace the battery again under warranty as a quick “band-aid” fix. I kept my composure and chose not to argue with Tyler, as I had already made up my mind I no longer want to do business with Huggins Honda. My wife and I have also decided we are no longer going to keep our 2017 CR-V. Our warranty will expire before the end of this year, and I refuse to pay out of pocket for a new battery every year because the service techs/advisors are too lazy to find the underlying issue. I have always shopped Honda because of their reliability and quality of service. Sadly, I am finding out that Honda is not what it used to be. More