Norm Reeves Honda Superstore North Richland Hills - Service Center

I recently took my 2004 honda civic to huggins for an oil change, but it turned out that the drain plug in my oil pan was stripped out and needed to be replaced. I had them do it and a short while later, I n change, but it turned out that the drain plug in my oil pan was stripped out and needed to be replaced. I had them do it and a short while later, I noticed an oil leak. I took the car back to them and they stated that my rear main oil seal was leaking. Skeptical, I sought out another opinion (a honda/acura specialist) and they said that it was highly unlikely that a car with 62K miles had a rear main oil seal leak, especially after getting the oil pan replaced recently. The specialist stated that he could count on one hand how many rear main oil seals that he has changed in 13 years. These were usually 92 and older models with a million miles on it. The honda acura specialist stated that the oil pan and rear main are 1/2 inch apart and it is easy to mistake one for the other. Huggins also stated that the rear main oil leak was due to the car sitting for long periods of time. Mine is an every day driver and my sit for 1 or 2 days at the most. My point is that they should have admitted that the oil pan gasket was incorrectly installed by not using honda glide (instead of silicone) or that the gasket has metal washers that may have been stuck on the gasket surface during removal. The service staff was friendly and all, but trying to gouge a customer is just plain wrong. I also know of another individual who had a problem with their CRV engine and huggins wanted to replace to whole engine. They took it to my specialist and got the valves adjusted for a measly $200. Anyway, I will not be taking my car there anymore and plan on telling other honda owners this story. More

Numerous routine service visits have been excellent. On one occasion I reported a rub through on my leather seat. Although the car was a month out of warranty. Huggins replaced the driver's seat back cove one occasion I reported a rub through on my leather seat. Although the car was a month out of warranty. Huggins replaced the driver's seat back cover on my S2000 free of costs to me. Outstanding service. Mike is friendly, helpful sales consultant. I regret not purchasing my most recent car from him- I sure will next time. Best Honda dealer in Metroplex. More